Four Points by Sheraton Flushing

Our visit was a really good experience. The hotel was very comfortable and parking thought pricey met our needs. The people at the reception desk were efficient, knowledgeable and helpful. We would stay at Four Points Sheraton again depending on our location needs. Thanks Donald Smith

It is a pretty hotel. My only problem was the cleanliness, there was dust on the night stands of the room and the sink and shower were not cleaned when we arrived. The staff seemed stressed and didn’t provide top tier service in terms of attitude and annoyance towards simple questions we asked, but I give them grace because I know the type of clients they have to deal with since I’m retail myself. The pool was closed and I booked for the pool so that was saddening. For no pool I feel I should’ve been compensated for at least some of the cost because it was an expensive stay. Overall not a terrible experience 8/10

One of the night shift front desk receptionists was not friendly. There was no greeting at all and no smile when I checked in at around 4:30 pm. Never explained what the $100 for just told me I needed to pay that, then I saw a sign said that is refundable. After the check-in process, he just handed me the keys without ANY WORDS. After two day-stay, when I checked out, the girl receptionist was very nice and patient.

The Asian man being the counter at check in was not friendly at all. He also took a long time to check everyone in. There was a long line and only he was working. We were tired and when we went upstairs to our room, the key didn’t work. We had to go back downstairs and wait again, only for the man to tell us he gave us the wrong room number.  On our last day, the fire alarm went off at 1am while we were sleeping. We called downstairs and no one answered. We evacuated the room only to find out it was a false alarm. There was no announcement. Just one person behind the desk telling people who asked him. The fire department shut down the elevators so we had to wait to go back to our rooms. We got very little sleep after that.

The breafast is tasty though not many choices. The service is excellent. Staff are friendly.

The service was great. Smooth check in and out. Great hotel also, just the location wasn't for me, thought this part of flushing would be close to Time Square, turned out to be at least a 20 something minutes drive from the hotel.