Four Points by Sheraton Flushing

One of the night shift front desk receptionists was not friendly. There was no greeting at all and no smile when I checked in at around 4:30 pm. Never explained what the $100 for just told me I needed to pay that, then I saw a sign said that is refundable. After the check-in process, he just handed me the keys without ANY WORDS. After two day-stay, when I checked out, the girl receptionist was very nice and patient.

The breafast is tasty though not many choices. The service is excellent. Staff are friendly.

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written "included". Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.