Gæstebruger
30. juli 2024
The location is excellent, just a few meters from Central Park, the Apple store on 5th Avenue and all the shops in the area. The facilities are good, but the kitchen utensils and cabinets need to be updated immediately, as they are worn out and have unacceptable defects for a hotel of the quality of the Aka. The room was reasonably clean. The kitchen was very greasy and had apparently not been cleaned properly. I was charged incorrectly at check-in and had some difficulty explaining the mistake to the manager. After a tiring explanation and sending an email with the previously agreed reservation, he finally understood and said he would reimburse me promptly. The reception staff are cold and inattentive, and even when I or my children greeted them, they did not respond, apparently more concerned with handling their cell phones.
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