DoubleTree by Hilton New York JFK Airport anmeldelser

The room was very clean!!!! The check in process was not pleasant but I was not upset. I got a group in front of me and even though two people were working, only one was working. The young man working was very nice and very professional. The room was sparkling clean. The checkout was very similar, two people working but none actually working the desk. The shuttle arrived timely but the door was broken, they continued working until it was fixed.

The front desk manager called Layla was rude and unprofessional and impatien! Very Bad experience with this hotel and with that lady. Will not consider it next time.

The hotel is in the process of renovations so the lobby, elevators and areas of the hotel were a mess but we stayed in a room that had already been renovated and it was really nice! Clean, comfortable and new. My only complaint was that I booked this hotel because they offered shuttle service to the airport and said they drop off right at your terminal. When it came time to use the shuttle the driver said he was “too busy” to drop off at the terminal and he would be dropping off at the Air Train. We ended up calling an Uber.

Still trying to get my money back from this lack of a stay. Staff couldn’t even check us in so we spent $500 to stay at the at the TWA hotel after freezing in the parking lot waiting for an Uber. Hotel looked rough and under full construction as well.

Good hotel but when I got there, the hotel was maintenance so a little bit messy

Great room, as it was newly refurbished.. the hotel is under a lot of construction. But the great price and transfer to the airport was great

Not what I expected from this brand. Maybe because of the construction but cleanliness could be better in the rooms.

Location is very nice if you are planning to layover at a JFK airport hotel, however the bus to airport are always late so be aware of your flight time!

Excellent service and convenient location

The parking was valet and mandatory. At least the valet was nice. The concierge was weird and did not seem to understand my questions. This was the same for all the people behind the counter. Water in the sink was brown from time to time. Overall, it was okay for a 1 night stay.

The room was clean. I think it is renovated recently. The bed looks soft (I like hard) but it was comfortable.

Hotel is under renovation, which wasn't listed on the website - the room was FABULOUS! But the lobby and outside access was a mess

The room has recently undergone renovation, resulting in a remarkably clean space that has surpassed our expectations, even in comparison to previous reviews. While the hotel itself is still undergoing renovations, it's important to note that noise may be experienced during the daytime. However, to accommodate our transportation needs, the hotel shuttle service is available, albeit without a fixed schedule. As a result, we opted to use an Uber service to ensure we caught our flight on time.

the location is convenient to go to jfk airport. and the room is very clean