Courtyard New York Manhattan/Midtown East

Very helpful staff at the property, rooms are big with decent views. Lacks amenities on site

Location and facilities are great. Close to the subway station and they have a gym and a place for breakfast. However, our room had a really strong smell that is coming from the carpet which smelled like bleach covering some vomit or stinky milk. It was so bad the minute you enter the room you can smell it. We tried opening the window for the whole night, the smell’s still here. Tried seek help from the front desk and they said they sent a machine to suck out the air in the room. But when we’re back to the room, it still stinks. Also, the blanket for the sofa bed seems dirty, it has a lot of stains on it…

Tout s’est très bien passé malgré un problème de chambre qui ne correspondait pas à la réservation. L’hôtel et Trip ont géré le problème rapidement. Le personnel est accueillant, l’hôtel est super bien placé. Mention spéciale pour la qualité de la literie.