Hilton New York Times Square

I expected a certain standard from Hilton, especially at this location, but my stay was nothing short of disappointing. First, basic amenities such as toothbrushes and shaving kits were completely absent. Despite requesting them multiple times, no one ever brought them to our room—even though the privacy sign was not on the door. This level of disregard for a guest’s needs is unacceptable at a hotel of this brand and price point. Second, the cleanliness of the room was highly questionable. The headboards were visibly dusty, and the beddings had stains that suggested they may not have been replaced. If corners are being cut here to save costs, it is coming at the expense of guest safety and hygiene. Overall, this stay fell far below expectations. For a property carrying the Hilton name in Times Square, one would reasonably anticipate a higher standard of service, cleanliness, and care. Unfortunately, what I experienced was neglect, poor upkeep, and a lack of accountability. I would strongly caution future guests to consider other options in New York City.

Location good, close to subway. Room is big, good for family. Service is ok, typical NYC experience. Probably would stay again if the price is right.

I had a great time. My stay was very peaceful.