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Bekræftede anmeldelser
Placering4.4
Faciliteter4.2
Service4.2
Renlighed4.6
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luffyliu1989
Værelse med to enkeltsenge
Overnattede i maj 2024
Forretningsrejsende
23 anmeldelse
5.0/5
Enestående
Slået op den 16. aug. 2024
It’s not in the downtown, but just along the Rhein river. There are Chinese restaurants and supermarket in the surroundings. Great.
Oversæt
Svar fra overnatningssted: Dear luffyliu1989,Thank you for your enthusiastic feedback! We’re thrilled to hear that you had a great experience with us.We look forward to welcoming you back for another wonderful stay!Kind regards,Your Crowne Plaza Team
Gæstebruger
Standard-værelse
Overnattede i sep. 2024
Par
1 anmeldelse
4.0/5
Meget god
Slået op den 4. nov. 2024
Overall the trip was good. We visited out of season so the hotel was fairly quiet. stayed for 5 nights. Like a few reviewers have commented, we booked a queen/ double bed and upon arrival to our room discovered we'd been given the key to a twin room ( two single beds) however upon being informed of the error by my husband, we were quickly moved to another room that was spacious and had the most comfortable bed that I've slept in, in a long time.
Parking wise, because it was out of season we were able to find on street parking with no issue and public transport was easy enough to access near by. We got the train into Dusseldorf and Koln during out visit.
The gym is basic but enough if you want a quick workout and the pool is a reasonable size, you just have to watch out for other guests who think it's appropriate to take their phones poolside. The sauna has hot coals and was nice and hot, but the lockers in the ladies changing rooms didn't want to lock and one ate my coins.
Food in the restaurant was nicely done but drinks in the bar a little pricey ( but I think most hotels are like that).
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for this great review.We are delighted that you appreciated the comfortable bed, gym facilities, and the quality of our food. Our team strives to provide comfortable amenities and a pleasing dining experience, and it is rewarding to know we have succeeded in these areas.However, we apologize for the initial room allocation error and the locker issue in the ladies changing room. We understand how such inconveniences can impact your stay, and we appreciate you bringing these matters to our attention. Regarding the bar prices, we aim to offer a selection that reflects both quality and value, and we regret if you found the prices to be on the higher side.Nonetheless, it is great to hear that you found our hotel to be a tranquil space during the off-season and that our location facilitated easy access to public transportation for your visits to Dusseldorf and Koln. We also appreciate your comments on the pool amenities and hope you had a relaxing time at our sauna.We look forward to welcoming you back soon. Kind regards,Your Crowne Plaza Team
Jacov
Superior-værelse med kingsize-seng
Overnattede i aug. 2024
Par
16 anmeldelse
3.5/5
Slået op den 6. okt. 2024
Usually Crowne Plaza is quite a bit more modern and updated. Staff seems inexperienced and not trained for 4+ stars, somewhat rude and takes very long to check in…
Rooms are size wise good, bathroom on the old side but clean. Overall I would recommend staying in Dusseldorf itself, as this is quite far for a city visit traveller.
Oversæt
Svar fra overnatningssted: Dear Jacov,Thank you for taking the time to share your feedback with us. We regret that your experience did not fully meet your expectations, especially regarding the service and the check-in process. We will address your comments with our team to ensure that we improve in these areas, as our goal is to offer the high standard of service that our guests expect from Crowne Plaza.We appreciate your positive remarks on the room size and cleanliness, though we understand that some aspects, like the bathroom, may feel outdated. Your feedback will be considered in our ongoing efforts to enhance our facilities.We acknowledge that our location may not be ideal for everyone, and we hope that despite the distance, we can welcome you again in the future and provide a smoother, more enjoyable experience.Best regards,Your Crowne Plaza Team
Svar fra overnatningssted: Dear Ray72 O,Thank you for taking the time to provide us with your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.We acknowledge your concerns regarding the need for renovations and the issue with the air conditioning. Please know that we are continually working on improving our facilities and will take your feedback into consideration for future upgrades.Regarding the parking fee, our rates reflect the costs associated with maintaining a secure and convenient parking facility for our guests. However, we understand that this may not always meet the expectations of our guests, and we will review this aspect of our service.Your feedback is valuable to us as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Kind regards,Your Crowne Plaza Team
Anonym bruger
Standard-værelse med kingsize-seng
Overnattede i sep. 2023
Forretningsrejsende
1 anmeldelse
4.2/5
Meget god
Slået op den 29. okt. 2023
Nice room and good service.
Not many kind of food in cafe / restaurant.
Breakfast is with many difference chooses.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our accommodation to your liking. Providing excellent service is always our goal, and we're glad to hear that you experienced just that.It's good to know that you found our breakfast buffet to be very varied. We strive to cater to a variety of tastes and preferences to ensure a satisfying start to your day.We appreciate your feedback on the selection of food in our restaurant . We're always looking for ways to improve, and your input helps us do just that. Rest assured, we'll take your comments into consideration as we continue to improve our dining experience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards, Your Crowne Plaza Team
D@viD
Standard-værelse
Overnattede i feb. 2024
Forretningsrejsende
5 anmeldelse
5.0/5
Enestående
Slået op den 14. mar. 2024
Nice location, close to the city center, great view and environment
Oversæt
Svar fra overnatningssted: Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location near the city center and the beautiful views and surroundings. We strive to provide a pleasant experience for all our guests, and we hope to have the pleasure of welcoming you back soon!
Travelina
Standard-værelse med kingsize-seng
Overnattede i feb. 2024
Forretningsrejsende
15 anmeldelse
5.0/5
Enestående
Slået op den 31. mar. 2024
great hotel, clean, there is parking near and in front for free.
Oversæt
Svar fra overnatningssted: Dear Travelina,Thank you very much for your positive feedback! We are very pleased to hear that you enjoyed our hotel and that you appreciated the cleanliness and the availability of free parking nearby and in front of the hotel. We always strive to provide our guests with a pleasant stay and it's great to hear that we lived up to this goal.We hope to welcome you back soon and will be happy to assist you with any future inquiries or requests. Thank you again for your kind words!Best regardsYour Crowne Plaza Team
Roksolana
Standard-værelse med kingsize-seng
Overnattede i jan. 2024
Par
16 anmeldelse
4.0/5
Meget god
Slået op den 18. feb. 2024
Very good and nice place. But pool was little bit cold.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for leaving us your feedback.We are delighted that you enjoyed your stay with us so much.We are very sorry that you found the pool too cold and take your comment very seriously.Hopefully we will be able to welcome you again soon.Best regardsYour Crowne Plaza Team
Gæstebruger
Standard-værelse med kingsize-seng
Overnattede i maj 2023
Rejs med venner
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 11. jun. 2023
The room in the hotel is new and clean. You also have good view of the river. If you drive with car, you can park it in front of the hotel with no fee.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for sharing your positive experience with us! We're pleased to hear that you enjoyed your stay in our new and clean room, and that you appreciated the good view of the river.We're also pleased to hear that you found our parking facilities convenient. It's important to us that our guests have easy parking and we're pleased that you were able to park your car outside the hotel at no extra cost.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Kind regards,Your Crowne Plaza Team
Parez
Standard-værelse med kingsize-seng
Overnattede i apr. 2024
Forretningsrejsende
5 anmeldelse
5.0/5
Enestående
Slået op den 22. maj 2024
Clean hotel good service
Oversæt
Svar fra overnatningssted: Dear Parez, we will pass your feedback forward to our staff members.We are glad to hear that you have enjoyed your stay and hope to welcome you back soon.Your Crowne Plaza Team
Anonym bruger
Superior-værelse med kingsize-seng
Overnattede i jul. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 16. aug. 2024
War super!!
Oversæt
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i nov. 2022
Familie
26 anmeldelse
4.7/5
Vidunderligt
Slået op den 8. jan. 2023
We have 10/10 experiences here . The only bad things is that only 1 lift available
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you had a 10/10 experience during your stay!We appreciate your understanding regarding the issue with our lifts. We're pleased to inform you that we have now fixed all of them, ensuring smoother and more convenient access for our guests.Your satisfaction is our top priority, and we're grateful for your understanding and patience. Should your travels bring you back to our area, we look forward to welcoming you again for another fantastic stay.Warm regards, Your Crowne Plaza Team
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i sep. 2022
Forretningsrejsende
1 anmeldelse
2.5/5
Slået op den 30. okt. 2022
Response from staff was late and long wait. Charged credit card randomly without showiung what for.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in response and the long wait you experienced. Providing prompt and efficient service is a priority for us, and we regret that we did not meet your expectations in this regard.We also apologize for any confusion regarding the random charge to your credit card without explanation. This is not the level of transparency and clarity we strive to maintain in our billing process, and we understand your frustration.Your comments have been noted, and we will take immediate steps to address these issues internally to ensure they do not recur in the future.We value your feedback as it helps us improve our service. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us directly.Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future.Warm regards, Your Crowne Plaza team
Max Yascha Nathanael
Superior-værelse med kingsize-seng
Overnattede i okt. 2024
Par
7 anmeldelse
5.0/5
Enestående
Slået op den 24. nov. 2024
Erg mooie en grote kamer met een fijn bad. Handig mini koelkastje op de kamer en koffie/thee. Genoeg voorzieningen aanwezig zoals zwembad, fitness en sauna (alleen in de avonduren, dus deze helaas moeten missen). Tevens voldoende parkeergelegenheid in de buurt.
Oversæt
Svar fra overnatningssted: Dear Mr Yascha Nathanael,We appreciate that you took the time to review your recent stay.We are thrilled to hear that your experience at Crowne Plaza Düsseldorf Neuss was so positive. We are delighted that you appreciated the spacious room and the comfortable bath. It’s wonderful to know that the in-room coffee and tea facilities met your expectations. However, we regret that you were unable to use our sauna during your stay. We understand that this might have been a disappointment and greatly appreciate your understanding regarding the limited opening hours we are currently operating. Lastly, we are pleased to hear that you enjoyed our other facilities, such as the pool, fitness center, and convenient parking options nearby. These aspects contribute to the overall guest experience, and we are grateful that you took note of them. We look forward to seeing you again soon.Best regards,Your Crowne Plaza Team
Svar fra overnatningssted: Dear Deguolaosa,Thank you so much for your kind feedback! We are thrilled to hear that you enjoyed the beautiful view of the Rhine and the spacious room. It's great to know that you were satisfied with your stay, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit to Düsseldorf!Best regardsYour Crowne Plaza Team