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Placering9.1
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Ssallyjack
Overnattede i sep. 2024
Familie
8.0/10
Meget god
Slået op den 1. okt. 2024
Gorgeous hotel, room was amazing with a perfect view of the sea, Food was ok a bit repetitive but think it was coming to the end of season so probably better during peak season. Great few shops at the resort although I'm sorry to say found the lady who runs the jewellery shop to be very rude & arrogant, I bought a "silver" chain for my husband & within 3 days it had turned black couldn't return it has the shop had closed for the season. Lovely place to stay not much around the area, there is a shuttle bus into Obzor or a walk of approximately 30 minutes.
Oversæt
Svar fra overnatningssted: Dear Ssallyjack, Thank you for sharing your experience with us. It warms our hearts to know that you have spent a memorable holiday with us. We're delighted that the pristine condition of our beach and the cleanliness of our rooms contributed to your serene retreat. We're sorry to hear about the trouble you faced in jewellery shop, we will pass the comment to the attention of the shopowner. Rest assured, we're always exploring ways to ensure that every guest has the opportunity to experience the diverse and tempting dining options we offer. We take all the remarks in consideration for any further improvements. We hope we will have the opportunity to see you again in the future. Best regards, Nadya Stoyanova, Guest Experience Manager
Lucas963888
Overnattede i aug. 2024
Familie
10.0/10
Enestående
Slået op den 3. sep. 2024
Excellent hotel with great amenities. Close to Obzor and Byala. A large outdoor pool, kids pool, and water park. Located directly next to the beach. Good food is always available throughout the day and themed restaurants available to book upon arrival.
Oversæt
Svar fra overnatningssted: Dear Мr. Lucas963888, Thank you very much for this kind review. We're thrilled to hear you found our hotel's location next to the pristine beach to be nothing short of amazing. It's wonderful that you enjoyed the splash-tastic fun at our large outdoor pool, kids pool, and water park, designed to keep the Sol Tribe of all ages vital and stimulated. Your praises of the gastronomic delights available throughout the day warm our hearts; indeed, our creative culinary teams ensure a tempting array of dishes for all tastes at any hour. Rest assured that your kind words will ripple through our team, inspiring us to continue providing joyful experiences under the moonlight of the Black Sea coast, where every sunset paints a picture of tranquility and every meal is a celebration of flavor. We look forward to seeing you again soon. Best regards, Nadya Stoyanova, Guest Experience Manager
fay977
Overnattede i jul. 2024
Familie
8.0/10
Meget god
Slået op den 9. aug. 2024
Stayed in room 2202 as a family of four from the UK, first time in Bulgaria. A few things that are hopefully helpful to know as this is a large hotel: - There is pottery painting near the small pool and air hockey. - There is an artist selling paintings and painting portraits near the main pool - There is a small soft play area in reception - There are pool tables and PS4’s that you can play with tokens - You can book the restaurants by scanning the QR code by reception or in the lift -In the evening there are trampolines and a bouncy castle nearby and there is a small supermarket a short walk away -Obzor has a nice park, small selection of shops and a fun fair. We found it safe and it was easy to get a taxi back for 10 lev. -The hotel, restaurants and beach are very clean and staff are hardworking and there was a good selection of food. I’m a vegetarian and always managed to find something to eat. Unfortunately our room overlooks the car park and the sight in the morning is of staff smoking outside which is a bit unpleasant. I would say that the staff are efficient but not friendly. The cleaners were the friendliest but the bar staff in the main bar by reception seemed to find it an inconvenience to serve guests and seemed to prefer talking and flirting with each other. The spa was great and I had a lovely facial and having the shops in the hotel was great too. We really enjoyed the Italian, Bulgarian and Fish restaurant. A couple of things that I think the hotel should do: Have butter near the bread in the restaurant Have milk near the tea making facilities Organise the queue for pancakes as it blocks people from using the bakery section We would recommend the hotel and we have enjoyed Bulgaria.
Oversæt
Svar fra overnatningssted: Dear Madam Fay977, Thank you for the time taken to share your experience of staying with us. We're thrilled to hear that your family found their slice of paradise at our seaside haven, where adventure and relaxation blend seamlessly, from pottery painting and air hockey to the soft play area that welcomes the laughter of little ones. Our tribe at Sol Luna Bay revels in the joy of family-centric activities, ensuring that every moment is drenched in fun and cherished memories. The artistry by the pool and the trampolines in the evening are all part of the vibrant tapestry of experiences we weave under the moonlit sky. While we're delighted that the cleanliness and variety of our gastronomic offerings met your expectations, and that the themed restaurants provided a yummy tour of culinary delights, we regret that the view from your room did not offer the inspiring scenes you deserved. We also take note of your observations regarding the staff interactions and queue organization; these insights are vital as they stimulate us to refine our guests' experiences. Rest assured, we are proactive in ensuring every guest feels the warmth and dedication of our team. Your suggestions for enhancing the breakfast experience have been joyfully received, and we appreciate your constructive remarks. They are the ingredients that help us adapt and create even more delightful moments for our guests. We hope to welcome you back. Best wishes, Nadya Stoyanova, Guest Experience Manager
donnagardner96
Overnattede i maj 2024
Familie
10.0/10
Enestående
Slået op den 17. jun. 2024
We booked through Tui, 1.5hr transfer. Check in was quick, hotel manager Nadia showed us to our room, she was lovely & made a fuss of our 2yr old granddaughter whenever we saw her. Our room was 1119 big room 2 single beds pushed together, sofa bed, travel cot. Mini fridge stocked free of charge for 1st lot but if you wanted it re stocking then you had to pay. Balcony was big enough 2 chairs & table,clothes airer, we was overlooking splash park & also could see the sea, room was clean. No iron allowed in rooms but there is a iron & board on each floor near lift (floors 2 to 6) hair dryer in bath room. Pool/beach towels you get a card each from reception then exchange them.for towels daily don't loose card otherwise it's 30 lev per card. Life guards at pool 10 till 6pm. Pool is nice & clean our 2yr old granddaughter loved it we spent most of our days in pool always got sunbeds. Pool bar was self service for cold drinks, beer, wine, coffee. Pool bar did cocktails & other alcoholic drinks which were all nice. Pool bar had snacks. Beach sunbeds again always easy to get 1, sea lovely lots of lovely shells, showers when you came off beach too. Kids pool looked really nice again always had free sun beds. Italian restaurant 12 till 4 serves pizza, chips salad fruit ice creams & drinks all yummy. Main buffet restaurant was big, highchairs if needed. I'm a picky eater & there was something for me to eat at each meal, all your usual stuff breakfast, Bacon,sausage, eggs fried boiled scrambled, beans,pancakes fruit, bread all different, yogurts, cold meats cheeses etc. Drinks were self serve tea, coffee hot chocolate, apple orange cherry juice, coke diet coke fanta sprite. Lunch chips all different hot meals, beef pork chicken,rabbit, veg potatoes,cheeses salads cold meat pizza breads etc. Same at dinner, beer & wine at lunch & dinner too. 40 lev for safe I'd recommend paying it. 1 shops selling crisps,sweets chocolate vape cigarettes pop etc. 2 other shops selling souvenirs kids toys clothes bags etc reasonable prices. Jewellery shop. There's a kids area on floor 1 pool tables, teddy grabber, play stations etc tokens or lev for these. We didnt use spa or hairdresser but prices looked ok. Indoor pool closed 2nd June until sept. Kids club all staff great. Animation team all seemed friendly. Most staff spoke but some only smiled. The 2 young girls in pool bar were very nice always smiled & spoke. Reception staff all nice too. It's a no smoking vaping hotel inside. There's a shuttle bus into Obzor. So only downside we found was other guests not many English guests there & 99.9% of other guests ignorant, don't queue kids too, don't wait give out dirty looks! We had 1 day of rain & thunder storms. Other than that it's was between 25 & 31. Big thanks to Bell boys & Nadia ( manager) would re visit this hotel & recommend it.
Oversæt
6/10
Svar fra overnatningssted: Dear Mrs Gardner, Thank you for the time taken to share your experience of staying with us. It's wonderful to hear that our spacious rooms, with their sea views and convenient amenities, provided a comfortable stay for you and your little one. We're also thrilled that our water park made a splash and that the pool area was a hit, ensuring sunbeds were plentiful and the atmosphere joyous. Your kind words about the team are greatly appreciated; their goal is always to create a welcoming environment for all our 'Sol Tribe' members. We're glad that the gastronomic offerings across our themed restaurants satisfied your palate with tempting and creative options throughout the day. It's regrettable to hear about your experience with queuing and the behavior of other guests. While we cannot control every aspect of guest behavior, we aim to foster a respectful and friendly environment. Your feedback is valuable and helps us to improve the ambiance for all our guests. Rest assured, the serenity and enjoyment of our guests are our top priorities, and we strive to make every stay memorable. It was my pleasure that I have succeeded to make you feel comfortable on your holiday. We hope to welcome you back. Best wishes , Nadya Stoyanova, Guest Experience Manager
Zenobioosh
Overnattede i maj 2024
Familie
10.0/10
Enestående
Slået op den 24. jun. 2024
It was a really amazing and anjoyable stay. The staff is extremely nice ( here special greetings to Maksi , Bobby and Atanas - You were all fantastic). There were 14 of us and everyone will have great memories from the visit. Food was delicious, everywhere very clean, rooms comfortable, lots of activities for adults and children all day long... actually there is nothing to complain about. Would love to come back.
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for this kind review. Your kind words about our staff, with a special shout-out to Maksi, Bobby, and Atanas, have been received with joy and appreciation – they are indeed stars in our Sol Tribe! We're over the moon knowing that our gastronomic delights tickled your taste buds, offering a tempting array of flavors around the clock. And it's heartwarming to hear that you found our abode a clean and comfortable haven for both the young and the young at heart. Ah, the memories of fun-filled activities for body and mind, from the stimulating water sports to the wellness and zen of our day-to-night entertainment, they truly make our little corner of Bulgaria a vibrant and joyful escape. We look forward to a return visit from you in the future. Best wishes, Nadya Stoyanova, Guest Experience Manager
LaDolceVita19
Overnattede i apr. 2024
Familie
6.0/10
Slået op den 31. maj 2024
Firstly this hotel is on the Black Sea coast, not the Baltic. If only there was a 3.5 star rating on here, as I don't quite feel it reaches a 4 star. Good points - the hotel is right on the beach with many sunbeds around the pool and on the beach, we didn't have to get up at silly o'clock to find all beds reserved with towels. The rooms are spacious, maybe a bit dated. The duvets are too narrow, even for smaller than average adults! Room safe - had to pay 40 levs for 7 nights. Only one restaurant was open, which was a shame and did the same kind of foods, always beef, chicken, fish, rabbit in some type of weak sauce which was usually cold. Fries every day, lunch and dinner, one type of pizza and pasta. Never any burgers, Chinese, Indian, etc. Lots of cake and fruit. Breakfast, lunch and dinner in this one restaurant became quite boring. For such a big premises I feel the other restaurants should have been open and it was getting busier day by day. Most drinks are self service, there was a bar by the pool and one by the lobby. The hotel is quite difficult to navigate, the buffet was hidden away down a long white corridor past the indoor pool. There are shops on the premises, one selling drinks and snacks, which was reasonably priced. Sometimes a week felt too long. Other than the beach there isn't really anything much within walking distance. If you're booking through an agent they do ask for the "booking voucher" on check in so make sure you print it out. Staff were generally nice but many often didn't acknowledge you.
Oversæt
Svar fra overnatningssted: Dear Madam, Thank you for the time taken to share your experience of staying with us. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are delighted to read your kind comments about our animation team who work hard to ensure to ensure all our guests have a taste of our entertainment program. Our guests' satisfaction is our highest reward. However, we are also very sorry that your expectations were not met we and would like to clarify that a star rating corresponds to a required minimum standard of products and services that must be available to guests and is regulated by a national authority. Moreover, we are sorry that your breakfast and dining experiences at our hotel didn't meet all your expectations. We have succeed to open earlier, last week of may Italian and fish restaurants for dinner, despite the program that is usual for that time of the season. We are continually modifying the variety of the items that we offer and have noted your suggestion for the future. We always welcome feedback from our guests and your comments have been noted and will be taken into consideration for future improvements. We hope to welcome you back. Best wishes, Nadya Stoyanova, Guest Experience Manager
mariamZ8426GK
Overnattede i apr. 2024
Solorejsende
10.0/10
Enestående
Slået op den 26. maj 2024
Wow, friendliest place I've ever been , I don't want to go home. The rooms are spotless and kept immaculate by the cleaning staff. The entertainment crew are continually working to keep everybody happy, the food is beyond what you could imagine and so much of it. Worried about language differences the staff speak more languages than you expected try them. There are shops here , cultural heritage tours and jeep safaris ( ask for cumin). Truly a wonder waiting to be discovered, I should be keeping it under my hat or it will be too popular. I will definately be coming back with my friends next year and if they wont come on my own again as i wont miss this gem
Oversæt
Svar fra overnatningssted: Dear Ms. Mariam, We'd like to thank you for this positive feedback about your stay in our hotel. Your words truly reflect the spirit of our haven nestled between the lush mountains and the serene Black Sea. We're overjoyed to hear that our spotless rooms and the continuous efforts of our entertainment crew added to your unforgettable experience. It's heartwarming to know that our diverse gastronomic delights surpassed your expectations, serving up a tempting array of dishes all day long. We're also thrilled that our staff's linguistic prowess put your mind at ease, ensuring a seamless stay. It would be our pleasure to have you return on another occasion. Very best wishes, Nadya Stoyanova, Guest Experience Manager
stilist99
Overnattede i okt. 2024
Familie
4.0/10
Slået op den 12. nov. 2024
We are Family with Kid (10). Visited July 2023. The hotel itself is OK. But they are oriented to people with very low education. Because of this, there are no sun loungers already early in the morning. Very loud everywhere. Dirty in the restaurants. Crowdy.
Oversæt
Svar fra overnatningssted: Dear valued guest Stilist99, Thank you very much for having been our guests and for taking the time to write this review about us on TripAdvisor as well. We are very sorry to know that your expectations were not fully fulfilled. We are very sorry to understand that you have come here with the wrong impression and that our product and service didn't match your expectations. With all due respect we do not agree with you about the qualifications of our customers, we do respect and welcome all our guests. On the beach side we do offer over 1400 sunbeds in several areas with enough places for all our guests. As a hotel located on the beach our guests have opportunity to choose between beach, pool area and a quiet zone infront of our third part of the hotel. We sill think that we are offering our guests a good product for a fair price and high standards about cleanliness. In any aspect when there is any discomfort shared during stay , we do all our best to find a solution during your stay. Please next time do not hesitate to conntact us. Of course, nobody is perfect and we are working permanently on improving our service and product. Therefore, we are sure that your next visit in our hotel will be much more successful and you will fully enjoy your vacation here. Friendly regards Nadya Stoyanova Guest Experience Manager
Robert S
Overnattede i apr. 2024
Familie
10.0/10
Enestående
Slået op den 6. maj 2024
A beautiful hotel with kind people employed! Animation Team, leading by David is absolutely fantastic. Is the perfect place to go with your children's and don't worry for them. Good food and good services. We definitely coming back! Thanks for all Hotel Sol luna!
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for this kind review. We're over the moon to hear that our Animation Team, led by the spirited David, has made a splash with their lively and engaging activities, ensuring that your family's stay was filled with joy and carefree fun. It's wonderful to know that our gastronomic delights have tantalized your taste buds and that our services have met your high expectations. Your eagerness to return is the highest compliment we could hope for, and we can't wait to welcome you back for more unforgettable moments. We look forward to a return visit from you in the future. Best wishes, Nadya Stoyanova, Guest Experience Manager
Tracey F
Overnattede i sep. 2024
Par
6.0/10
Slået op den 11. okt. 2024
2/3 star at best. My partner is Ukrainian and he loved it, but as I’m from the UK the food was very bizarre on occasions (baked beans and sprouts for breakfast??). Staff didn’t have a clue what a larger was and generally English was not spoken. The location is awful as too far away from anything, not one shop! and they charged for the shuttle bus to the nearest place, which was closed more or less by 23 Sep. The only positives…you could get a sun bed any time of day and the bed in the room was lovely, very comfy. The airport in Bulgaria was disgusting both dirty and rude staff, also Tui should have picked us up earlier than scheduled as the driver nearly killed us speeding on the way to the airport. I will never return to that hotel or Bulgaria! Waste of money!
Oversæt
Svar fra overnatningssted: Dear Mrs. Tracey F, Thank you for choosing Sol Luna Bay Resort and sharing your feedback. We discover with a pity that your expectations were not satisfied at 100 %. We are proud of our location situated right on the clean sea shore and surrounded by picturesque views to the mountain, that offers a calm and relaxing stay. Visiting the place at the end of the season is always connected with lack of many activities at the nearby town. We do appreciate that you have enjoyed the comfort of the room and beds. The diversity of the food that we offer is highly appreciated by our guests and we are sorry that you could not find anything according to your taste. Regarding to the staff it is astonishing us that you have found difficulties in communication, because english is spoken by more than 90 % of the staffmembers. It is really pitful that you didn't shared any discomfort with us during your stay in order to make your stay more comfortable one. For a pity the remarks about the transfers and airport impressions are not the point that that we could help with, but it is also a very unfair to include it into hotel's comments. We hope that you will find your perfect place for your next vacation, but if you decide to give us a second chance you are more than welcome! Friendly Regards Nadya Stoyanova Guest Experience Manager
Footprints19062
Overnattede i aug. 2024
Familie
10.0/10
Enestående
Slået op den 29. sep. 2024
This a really good all inclusive hotel on the Black Sea.I stayed here with my family at the end of August and we loved it! We had a 2 bedroom family room with a side view of the sea and it was comfortable and clean. A really good, hot shower. The food was very good, lots of grilled meats, salads, fish, the usual kind of all inclusive stuff but very tasty. Breakfast can be a little chaotic if you arrive towards the end and there were always big queues for the pancakes but all nicely cooked. Lunch and dinner are much more relaxed as there are different places you can go. At lunch there is the pizza restaurant that does grilled meat, fish, salad etc. There is also a panini place. In the evening there are the Bulgarian, Pizza and Fish restaurants. You have to book these but they are still buffet style. We really enjoyed the Bulgarian restaurant. The pool bar also brings out some tapas type stuff in the afternoon. Cocktails were great and the serving staff were lovely. Soft drinks, coffee, beer are all on self serve during the day and in the main restaurant. There is lots to do for children. The water park was really good fun and we spent a couple of mornings there. There was also yoga, volley ball, football, water polo etc as well as the two pools. The evening shows were excellent.The hotel is right on the beach and it's stunning! The sea was a lovely temperature. It was quite tricky getting a lounger by the pool but there were normally free loungers on the beach. Obzor is a 15 minute walk up the beach or you can take the shuttle bus for a small fee. Definitely worth a visit for souvenirs, clothes, football shirts etc. Overall this was a great holiday in a lovely hotel.
Oversæt
Svar fra overnatningssted: Dear Footprints19062, Thank you for taking the time to review your stay. We're thrilled to hear that your family found a slice of paradise in our coastal embrace; at Sol Luna Bay, the Sol Tribe indeed rejoices in heartwarming moments that make lifelong memories. Your commendations on our comfortable, clean accommodations brighten our day, as we strive to be a beacon of light and comfort for all our guests. Your culinary journey through our diverse gastronomic delights sounds simply scrumptious! It's music to our ears that the sizzle of grilled delicacies and the charm of our themed restaurants added a sprinkle of flavor to your stay. Our tempting all-day food offerings aim to satisfy the taste buds of every nomad, from dawn till dusk. We're over the moon knowing that both the young and the young-at-heart had a splash-tastic time in our water park. Vitality truly flows through the heart of our resort, with stimulating water sports and a sea of activities for the body and mind that ripple with wellness and joy. As the evening unfurls, our imaginative events and moonlit festivities ensure that the sparkle of Sol Luna Bay never dims. Your insight on the poolside loungers has been noted; while our beachfront haven is a popular spot for sun-seekers, we always aspire to ensure a seamless experience for all. Rest assured, we're constantly exploring avenues to enhance the solace and serenity of our oasis. We are hoping to welcome you back in the future. All the best. Nadya Stoyanova, Guest Experience Manager
P w
Overnattede i aug. 2024
Par
10.0/10
Enestående
Slået op den 26. sep. 2024
Partner has already posted a review so won't duplicate my comments. Only had 1 minor complaint about the hotel and that was the fact that the food wasn't always as hot as it could be. Otherwise the hotel was great. The water dispensers around the hotel are very handy especially as they dispensed hot water as well as cold. Came in useful for my early morning cups of tea! Special thanks to the massage & spa team. Had two very relaxing Hamman steam massages. A mention about the resort itself, if you don't have your own transport Obzor felt isolated. Reception were great and arranged taxis to take me to a couple of local beaches. Irakli beach is beautiful and very chilled.
Oversæt
Svar fra overnatningssted: Dear 253pw, Thank you for taking the time to review your stay. It's wonderful to hear that our massage and spa team provided you with such relaxing experiences, truly embracing the zen of our wellness offerings. The convenience of our water dispensers, offering both hot and cold options, is indeed something we are proud of, ensuring our guests can indulge in their favorite beverages at any time. We note your comment regarding the temperature of our food and appreciate the opportunity to continually improve our gastronomic offer. Our dedicated culinary team is passionate about presenting a spread that is not only tempting and creative but also served at the ideal temperature for all our guests to enjoy. While our serene location offers a sense of seclusion, we're glad our team could assist you in exploring the local area. Your adventures to nearby beaches like Irakli add to the narrative of our beautiful Obzor, where the whispers of the waves and the tranquility of the sea form a symphony that resonates with the soul. We are hoping to welcome you back in the future. All the best. Nadya Stoyanova, Guest Experience Manager
Galliworm1
Overnattede i aug. 2024
Par
10.0/10
Enestående
Slået op den 25. sep. 2024
We visited mid-September as a couple wanting a relaxing break. The hotel certainly lives up to its positive reputation. - The hotel is spotlessly clean, and there are always staff around making sure it keeps that way - The room is spacious with a comfortable bed and decent shower. We upgraded to a sea-view room, and the view was worth the extra money. - The food was tasty, and there was always plenty to choose from. Lots of well-cooked meats, a fantastic salad bar... and the deserts are fabulous. You'd have to be exceptionally fussy not to enjoy the variety and quality. - The bars serve a good selection of local drinks with a dozen or so cocktails, which are also available all-inclusive (very strong!) - Tea, coffee, and premium branded soft drinks are readily available everywhere. There are water machines on each floor, dispensing cold and boiling water (my partner prefers his own teabags, so this came in handy). - The pool area is nice, but we preferred the beach and had no problems getting a bed. The sea could be a little rough, but we enjoyed a few dips. - Obzor is a shuttle-bus ride (or a 20-minute walk) away. It's a lovely town with a square with bars and restaurants if you fancy a change. All in all, it's a lovely hotel with very friendly, hard-working staff. We'd recommend it for a quality, relaxing break.
Oversæt
Svar fra overnatningssted: Dear Galliworm, Thank you for this great review. It warms our hearts to hear that the cleanliness and spacious comfort of our accommodation contributed to your serene retreat. The sea-view upgrade does indeed open a vista to the enchanting Black Sea, a sight that we're delighted you found valuable. Your commendations on the culinary delights are much appreciated; our international and local gastronomy aims to be a creative feast for the senses, tempting guests throughout the day. We're thrilled that our cocktail offerings added a splash of local flavor to your stay, and that the convenience of beverage facilities supported even the most particular tea connoisseurs. Your preference for the beach resonates with our commitment to offering a serene oasis by the sea, where the waves can provide a stimulating contrast to the tranquility of our pools. Discovering the charm of Obzor adds an inspiring touch to the stay, and we're glad you ventured out to enjoy it. We look forward to welcoming you back soon. Kind regards, Nadya Stoyanova, Guest Experience Manager
Wojciech K
Overnattede i aug. 2024
Familie
10.0/10
Enestående
Slået op den 3. sep. 2024
We visited Sol Luna Bay Resort for 4 time and the hotel is still our favourite. EXCELLENT quality in all aspects: vatiety of delicious meals + fantastic theme restaurants:The Bulgarian, The Fish, The Italian, energetic animation team with super activities for guests of all age, all the staff very fast and helpful.5 stars from us! Special thanks to Kris, Kristýnka and Nasko.
Oversæt
Svar fra overnatningssted: Dear Y8031GHwojciechk, Thank you very much for this kind review. We're thrilled to hear that our commitment to culinary excellence has left a delightful taste in your memories, with a variety of meals that cater to all palates, at all hours. Your compliments to the energetic soul of our animation team and their array of activities for the body and mind are much appreciated; they truly are the heartbeat of our vibrant oasis. It's also wonderful to know that our team's swift and caring service has contributed to the joy of your stay, with special kudos to Kris, Kristýnka, and Nasko for making your experience even more special. We look forward to seeing you again soon. Best regards, Nadya Stoyanova, Guest Experience Manager
Mitko B
Overnattede i aug. 2024
Familie
10.0/10
Enestående
Slået op den 1. sep. 2024
I was very pleased with the hotel. The food and cocktails were very good. I liked that there were drinks, ice creams and snacks everywhere. I can give you as a recommendation for the snacks that it is nice to have more traditional and simple foods. Banitsa with just cheese, no vegetables for example, more simple meals. Or more time to have pizza, maybe margherita or with ham. I liked the water park and the pools. The animators are very cool people. I talked to some of them and they are very nice and help the experience. Ayla told us every day about the program for the day and I found out about many things from her. Very nice and funny person and I liked that we met. Bobby was a great captain and the games (volleyball and water polo) with him were great. He made the games fun. And Simeon was cool company for the water park. We were on the slides together and he told me about the next activities. I'm satisfied, the animators are very well worked, the employees have very good organization. Georgi Angelov was very helpful to accommodate us in the Bulgarian restaurant. Which was the best part of our stay, it was our favorite meal. We enjoyed it very much and are grateful for the help. The fact that the hotel has lounge chairs on the beach in front and gives you towels for sunbathing and you don't need to bring your own is a big plus and very convenient and helpful.
Oversæt
Svar fra overnatningssted: Dear mitkob976, Thank you very much for this kind review. It warms our hearts to hear that the culinary delights and cocktails were to your liking, as we strive to offer a gastronomic journey that is both tempting and available all day. Our water park and pools are indeed a refreshing and vital part of the stay, and we're thrilled you enjoyed them. We'll certainly take your suggestion on board regarding the variety of traditional snacks, as we aim to cater to all tastes with our creative food offerings. Our team, especially Ayla, Bobby, and Simeon, will be overjoyed to know they contributed positively to your holiday vibe. And it's fantastic that our exclusive beachfront perks and Georgi Angelov's assistance enhanced your Sol Luna Bay experience. Rest assured, your constructive feedback is invaluable in our continuous quest to create joyful and imaginative events and activities. We look forward to seeing you again soon. Best regards, Nadya Stoyanova, Guest Experience Manager