Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

謝謝victor李藝林的貼心服務，有🈶提前打電話聯繫需求，還幫忙把房間提前準備好了，入住很絲滑，晚上點餐也有幫我聯繫，餐是直接送到房間的，房間設施設備很好，私湯泡起來很舒服，衞生做的蠻仔細的，下次有機會再來

帶寶寶過兩歲生日，選了很久最終敲定這家，事實證明沒有選錯，給我們免費升級了房間，還佈置了房間，體驗感非常棒，私湯很舒服，乾淨衞生，服務也好，酒店環境很不錯，適合度假。小孩玩得開心，老公經常住酒店，都誇這裏不錯，説我定得好哈哈

環境⭐⭐⭐⭐⭐ 一步一景，園林打造得很好。 服務⭐⭐⭐⭐⭐ 表揚管家Mia的服務，前台的服務，中途有小插曲也圓滿解決。 主動升級房型，有贈小朋友用品，沒有提及平台給好評。用心服務。 設施⭐⭐⭐ 在成都周邊鎮上，周邊沒有外賣，酒店餐食味道一般。小童設施少了點，室外温泉因為下雨沒有體驗，室內水池衹開了兩個小的，也沒有體驗。碰上小雨活動組織得一般，比較無趣。

這次住的二居別墅 管家roro 很熱心的升級了房型 提前告知過生日 也有送蛋糕 工作人員都很nice 都會跟你微笑打招呼 讓幫忙看下寶寶也是👌的 公共温泉還沒來得及去看 私湯還可以 就是私密性差點 旅拍拍得也可以 服務也行 適合親子出遊 可以帶寶寶劃竹筏