Bjergudsigt Hotels in Geneva

I was going to arrive late in the evening last night so I wrote the hotel to enquire about transportation from the airport to the hotel. They told me very diligent it and precisely about their shuttle service. When I arrived at the hotel, the desk person, a Swiss gentleman, was extremely hospitable, friendly, authentic, detailed in a good sense, helpful and professional. He also helped me book a taxi for the next day. What a great way to welcome a guest. Really best practice. Lots of desk employees around the world should learn from him! The room was very nice, all fine. Large enough, and having all amenities. Excellent lunch at the hotel: very good cuisine. I needed to leave my luggage at the concierge: they did it all very well. The only point for improvement: when I left, I asked a lady at the reception, apparently Swiss, to help me get my luggage back and book a taxi for me. She did it but in a cold and distant way. She should go find another job in a different industry. One where she can continue being unfriendly.

確實是非常經典的酒店，但是服務態度不咋全面，我定的湖景陽台的房間，結果陽台很臟，不清潔沒法兒坐外面，然後房間裏晚上還漏光，走廊的光。我反映了這個問題，她們也完全沒反應。怎麼説呢，還是讓我有點失望的

房間特別非常好的酒店。半夜火車到達日內瓦，出租車十幾分鍾就開到了。就算深夜到達，前台的工作人員也是很熱情的接待。一層的區域是需要消費才能入座的。一層的衞生間很棒！