Residence Inn Modesto North

I asked the young female front desk agent to put me in a room that was away from road noise and that was quiet. She said the room was in the “perfect spot and is away from noise”. That was definitely not the case! My room was awful because of this, if I didn’t unpack all of my things for the week I would’ve asked to move rooms but it was too late. The management definitely needs to educate their staff when guest ask for this request. The noise from the road was awful, also I absolutely hated that the air would not kick on unless it was at the temperature, at other properties I’m able to use the fan setting as a way to drown out the noise but I wasn’t able to do this at this property. The water would take at least a minute or so to get warm/hot when taking a shower each day I was taking a shower. The internet was pretty slow too, for basic speed I was getting around 10mbps up and down and for the “upgraded” speeds I was getting 18 mbps up and down, definitely one of the slower internet speeds I’ve dealt with at all the Marriott properties I’ve stayed at. I wish I could say I enjoyed my stay here but it was really ruined from the start with the noise. Being at the corner of the hotel that’s closest to the road you would think the young lady at the desk would know better since she was so confident when I asked for a quieter room but I guess not. Stay away from room 403 if you want more quiet because at all hours of the day and night you can hear EVERYTHING from outside.

When I googled the pet fee, it was $100, which is what I have paid in the past for other Residence Inns and Marriot hotels. I admit that I didn't check the website, and relied on the search results. The Modesto Residence Inn website is kind of a mess: "Pet Policy Pets Welcome 2 pets per room allowed with non-refundable fee of USD $150 per room per stay Non-Refundable Pet Fee Per Stay: $100.00 Maximum Number of Pets in Room: 2" By the time I checked in, my room was non-refundable, so I was stuck with the $150 fee, but had I known that the fee had recently increased $50, I would not have booked the room (for 1 night) in the first place.

I was so disappointed with our stay at the Marriott Residence Inn at Modesto. Originally, I called to confirm our arrival and the person who answered the phone, Dave or Dan seemed uninterested in working on that Saturday day. That was strike 1. I asked Dan if there was by chance a room with 2 Double Beds and he told me that it was not available and I would need to look into their sister hotel. I thought he was a little rude on the phone and asked his name. When he gave it me, his attitude seemend to perk up a bit. When we arrived and checked in, I asked the front desk attendant again if there might be a room with 2 beds and she rudely answered with, "You have a 2 bedroom suite." Oh okay, thank you Dan or Dave! Strike 1 was now taken away, but given back to the night attendant. Then, when we went to our room, I turned down the bed, as I always do and noticed that there were a few black hairs on the sheets. After I pulled the top comforter completely off the bed, I noticed over 20 black hairs on the sheets and the top comforter. As you could imagine, I was completely disgusted! When I went down to tell the front desk attendant, she again was rude and told me she would send someone up to change the sheets. No apologies at all! Strike 2 and 3!!! I stay at Marriott Residence often because I travel with my kids for sports. I have never encountered a bed this disgusting and such rude front desk attendants. I will NEVER stay at this hotel again and I reccomend that others not stay here either until they can train the employees to be more customer service oriented and to make sure that all rooms get cleaned after someone stays in them! So disappointed! I've added photos.Unfortunately, the photos are a bit blurry. I don't blame Marriott, but I do blame the management team at this hotel!

This is how a hotel should be run. Very happy with our stay here. The rooms are comfortable and clean. Staff is very helpful and friendly. While the hotel is a bit on the outskirts of the main part of the city, we found that everywhere was easy and fast to get to since we could pop onto Kiernan.

We stayed in a 2 room suite. It was very nice. Lots of room and 3 TVs. Service was exceptional and entire hotel is very clean. Outside and inside look as good as the pictures. We would stay here again. I have stayed in a single room as well before, and it was very nice too. Thanks!

Great location, very clean rooms & lobby, professional staff. Pool, while small was clean and well keep. Breakfast had everything we wanted. We will, absolutely stay again. Plus’s we used our Bonboy Card to earn extra points. Thank you Marriott Modesto!

Good news is we were able to check in quite early. Bad news is we were not told it was an accessible room, and the wall and especially the ceiling were is rough shape. Painting cardboard and screwing it over a hole in the ceiling? Pretty weak guys!

The first time I stayed here, I gave it 5 stars for cleanliness and friendliness. Sadly, this time the front desk clerk never cracked a smile, she put me in a room with blaring street lights outside my window. Even with the blinds pulled, it was still too light in my room. And when I went to the fitness center, there were no sanitizing wipes or anything to clean the equipment. Not clean or friendly this time. Very disappointing.

They really made my stay comfortable and cozy. Love that they refreshed our room while we were out. Their breakfast was good and fulfilling. I highly recommend anyone to stay there while they are out in Modesto, California. Also Their amenities was clean and ready to be used.