Next to Xishuangbanna Tropical Botanical Garden, Mengla, Yunnan, 666303, ChinaVis hoteloplysninger
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1 nat
Gæsteanmeldelser
9.6/10
Excellent
2502 anmeldelse
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Bekræftede anmeldelser
Placering9.8
Faciliteter9.4
Service9.6
Renlighed9.6
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Simocw
Anantara Pool Villa
Overnattede i mar. 2023
Familie
7 anmeldelse
3.5/10
Slået op den 9. apr. 2023
Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.
Oversæt
Svar fra overnatningssted: Dear SirThank you so much for your taking time in providing us a wonderful review from your recent stay with us at Anantara Xishuangbanna Resort. Kindly allow me to apologize for your comments of slow serviceas happened during your visit. Upon receiving your valuable input, we already bring this important service improvement with our team members attention as we will continuously seek to improve our guest experience. Once again, thank you so much for staying with us and we are eagerly awaiting for your next return to our home at Anantara Xishuangbanna Resort Sincerely yours Anantara Xishuangbanna Management
Peter donald
Deluxe River-view Queen Room
Overnattede i dec. 2022
Par
13 anmeldelse
10.0/10
Enestående
Slået op den 19. jan. 2023
We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!
Oversæt
6/8
Svar fra overnatningssted: Many thanks for your very encouraging review from your recent stay at Anantara Xishuangbanna Resort and I am delighted to learn that you have had an enjoyable experience with us. On behalf of our team members, we are very thankful to note that our warm hospitality service was well appreciated by you, hence your comments certainly served as our inspiration to strive harder to maintain our service consistency and quality of provision. Once again, thank you so much for staying with us and we are eagerly awaiting for your soonest return to our home at Anantara Xishuangbanna Resort Sincerely yours Anantara Xishuangbanna Management
Gæstebruger
Deluxe Room - Garden-View (2 Beds) (Terrace)
Overnattede i apr. 2023
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 6. maj 2023
Nice!👍
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所。同時感謝您在百忙之中為我們評寫中肯的入住體驗。我們始終致力於為賓客提供細緻入微且舒心美滿的服務為我們追求。能夠得到您的認可和讚美我們萬分榮幸。感謝您能對我們同事提供的服務的讚美和滿意。希望您能將您的美好入住之旅與您的家人和朋友分享,期待與您再次相約西雙版納。有您成為我們的客人,我們倍感榮幸。
Svar fra overnatningssted: 尊敬的客人:您好!感謝您選擇西雙版納安納塔拉度假酒店,並抽出時間分享您的入住體驗!我們非常珍視您的反饋,這幫助我們不斷優化服務品質。首先,衷心感謝您對酒店服務團隊的認可,特別是前廳和禮賓同事的熱情服務,您的鼓勵會讓他們倍感温暖!同時,我們也欣喜得知您對鉑爵旅拍體驗的讚譽——從拍攝到選片,專業與耐心是我們對合作夥伴的一貫要求,很高興他們為您留下了美好回憶。關於您提及的早餐體驗,我們深表歉意。早餐的品質未能達到您的預期,更未能匹配酒店的定位,這讓我們深感遺憾。您的反饋已第一時間傳達至餐飲團隊,我們將認真覆盤並改進菜品口味與豐富度,力求未來為您呈現更優質的用餐體驗。此外,酒店周邊也有許多本地特色餐廳,若您再次光臨,我們的禮賓團隊很樂意為您推薦地道美食。對於地理位置帶來的不便,我們完全理解。酒店坐落於雨林與河流環抱之中,旨在為客人提供隱世靜謐的度假環境,但確實與市區有一定距離。建議下次入住時安排更充裕的時間,或提前聯繫禮賓部為您規劃行程,減少交通困擾。再次感謝您的真誠建議,這將成為我們進步的動力。期待有機會再次迎接您的到來,讓我們以更完善的服務,為您締造完美的雨林假日。祝旅途愉快!
Svar fra overnatningssted: 尊敬的客人:您好!感謝您選擇西雙版納安納塔拉度假酒店,並用心記錄下這段充滿詩意的體驗!我們非常欣喜地看到,您不僅沉浸於雨林祕境的無邊泳池與河景露台,更通過伯爵旅拍的傣族服飾體驗,深度感知了當地文化的魅力。正如您所言,我們始終希望將自然與人文完美融合——從隱於熱帶植被中的度假環境,到對傣族傳統服飾、銀飾文化的細節呈現,都是為了讓每一位客人感受到西雙版納獨有的浪漫與生命力。您的認可是對我們團隊最大的鼓勵,尤其是攝影師對光影與文化的敏鋭捕捉,我們會將這份讚美傳遞給他們!期待您再次回到這片雨林祕境,探索更多未被發現的驚喜。若有任何需求,歡迎隨時與我們聯繫,願為您打造下一次難忘的奢享之旅。
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您和閨蜜選擇西雙版納安納塔拉度假酒店共度美好時光,並分享這段充滿温情的回憶!得知我們為您的閨蜜之旅增添了美好記憶與影像,這讓我們倍感榮幸。河景露台房的遼闊視野與酒店內的如畫景緻,確實是最佳旅拍的天然佈景。您對小米哥"賓至如歸"的特別表揚已第一時間傳達給他——能用心捕捉每位客人的喜好,正是我們引以為傲的服務精髓。關於您作為網球愛好者提出的專業建議,我們已聯繫工程部門優先評估網球場維護方案。您的反饋幫助我們持續完善設施,這份珍貴意見我們深表感謝!期待在下一個花開時節,能再次迎接您和閨蜜重返這片熱帶花園。屆時,煥然一新的網球場和更多驚喜體驗,定會讓您們的重聚更加完美!祝友誼長青,旅途常歡!
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您與您的家人選擇西雙版納安納塔拉度假酒店,並分享這段温馨的度假體驗!得知您和您的家人在此度過愉快時光,我們倍感欣喜。為家庭客人創造美好回憶始終是我們的榮幸,很高興您喜歡我們為您升級的房型與歡迎水果,更開心看到酒店豐富的活動和中科植物園的便捷安排為您的旅程增添了便利與樂趣。您對服務團隊的認可,是對我們最大的鼓勵。我們一直致力於為每位客人提供貼心周到的服務,特別是像您這樣與家人同行的賓客,更希望能讓您感受到如家般的温暖與關懷。衷心期待您和您的家人再次光臨!下次不妨體驗我們其他特色活動,比如傣族文化體驗或雨林探祕之旅,相信會為您的家庭旅行帶來更多驚喜。如需任何行程安排,我們隨時樂意為您服務。祝您和家人幸福安康,期待與您再見!
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所,同時感謝您能和我們分享這段美好的入住體驗!我們非常欣喜您對酒店的位置優勢、管家服務以及餐飲體驗感到滿意,您的認可是我們不斷提升的動力。我們很高興您享受了24小時貼心管家服務和咖啡茶飲的無限暢飲體驗,這正是我們為賓客打造的"無憂度假"理念的體現。您對親子便利性的肯定,也讓我們備受鼓舞。期待在不久的將來再次迎接您的到來,願西雙版納的陽光永遠為您綻放!
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所,同時感謝您能和我們分享這段温馨的入住體驗。我們非常欣喜您和女兒在這裏度過了愉快的時光,您對迎賓禮遇、禮賓服務以及小童俱樂部手工活動的肯定,是對我們團隊最大的鼓勵。期待很快能再次迎接您全家歸來,屆時我們的"螢火蟲童話夜"活動應該正好開始啦!祝小公主永遠保持這份創造力。
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所,同時感謝您能和我們分享這段美好的入住體驗。讀到您這段充滿歡笑的度假日記,祝您的生活永遠如這些照片般光彩熠熠!等您再來時,我們新栽的鳳凰花應該剛好能做成拍照道具了,期待與您再次相約,無論是在西雙版納的熱帶雨林,還是安納塔拉全球的其他目的地,我們將始終如一為您奉上觸動人心的旅居體驗。
Svar fra overnatningssted: 尊敬的賓客您好,看到您家小朋友在河景陽台蹦跳的身影,我們的賓客經理和園丁阿伯都忍不住微笑,那瓶特調驅蚊水,可是加了植物園香茅的"雨林祕密配方"呢,祝您家的小探險家永遠活力滿滿!等下次來,我們新引進的樹懶朋友應該結束午睡啦,永遠等您回家的西雙版納安納塔拉度假酒店。
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所,同時感謝您能和我們分享您的入住體驗。我們致力於為每一位賓客提供舒適美好的入住體驗,細緻入微的服務讓每一位賓客獲得一次美好的度假之旅。感謝您對我們提供服務的滿意,期待與您再次相約西雙版納,祝您生活愉快。
Svar fra overnatningssted: 尊敬的貴賓:您好!感謝您選擇西雙版納安納塔拉度假酒店並如此細緻地分享您的入住體驗!讀到您用"天花板級別"來形容我們的咖啡、用"情緒價值拉滿"讚美鉑爵跟拍團隊,讓我們倍感榮幸又充滿幹勁——這正是我們追求極致的動力源泉。關於您青睞的體驗:首先我們的行政總廚得知您對早餐(特別是可頌!)和咖啡的喜愛,特意託我轉達他的謝意,並邀請您下次嘗試他新研發的傣味融合點心!其次已將您對鉑爵跟拍團隊(化粧/攝影/剪輯)的表揚轉達給合作方,他們表示能為您記錄雨林中的美好瞬間是最大的成就感!最後您提到的河景房浴缸觀景視角,確實是我們最引以為傲的設計之一,很高興您發現了這個"祕密角落"關於您。針對您提出的建議:我們已與前台禮賓團隊進行專項溝通,將加強"安納塔拉式"温柔待客培訓(我們為給您帶來的片刻不適深表歉意)。最後的最後,請允許我用您的方式結尾:"蘇打水贊"——我們會繼續用這份清爽真誠,期待與您的再次相遇!祝您旅途常有驚喜~
Svar fra overnatningssted: 尊敬的賓客您好,首先非常感謝您選擇西雙版納安納塔拉度假酒店作為您的下榻之所,同時感謝您能和我們分享您的入住體驗。我們致力於為每一位賓客提供舒適美好的入住體驗,細緻入微的服務讓每一位賓客獲得一次美好的度假之旅。感謝您對我們提供服務的滿意,期待與您再次相約西雙版納,祝您生活愉快。
Svar fra overnatningssted: 尊敬的賓客您好,讀到您這段充滿温度的評價,小左和BO管家正對着羅梭江的波光相視一笑。您提到的電瓶車"美食情報員",其實都是我們精心培訓的"雨林活地圖"!祝您永遠保持着發現美好的眼光!等您再來時,後山新栽的跳舞草應該能跟着您手機裏的傣樂搖擺啦,您忠實的雨林嚮導西雙版納安納塔拉度假酒店。