Mercure Melbourne Therry Street anmeldelser

Name: Mercure Melbourne Therry Street
Address: 43 Therry St, Melbourne, Victoria, 3000, Australia, 43 Therry St, Overseas, Australien
Rating: 8.5

Mercure Melbourne Therry Street

43 Therry St, Melbourne, Victoria, 3000, AustraliaVis hoteloplysninger

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1 nat

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Gæsteanmeldelser

8.5/10

Meget god

193 anmeldelse

Bekræftede anmeldelser

Placering9.1

Faciliteter7.9

Service8.2

Renlighed8.6

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Fantastiske værelser(47)

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Negative anmeldelser(15)

Gæstebruger

Studiolejlighed med dobbeltseng

Overnattede i maj 2025

Solorejsende

1 anmeldelse

4.5/10

Slået op den 24. jun. 2025

This was a really bad and frustrating stay. First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery. When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help. What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities. Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here. I hope my review is helpful for future guests.

Oversæt

Svar fra overnatningssted: Dear Guest and Esteemed Readers,Thank you for taking the time to share your feedback. At our property, we always welcome positive comments, as they help us improve and maintain the standards we proudly uphold. However, we feel it is important to respectfully clarify and address some serious inaccuracies presented in this review to provide a fair perspective for future guests.The guest stayed with us for three nights, and at no point during their stay was any issue reported regarding a faulty showerhead or it falling and causing injury. Our housekeeping team services rooms daily, and part of their routine includes checking all fixtures and reporting any maintenance needs. No issues were reported with the shower or its fittings during the entire stay. If the showerhead had been loose or hazardous, our team would have immediately flagged it and ensured it was repaired before the room was reallocated.It was only on the final day of the guest’s stay that our housekeeping team discovered the room’s carpet was completely soaked with water. This appeared to be due to the shower door being left open or used improperly, resulting in excessive water overflow. There was no indication of any mechanical or plumbing fault at that time, and all room amenities, including the shower fixtures, were found to be intact and functional.Upon discovering the flooded carpet, our front office team attempted to contact the guest to address the matter, but received no response. Eventually, after reaching out through the guest's booking platform (C-Trip), the guest visited the reception. Rather than collaborating to resolve the situation, the guest behaved rudely toward our staff and made accusations about faulty facilities, which had not been raised during their stay.As a result of the extensive water damage, the room required professional cleaning and drying, rendering it unavailable for booking for over a week. The $100 charge applied was part of the standard deposit hold, used to cover the cost of additional cleaning and maintenance caused by the incident not a penalty, but a necessary action to restore the room for future guests.We are committed to transparency and guest satisfaction, and we deeply regret that unfortunately guest left with a negative impression. However, we must also stand by our team, who followed all protocol professionally and respectfully, and by the standards we maintain for room safety, cleanliness, and communication.We encourage all guests to report any issues during their stay so we can take immediate action. We remain dedicated to providing a welcoming, safe, and enjoyable experience for everyone.Kind Regards,Hotel Management

Anonym bruger

Studiolejlighed med dobbeltseng

Overnattede i apr. 2025

Solorejsende

1 anmeldelse

9.5/10

Vidunderligt

Slået op den 20. maj 2025

Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.

Oversæt

DDamian

Studiolejlighed med dobbeltseng

Overnattede i feb. 2025

Par

61 anmeldelse

9.0/10

Fantastisk

Slået op den 1. apr. 2025

Had a pleasant stay & would book again! Room was clean & good WiFi. Close to many attractions & 5min by foot from Melbourne Central

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YX Ooi

Studiolejlighed med dobbeltseng

Overnattede i feb. 2025

Solorejsende

3 anmeldelse

3.5/10

Slået op den 28. mar. 2025

Hotel is ok, but very noisy… i can hear some noises in the morning or night…. Not sure what is that about i have to play some music to bed 💀🥲 隔音不好是嗎還是有其他的東西 i wouldnt consider this as four stars

Oversæt

Pooi San

Studiolejlighed med to enkeltsenge

Overnattede i jan. 2025

Familie

2 anmeldelse

8.5/10

Meget god

Slået op den 19. feb. 2025

The location is good,a lot of restaurants nearby the hotel.The bed is a bit soft,time to changed

Oversæt

Svar fra overnatningssted: Thank you for your kind feedback.We look forward to welcoming you back again soon.Kind regards,Team Mercure

Kai

Studiolejlighed med dobbeltseng

Overnattede i dec. 2024

Solorejsende

4 anmeldelse

8.5/10

Meget god

Slået op den 4. feb. 2025

The hotel location was perfect. Close to all the city center attractions and just right next to Victoria market. The hotel facilities are acceptable and clean. Just inside the room and hallways are a bit too dark for me at night.

Oversæt

Svar fra overnatningssted: Thank you for your kind feedback.We look forward to welcoming you back again soon.Kind regards,Team Mercure

Ormlette

Studiolejlighed med dobbeltseng

Overnattede i nov. 2024

Par

4 anmeldelse

9.0/10

Fantastisk

Slået op den 27. dec. 2024

I recently stayed at this hotel and overall had a great experience. The room was just as shown in the pictures – spacious, clean, and well-maintained. The small kitchenette was a nice touch and made it convenient for light meals. The hotel is located in a quiet area, which made for a peaceful stay, yet it’s close to many restaurants, so dining options are plentiful. One downside, though, was the bathroom – the cleanliness of the walls could be improved, especially in the shower area. However, this was a minor issue compared to the overall comfort and quality of the room. The hotel is easy to reach, and I would definitely recommend it for a comfortable, peaceful stay with great access to local dining spots.

Oversæt

Svar fra overnatningssted: Thank you for your kind review! We're so glad to hear you enjoyed our location and found us both nice and affordable. We look forward to welcoming you back on your next visit to the CBD!Kind regards,Team Mercure

Pei Yeing

Studiolejlighed med dobbeltseng

Overnattede i nov. 2024

Solorejsende

12 anmeldelse

9.0/10

Fantastisk

Slået op den 30. dec. 2024

Location is good to access to public transport. Close to queen Victoria market and aldi supermarket Everyday has housekeeping to clean the room and replace the fresh towel. Sound proof was not good as I can still hear someone running on the floor in the midnight and talking next to the room. If you are light sleeper definitely will be awake by midnight with the poor soundproof Other than that the hotel is good and I enjoy my entire stay

Oversæt

Dnkndntpprkr

Studiolejlighed med dobbeltseng

Overnattede i nov. 2024

Solorejsende

16 anmeldelse

8.0/10

Meget god

Slået op den 11. dec. 2024

Good concierge. Very helpful and accommodating. Fast check in and check out. Theyre one of the nicest. Very close to victoria market.

Oversæt

Gæstebruger

Studiolejlighed med dobbeltseng

Overnattede i maj 2025

Par

1 anmeldelse

10/10

Enestående

Slået op den 8. jun. 2025

excellent room! very clean and well maintained. we thoroughly enjoyed the close proximity to the 24/7 mcdonalds, and the cbd!

Oversæt

Gæstebruger

Studiolejlighed med dobbeltseng

Overnattede i apr. 2025

Par

1 anmeldelse

7.0/10

Slået op den 12. jun. 2025

Facilities was alright but the light is a bit dimmer in the shower room. The reception is not 24/7 which it is only operate until 11pm. It will be overwhelming for late night arrival especially night flight or flight delayed.

Oversæt

Gæstebruger

Studiolejlighed med to enkeltsenge

Overnattede i dec. 2024

Familie

32 anmeldelse

7.5/10

Slået op den 11. feb. 2025

Good hotel, easy to catch free tramway to discover Melbourne.

Oversæt

Svar fra overnatningssted: Thank you for your kind feedback.We look forward to welcoming you back again soon.Kind regards,Team Mercure

Moon

Studiolejlighed med dobbeltseng

Overnattede i apr. 2025

Rejs med venner

1 anmeldelse

10/10

Enestående

Slået op den 27. maj 2025

Convenient location and reasonable price at prime area. Was arrived before check in time and the staff release room to us earlier so save time for us.

Oversæt