Sheraton Melbourne Hotel anmeldelser

Very convenient location with walking distance to free tram zone and nearby hot tourist spots. Friendly staff who accommodated it need for checking in very early morning. Shower place a bit weird with no door to prevent water from getting out. Tourist sand city tour info available at reception.

A bit disappointed about the swimming pool, the breakfast choice, the empty room fridge. The bars had limited opening hours and the parking is a bit complicated.

Great central location to city venues with easily accessible car park across the road. Very comfortable stay after our theatre show at the Regent.

I have finally talked to the manager at my 8th day staying. In this trip, I was staying at Sheraton for total 9 nights. It is a very bad experience. I have to call them almost every day about the room which is pretty annoying. First of all, don't expect Melbourne's five star hotel is like the other cites, however, I don't care it is fancy or not, but cleanliness is important to me. For the first day cleaning, need to ask them to come vacuum the floor as hairs are all over the bathroom. Second day, they have thrown my own towel, I know it is white and it wasn't on the floor, which they said only change those towel on the floor, but my towel size thickness quality are so much different that it shouldn't be mixed up so easily, and there is a japan flag logo. After talked to them, they said is hard to find and bought me two new towel, which it is not that helpful as it is too big and thick to bring is to travel. And then at the next couple of days, need to call for shower cap, lotion and slippers, their slippers are thin one that need to change at least once in two days especially if you have sweaty feet. of course, on those days, bathroom have never been vacuumed, it is like if you didn't requested they wouldn't do it. and the non the 7th days, when I got back to the room at night, the room hasn't been tidied up at all, towels are on the floor, bedsheet was still messy, so I called them and asked why no-one cleaned my room. first thing they asked it have I put the do not disturb one I said no, then they said they can ask someone come up to clean now which was like 8.30 pm at night, which I just got back after whole day out and wanted to rest. After the call, I realised they have came to my room as the bins are cleaned up and they have placed two new bottle of water, so they have came in but left without finished their job! On the 8th day, I have left the key and went to the check in counter for the key, I walked to them and told them I left my key, and then I gave them my room number, they just gave me a new key without asking me my name and checked my ID or anything. This wass super a horrible staying experience!

Made a mistake with getting breakfast.. stale bread, coffee machine was broken, food was bland. Only good thing was the chia pudding and juice selection. Staff service was inadequate and makes you feel ignored. Room was clean but pretty sure the bathtub was not cleaned from previous usage as there was soap scum/dirt on the sides. And no body soap.

Cannot fault the staff however the amenities need overhaul. The rooms TV didn’t work was advised couldn’t be fixed until the following day. Went to use hairdryer to find out no power points on that side of room were working. Again advised cant be fixed straight away. Had to use TV as a mirror for blow drying hair! Then we continued to get calls after 10pm from reception checking if everything was alright despite being told it cannot be fixed. Really disappointing. On a positive to GM and receptionist Cheryl were outstanding in trying to assist and did remove some charges.

In the center of city and Chinatown. Lots of eateries. Very comfortable stay.

The staff are very caring. The hotel is clean and nice.

Prepaid S$575.33 for booking a room for 2nights from May 22-24. Front desk charged to my credit card again upon checkout for A$586.16 (S$543.59). He didnt realise the double charge until I brought to his attention. He apologised and reversed the charge, & assured me there wont be a credit card admin fee charged. However, when I received my credit card statement, it shows I was charged S$39.04 being FX & bank fee for the mistake the front desk staff made. I’ve been following up with Sheraton MEL since July 10 on this matter but no news after July 26 when I gave the bank information as requested by Mr Kajal Gaurav to process the refund. Till today Aug 21, I have yet to receive the refund. I have emailed several times to Sheraton but no one is replying. I am still waiting to hear from anyone copied in the email correspondence to provide an explanation and if I will still be receiving $39.04. Meanwhile, I’d still like to thank David, the housekeeping staff, who was extremely helpful during my stay.

The best view in town!

Staff was not sufficient on New Year day!

Great place to stay and really clean

The room was clean, check-in was smooth, staff were helpful.

都給的及格分，實事求是地講我對酒店的要求無非是無煙，不會讓我小孩聽到不可描述的聲音。不過有一點不明白也稍顯不便利的是第一天入住及入住前就知道我們兩個人，為什麼衹有一套牙刷之類的用品，如果是後面不給新的我也不計較，第一天衹能去前台要，另外因為在國外生活帶的國外國內兩個手機，國內的需要下面視頻分享的這個，在這裏也算提醒有需要的朋友，這個酒店沒有USB插頭，視頻裏這個是其他酒店借我的。提供的牛奶也不是按人頭每天給且沒有吸管因為是讓你弄咖啡用的，不過大堂洋人經理不錯給孩子拿了吸管。跟一個亞裔和印度房間整理員提了房間物品如牙刷兩人份忘到腦後了。不理解的是每次去接待處要耽誤時間，既然交足了房費每天該給什麼就給到位不行嗎？怎麼用是我們的事。一次性拖鞋衹要有兩雙即可雖然住了不止兩天，應該發放不止兩雙。就是為了方便洗澡穿一雙濕了就不要了另一雙乾著方便穿。索性定了一半時間的酒店，另一家由於人已經到了墨爾本就親自實地找了一家新的酒店主要為了有USB接口，你做廣告衹提供思路，不説自己找了哪裡了。之後就是去住首都堪培拉的酒店了。對了還要告訴各位有緣人一句這裏離吃飯購物中心不遠可步行，但是身處鬧市。大家根據自己情況決定。因為墨爾本餐館不少所以沒有選QUEST，因為不用自己做飯，當然絕對不推薦愛某贏，沒有時間給它做衞生，有的房東很絕，不給準備任何清潔用具以方便收了基本清潔費以為你回中國沒辦法了再敲詐你一筆，這主要是韓國房東。希望幫大家避坑。