SO/ Maldives

SO/ Maldives anmeldelser

SO/ Maldives

Emboodhoo Lagoon, Kaafu Atoll, Republic of, Malé, 20028, MaldivesVis hoteloplysninger
SO/ Maldives
SO/ MaldivesSO/ MaldivesSO/ Maldives
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Gæsteanmeldelser

4.7/5
Vidunderligt
59 anmeldelse
Bekræftede anmeldelser
Placering4.8
Faciliteter4.8
Service4.4
Renlighed4.9
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Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i sep. 2024
Par
7 anmeldelse
5.0/5
Enestående
Slået op den 14. okt. 2024
I checked Ctrip app for months to find a suitable resort for my honeymoon, and luckily I chose SO! It's our first time to visit Maldives, yet the resort staff made everything convenient for us. Before we started the journey, the staff contacted us through email to inform us of the transport details. We were picked up at Velana International Airport by the staff members of SO. The transfer by speedboat had amazing seaviews! We enjoyed the view. It only took 15min to get to the island. On the first night, we were welcomed with delicious dessert, fruits and champagne. Drinking champagne in the spacious water villa really reminded me of romantic movie scenes. We slept well with the peaceful sound of waves. The next morning, and every morning thereafter on the island, we tried different food at The Citronella Club. The waiters are patient and nice, bringing what we needed timely. Not only the private swimming pool in each room is clear, but also the public swimming pool is clean and cozy. I enjoyed swimming there every day, despite the rain. The only pity during our vacation is the bad weather. Being unaware of the local climate, we came in the rainy season. It almost rained every day! One day the wind got so strong and overwhelming that my newly bought drone fell to the ocean. I was so sad that I cried on the beach. Our butler Khim offered help and asked the security members to search for it. Although my device wasn't found, I appreciate your kind favor. That's the best hotel service I have ever had, after years of overseas travels! And on the last day of our journey, there was a storm all day. I told the butler that I was afraid we might feel dizzy if taking a boat in such a terrible weather. She comforted me and asked a staff member to give us seasick pills. The staff sent them immediately and told us how to use. They helped us to pick and deliver the luggages, so we had nothing to worry about. The seasick pills worked and we were comfortable throughout the trip. After taking the speedboat to the airport, a staff picked our luggages and accompanied us all the way to the check-in counter. I never imagined a hotel service could be so detailed! We don't bother checking out the schedule. We just need to relax and enjoy our day! We look forward to coming again when the weather is better. Thanks to SO/ Maldives, I had sweet memories here!
Oversæt
6/20
Svar fra overnatningssted: Dear beloved guest,Sunny greetings from SO/ Maldives - Island Couture!Thank you so much for sharing such a detailed, heartfelt review of your honeymoon experience at SO/ Maldives! We are thrilled that you chose us for such a special occasion and that we could make your first visit to the Maldives a memorable one, despite the unpredictable weather.We’re glad to hear everything went smoothly. We’re sorry to hear about your drone incident but are grateful that Khim and our team could offer assistance during such a moment. It’s also great to know that the team made your departure as comfortable as possible.Thank you again for your kind words about our staff and services. It means the world to us that you found our service to be the best after years of overseas travel!We can’t wait to welcome you back under sunnier skies for another memorable stay at SO/ Maldives.Best,SO/ Maldives Glam team
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jun. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 13. jul. 2024
Perfect!!! Butler Ahsan is best. He was so kind and nice. All the staff were kind and the facilities were excellent. I really want to go again next year on vacation. After checking out, I was touched by the kind handling of the airport movement, airport procedures, luggage movement, and farewell greetings.
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.We have noted your constructive feedback, which will allow us to fine-tune and increase our services at the resort. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Anonym bruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i maj 2024
Par
80 anmeldelse
5.0/5
Enestående
Slået op den 2. jul. 2024
Lovely new hotel! Very fashionable design and clean. I can see the stingray sometimes nearby my villa. Better to choose ocean room instead of lagoon as it faces male and it’s quiet bright at night
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.We have noted your constructive feedback, which will allow us to fine-tune and increase our services at the resort. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Arif Mohamed Alali
OCEAN WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jul. 2024
Familie
26 anmeldelse
4.2/5
Meget god
Slået op den 3. sep. 2024
The breakfast was good, service should be better which i main they were late I'm many things, the staff were welcoming us.
Oversæt
Svar fra overnatningssted: Dear Arif,Sunny Greetings from SO/Maldives - Island Couture! We appreciate your comments regarding your stay at the SO/ Maldives. Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast and felt welcomed by our staff. We apologize for any service delays and appreciate your understanding. Your comments are valuable to us, and we'll work on improving our service to ensure a smoother experience in the future. We hope to welcome you back soonBest, Oreste Traetto Resort Manager
Teo Wah
OCEAN WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i nov. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 12. dec. 2024
Great and memorable trip. Will definitely come back again!
Oversæt
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i dec. 2024
Par
9 anmeldelse
4.2/5
Meget god
Slået op den 4. feb. 2025
先説好的地方: 1. 整體環境很好,雖然植被和海洋生物有些少,但不影響玻璃海的美,不論天氣如何,都能看到不同層次的藍。 2. 設施很新,不論是房間還是公共區域,都很整潔乾淨,尤其餐廳,開放式廚房,用餐時也沒見到過一衹蒼蠅。 3. 可以免費快艇跳島去Saii,hardrock和crossroads,其他島上消費可以直接刷信用卡 拉垮的地方就是服務了,特別聲明下,這裏特指酒店配的管家,扣分都在管家身上(名字叫Ismail)。 原定2/2釣魚的活動,他説湊不齊人數可能要取消,結果當天臨近出行時間了也沒給我們反饋,於是我們自己去了Zone詢問那邊的負責人,才被告知2/2不會有釣魚活動了,2/3可以安排。這些訊息都是我們自己在問,請問要管家有什麼用呢?2/3出行前,在碼頭見到了管家,還跟我們調侃:no fish,no dinner”,我們自己釣上來的魚是可以付費請餐廳加工的。此處説明下,這個釣魚活動150美元/人,每加工一條魚25美元,價格我們都沒有問題,然後也非常幸運釣到了一條東星斑。結果要準備帶回酒店加工時,被告知當天的晚餐來不及做,衹能用於第二天的午餐或晚餐,可是第二天一早我們就要出發去機場了。這個訊息酒店在釣魚活動介紹里根本沒説,而作為管家,他從來沒有告訴過我們有這個規則,尤其是在他明知道我們第二天一早就要離開的前提下,為什麼連一句提醒也沒有?!甚至還在我們出行釣魚前跟我們調侃“釣不到魚晚餐就沒了“。 作為管家,難道不是應該知道這些規則麼?什麼事情都是我們反饋了,他去“checking” 然後告訴我們解決不了,甚至當我們離開的這天,還給我們發第二天的活動介紹,有沒有用心關心客人的行程? 當然酒店也有不錯的服務生,接送機的船員們都很專業熱心(送我們去酒店的船員看到海豚,還特地讓我們出去看),還有餐廳的一位捲髮服務生,很有 心,記得我老公前一天沒吃到麪,第二天特地讓廚房做了2碗送來,然後晚餐還給我們打了對摺。 希望酒店能夠明確一些活動的規則,對於管家這麼重要的服務人員需要加強培訓,也希望攜程平台反饋給酒店。
Oversæt
6/7
Svar fra overnatningssted: Dear Mr. Xu Yunkang & Ms. Zhang Leilei,Stylish greetings from SO/ Maldives – Island Couture!Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the breathtaking beauty of our glass sea, the pristine facilities, and the convenience of our complimentary island hopping service. It is also wonderful to know that our professional and enthusiastic airport team, along with our attentive restaurant staff, contributed positively to your experience.At the same time, we sincerely regret the confusion and inconvenience surrounding the fishing trip and subsequent cooking arrangements. We fully understand your disappointment when expectations were not met, and we deeply apologize for the frustration this caused. Despite our best efforts to accommodate your request, unforeseen logistical challenges prevented us from fulfilling it.Please rest assured that we are taking this matter very seriously. Immediate action is being taken with our Guest Experience Manager (GEM) to address the concerns regarding service attitude. We are reinforcing our training and refining our processes to ensure clearer communication and a more seamless experience for all our guests.Your trust is of utmost importance to us, and we truly appreciate the opportunity to improve. We hope to welcome you back in the future for a flawless and unforgettable stay.Best Regards,SO/ Maldives Glam Team
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jul. 2024
Solorejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 31. aug. 2024
不錯的一次
Oversæt
Svar fra overnatningssted: Dear guests,Sunny greetings from SO/ Maldives - Island Couture! We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comment with our team. Your appreciation will encourage our team, as it's a great recognition for all of us. Thank you again for sharing your experience, and we hope to see you soon at the SO/ Maldives. Best, Oreste Traetto Resort Manager
fionamama
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jul. 2024
Familie
7 anmeldelse
5.0/5
Enestående
Slået op den 1. okt. 2024
服務:一般般吧,感覺淡季人手不夠,不過公共泳池的那個小胖態度相當好,很專業 環境:新島植物和魚都不多,勝在設施新,離機場近 設施:新 住着很舒服 值得一提的是東西好吃,亞洲餐廳很出色,吃了幾天都不膩!
Oversæt
Svar fra overnatningssted: Dear fionamama,Sunny Greetings from SO/Maldives - Island Couture! We appreciate your comments regarding your stay at SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comment with our team. Your appreciation will encourage all of our team, as it's a great recognition for all of us. Thank you again for sharing your experience, and we hope to see you soon at SO/Maldives. Best, Oreste Traetto Resort Manager
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jun. 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 3. aug. 2024
아이들과 함께 몰디브 여행을 계획하며 한 달 동안 고민한 끝에 선택한 소몰디브에서 너무 편하게 잘 쉬고 왔습니다. 숙소는 깨끗하고 직원들은 매우 친절했으며, 음식도 매우 맛있었습니다. 수질도 훌륭했고, 숙소 앞을 지나가는 가오리와 거북이 덕분에 더욱 행복한 여행이 되었습니다. 정말 멋진 추억이 될것 같아요
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.We have noted your constructive feedback, which will allow us to fine-tune and increase our services at the resort. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i feb. 2024
Par
7 anmeldelse
5.0/5
Enestående
Slået op den 25. mar. 2024
除了太貴 其他都超級好 絕美海景
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i nov. 2023
Familie
6 anmeldelse
4.5/5
Fantastisk
Slået op den 21. dec. 2023
房間很新 ,服務很好,特別是接送機服務,酒店餐廳品種偏少也沒有商店,水上活動還是偏少。
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.We have noted your constructive feedback, which will allow us to fine-tune and increase our services at the resort. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jul. 2024
Familie
6 anmeldelse
5.0/5
Enestående
Slået op den 20. aug. 2024
風景很不錯,管家也很貼心
Oversæt
Svar fra overnatningssted: Dear guests,Sunny Greetings from SO/Maldives - Island Couture! We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comment with our team. Your appreciation will encourage all of our team, as it's a great recognition for all of us. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives. Best, Oreste Traetto Resort Manager
Max2003
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i maj 2024
Par
20 anmeldelse
5.0/5
Enestående
Slået op den 2. jul. 2024
人少清靜挺好的
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.We have noted your constructive feedback, which will allow us to fine-tune and increase our services at the resort. Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Gæstebruger
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i jan. 2024
Booket for andre
54 anmeldelse
5.0/5
Enestående
Slået op den 27. feb. 2024
客户説非常好
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager
Xiaobinggangan
LAGOON WATER POOL VILLA COLLECTION, 1 King Size Seng
Overnattede i dec. 2023
Solorejsende
90 anmeldelse
5.0/5
Enestående
Slået op den 21. jan. 2024
可以很不錯!
Oversæt
Svar fra overnatningssted: Greetings from SO/Maldives,We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback; I will share your comments with our team. Your appreciation will encourage all of our Host, as it's a great recognition for all of us.Thank you again for sharing your experience, and we hope to see you soon at the SO/Maldives.Sincerely,Traetto OresteResort Manager