Andaz Macau

I stayed at Andaz Macau for 3 nights from 16-19 Dec’24 and this is my second time staying in the same property within a year. Andaz Macau has never fails to amaze me and it gives me the assurance that the staff will always look after me. My room is spotless and comfortable! Wayne from Front Desk did the check-out for me in May 2024 and this time I bumped into him doing the check-in for me. As pleasant as always, my check-in process was smooth. And he also assigned a nice room for me. Thanks Wayne. I do notice that the Concierge counter that’s nearest to the lift landing area at Level 6 always gives people the wrong impression that that’s the check-in counter. That poor girl had to keep on directing the guests to reception counter when they approached her which I find it unnecessary. Not sure of something could be done to make her life easier lol!! Bellman are very helpful and one of them helped me getting a Radio Taxi to Flower City. That was around 11pm plus on 17 Dec…sorry that I forgot to ask for his name. I think he’s a Filipino and he gave me a “taxi card”. So thank you for your help. During my stay, Ivy, Yumi and Tania have been providing turn down service for me. Everytime I’ll receive a handwritten note with little gifts to pamper myself. And I also got a little soft toy from Tania! How sweet! Not to forget the Room Attendants - Apple and Icy whom tirelessly cleaned my room. Though I don’t get to see them, but I still make an effort to find out who cleaned my room so that I can thank them here and knowing that their efforts are being appreciated. I always believe working in Housekeeping is tough. But because of your hard work, I get to stay in a very comfortable room. I hope I didn’t miss out any names here. So thank you all. Last but not least… I WILL BE BACK!!!

The check in process was pretty smooth. While we rested at the Lounge, Xiao Yu(小鱼) approached us and offered assistance with umbrella, room arrangement and useful information. She was very friendly and proactive with warm smile which made us felt very welcoming. The room was comfortable and modern with high technology features. Upon entering the room after check in, a silver toothpaste cover and a hair from the previous guest were found by the corner of the bathroom door. Moreover, they were still on the floor at the exact location when we returned in the evening and turn down service was already executed. Room inspection was obviously not in attention to cleaning issues. Also felt not too convenient when going out every time that we had to take the shuttle bus. Overall was ok although there were still areas for improvements. 小鱼at the Lounge was definitely the best experience that we had during the entire stay.

Hotel rooms are very spacious and clean and staff are very friendly especially the housekeeping staff Mila who went the extra mile to provide us with more amenities to ensure our stay was comfortable. Will choose this hotel again should I return to Macau.