Norfolk Towers Paddington

It is the worst experience of my lifetime. I stayed at the hotel from Sept. 12 to Sept.14, 2024. I checked in at about 8:00pm on Sept. 12, 2024. After I checked in, I found my big suitcase was stolen. I reported this matter to the reception and he said he couldn't do anything. He asked me to wait for the manager to handle this. However, the manager is not available until 8:00am on Sept. 13, 2024 that is 12 hours later. When your manager came and told me that he had to ask the boss to review the CCTV. Couple hours later, your staff said they had watched the CCTV but found nothing. When I requested to see the CCTV together, your staff refused it. It is clear that it is violate the Subject Access Request of the Data Protection Act 2018. The staffs also delayed the investigation. My adivce is don't go there.

Perfect

地理位置很好，去帕丁頓車站很方便，附近也有不少漂亮的餐廳。酒店設施就比較簡單，提供的早餐也比較簡單。