Four Points Flex by Sheraton London Shoreditch East

Great location, near the station, with supermarket, coffee shops and bus connections nearby

I had an extremely disappointing stay at this hotel in Shoreditch. I had booked a family room with a double bed, a couch, and a city view, and I paid extra for it. However, upon arrival, the hotel downgraded my booking without any explanation and provided me with a smaller room that only had a double bed with not a city view, which was originally priced lower than what I paid. Despite raising the issue, the management refused to honor my original booking or adjust the price accordingly. To make things worse, basic services were completely lacking. No late-night water or coffee facilities, making it highly inconvenient for guests arriving late. Breakfast was another disaster – it was available for an unreasonably short time, and by the time we got there, most of the food was already gone. The lack of professionalism and poor customer service made this one of the worst hotel experiences I’ve had. I do not recommend staying here unless you want to be overcharged, misled, and receive terrible service. Avoid at all costs! I need a compensation for my bad experience as I paid extra for the room I booked.

On the first day check in, the bathroom drain was clogged, and I had to wait for maintenance to fix it. On the second day, after the room was cleaned, I noticed there was no refill of mineral water. When I asked, they informed me that water is only provided on the first day, and not on subsequent days, which need to pay extra. During checkout, I requested a one-hour extension and was told it would incur an extra charge, which I've never experienced at other hotels. In short, this hotel seems to charge for every little request.

Good value stay in this well-located capsule-style hotel. Right in the centre of Bethnal Green near the tube station, bus stop, museums, York Hall leisure centre, and various restaurants. Felt fairly safe for a lone female traveller. The compact Queen room was small, as expected, but well designed and did not feel too claustrophobic for one person. The bathroom was nicely decorated, clean and warm. Large TV with various apps (login required). Nespresso machine but no kettle or fridge. The room (on the third floor) looked straight out to the railway line and restaurants under the arches, but the soundproofing was excellent and the blackout blind seemed effective so I had a good night's sleep. Staff were helpful (providing me with a knife and fork to eat a takeaway, for example) but the self-check in/out was unnecessarily complicated, which meant the staff felt they had to be on hand to help guide you through it all the time anyway! Breakfast was included in my room rate but was a little disappointing - no decaffeinated coffee or herbal teabags, fairly limited hot food (bacon, scrambled eggs, beans and hash browns). However the pastries, cereals and so on looked good. Would stay again if a good price was available.

Pleasant enough for a last minute booking. Only issue was the noisy fan that kept creaking but it was too hot to turn it off.

Located in a great spot of London, right on the circle line means your close to everything. Staff was really friendly and the room was as described