DoubleTree by Hilton London Chelsea

I was first time visited ^ They provide two small bottles of water. It was convenient having a large market right next door. It is located in a quiet area, away from the city center

Such a lovely hotel with lovely staff. They made my son’s birthday and our trip really special. As it was school holidays there were activities for children and they made so much effort for my son

Very little as there were so many issues with the room When we approached the lift our checking in swipe cards didn’t operate the lift back to reception. New set Operated the lift @ the room unable to gain access even housekeeping said not working- back to reception. Given another room. The room had clearly not been serviced when we checked in The toilet had not been flushed by the last user, there were sweet wrappers on the floor there was a child’s step in the bathroom !!! There was also a crib in the corner !! There were crumbs on the floor. Clearly the bathroom was unclear and carpet not hoovered. During our two day stay we had 4 different sets of swipe cards to access the lift & room door. The seeet papers lay on the floor during our two day stay !!! We were give one complementary drink as a gesture !!!!! On the second day the swipe card still needed changed -so annoying

Lovely hotel Right were we needed to be, very lucky they let us check in earlier than advertised. Breakfast was nice and a free paper was an added bonus too. Room was fine standard and the shower worked very well too.

Clean hotel right near the station so easy to get into town. Good breakfast with lovely staff. Good service overall. The bed was rather small (a traditional double size). I wasn’t impressed with Hilton Honors though, they stated the room rate paid was ineligible for points. I’m not sure if that’s because I didn’t book direct? This should have been made clear when booking.

It was a great stay. Room is spacious and breakfast was quality. Recommend it.

Amazing staff and hotel, enjoyed a lot. I strongly recommend this hotel for the location.

Good hotel. Clean and friendly staff. The drawback is its closeness to the overground train NOT an underground station.

Fantastic holiday especially the staff.very helpful and met our needs at every level.real nice staff to be honest. The only thing I'd like to point out when at the bar they took a service charge for pouring 2 beers.i didn't realise this was appropriate as it wasn't the restaurant and we didn't order food.just 2 pints.so I don't feel the need they have to take a service charge because on the first night they didn't.but overall it was very nice room.