DoubleTree by Hilton London Chelsea

As with my previous stay, the front desk is efficient and helpful. One of the two lifts, however, has not been working for the last 3 days. This time we were put on 1st floor facing the front. Traffic noises can be disturbing. Their luggage storage/ retrieval is efficient. My previous stay at pricier hotels, eg Kimpton Fitzroy, Marriott County Hall, took much longer time to find stored luggage. The restaurant downstairs is convenient but frankly not very tasty.

Lovely hotel. Very clean and good for families. The staff are super friendly and helpful. They were really good with children on Halloween. The rooms are a good size for London.

The stay was fine although I was surprised to see declines in the level of maintenance of the property as compared with standard Hilton properties visited in the past, dirtier carpets in common areas and the seat in bathroom not stable. I had people from housekeeping knock at my door twice while the Do not disturb sign was on and from 8:30 am. As I was leaving someone came to me and asked which room I had vacated from and then while I didn’t say, he said Room x which was my room, apparently a maintenance worker. The whole night there was a ticking sound in the ceiling. While the property and reception staff when told about the above did do their best to apologise and offer me a drink while I waited for my cab, this was far from the level of service expected and intrusions which were not acceptable either.

Lovely hotel ,accessible location,friendly staff, nice and clean rooms. Close to shops and transportation. Good breakfast with variety of food.

Satisfied. The environment is great and I feel very comfortable staying here.

The hotel was very clean.. the staff was amazing very helpful and the location was good..