HF Fenix Garden

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.

Excellent location to metro, buses, and restaurants. The room is very clean and with lots of storage space. Staff are friendly and willing to help. They will arrange airport transfer for you if needed. We also enjoy their breakfast very much. I would highly recommend this hotel for those who will visit Lisbon.

I used this hotel as private trips. It’s so nice. I had a relaxing time.

We had a wonderful stay at this hotel. Location wise it is great! It’s situated in a very convenient location with buses and metro just a few minutes walk. The room is clean and quiet as well. We have nothing to complain about, highly recommend!

Cleaning staffs dont speak English and took the card in my room, they asked me to come downstairs to get it back (???)

房間不太大，但很乾凈、整潔，每天打掃衞生；前台友好。早點比較豐盛，總有一款適合你；酒店坐落地點近中心地帶，出行方便，100米內就有地鐵、汽車；對面就是花園，開滿紫羅蘭色的藍花楹樹排列在小路兩旁，使人感到清新、浪漫而鬆弛。