Iberostar Selection Lisboa

Worst hotel ever, check out at 11AM, rubbish room service, never again

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

around 10 min walk from metro, friendly staffs

Great location in the city center and next to the road where my taxi can drive me in front of the lobby. City view is nice and the room is clean enough.

Friendly staff that held our luggage when we arrived in the morning allowing us to tour the city while waiting for our room. We did check in a few hours early. They provided us with some good dinner recommendations that were quite lovely. The sauna and pool were also welcome, especially after walking for hours. Breakfast was solid but not over the top. The metro stop was about 600 meters (up hill) to the hotel. Overall we enjoyed our 3 day stay.

位置優越，但是房間小，床小，樓層低，其他還好