Hotel Yurupary Amazonas

I was very disappointed with the hotel service. We were in the town and looked for a hotel that we could enjoy after being on our jungle tour. We were shown a spacious room with a king sized bed and lots of space it was perfect. When we returned to the hotel we were given a terrible room on the third door curtain rod fell off when we tried to close the blinds, wifi connection did was poor, very limited space and open window with a bug flying in it. It was nothing like the original room we were shown. I would rate that room 1 out of 5. We asked to be moved one group was allowed to but my husband and I were told there were no other rooms. There was one person who spoke English but he wouldn’t help. I was very dissatisfied with the service. I decided to check online and various rooms were still available. I went back to the front desk and was ignored. Really disrespectful and poor service. We eventually got a room on the first floor. The pool was nice and so was the room. Everyone in are party was tired and just wanted to rest. I would not recommend this hotel the stress and the lack of service was not worth are time. This incident caused our group stress and wasted over an hour of our time. I did not like being lied to there was plenty of rooms available we were only staying one night. Unfortunately I do not have a picture of the 3rd floor room. It was less than 1/2 the size of the 1st floor room and the king size bed barely fit the room.

The room and pool are OK but the front staff were all terrible: unwelcoming, rude dismissive, arrogant. We NEVER felt welcome during our stay. If you want more than an OK room and pool, if you want to feel welcome and valued as a guest...then don't stay here.

La atención al cliente por parte de las recepcionistas en el hotel Yurupary es desagradable y agresiva, ante una contingencia no buscan solución y hacen sentir muy mal al visitante. Fuga de agua en el baño de la habitación. Sin conexión a Internet. El desayuno se debería ofrecer más temprano, toda vez que se cruza con las salida para las actividades. Buena ubicación.

Se disculpan en la agencia por la reserva, pero el cambio de acomodación doble con dos camas solicitada y reservada lo realizan sin informar ni consultar. Sólo ante mi reclamo reiterado atendieron de manera insuficiente. habitación sin aire y fugas en el baño y sin agua caliente Por otra parte sin internet. Cliente perdido hasta retroalimentación honesta. Buen servicio en el desayuno. Buena ubicación.