Yunqi Muyu Hotel (Kunming Changshui Airport Branch)

They cannot speak English.. so I couldn't book an airport transfer from airport to the hotel. But when I came back, they served the transfer.

Everything was good, except inside temperature, when we checked in, all windows were open, so it was too cold to sleep.

We reached 3 am in the morning, the bus driver waiting for us at departure entrance. Just sleep for 3 hours. The service not very good as the price is cheap, didn’t expect much. The room and bed is very comfortable. Very worth the price. If you reached Kunming early recommended to stay one night here. ⭐️⭐️⭐️⭐️⭐️

Good place to stay when coming off a late night flight or catching an early flight in the morning. Cabin was exceptionally clean unfortunately only “paper” towels available in the room. Airport pick up was a 45 min wait for us. Breakfast was good Chinese food.

Extremely bad experience with the hotel. For context: - I made a note for airport pick up service at 11.30pm which hotel confirmed. My next flight was scheduled at 7.10am - Hotel did not leave any WeChat contact details, nor email - I bought an eSIM for data roaming and do not have a China phone number. On the arrival date, hotel did not initiate to contact me to arrange for airport pick-up. No information was given and nobody was waiting at the arrival gate. I contacted Trip to assist with liaising with the hotel and Trip only managed to speak to the hotel after 2hours. I was given the hotel’s WeChat and asked to initiate the contact with hotel to arrange for pick-up. After many frustrating conversations, I only managed to check in at 2.10am which affected my rest as I needed to leave for the airport at 5am for my next flight. Most importantly, none of the staff apologised or showed any sign of empathy or remorse. In fact, the staff were defensive and said that guests are expected to initiate contact with the hotel for pick-up service. If that is the case, leave WeChat contact details/ email, or pick up the phone when Trip attempted to liaise on behalf of guest. China phone number does not fulfil the need of foreign guests. Less than 3hrs rest for the price paid and no attempt of service recovery. Asked for refund and was ignored (staff literally avoid eye contact). Too tired to argued further. And if my experience was not unique - one guest complained he wait 40 mins for the airport pick up and the other waited 1hr. Both are Chinese locals so I don’t think the issue is with the contact mode. It is just bad service. Do not recommend at all.

near to the airport and convenient for refresher either coming from late flight or having flight to go at midnight. they offer free pickup/dropoff too which is a great add when I need to go to the airport. theplace was clean and spacious.