Ceylonz Suites KLCC by Mana-Mana anmeldelser

Best location, room is spacious and have natural day light, also provides standard refrigerator, cooker and microwave oven , staying was comfortable. Host was good 👍👍

+: Great location, friendly stuff, that really tries to help, square breakfast -: rooms are quite new, but already worn-out, there is a great view, but windows are dirty, you can hardly see what’s outside, sheets and pillows with dirt and blood marks, stiffest bed, I’ve ever slept on, no bath curtain in shower, so everything gets wet after somebody goes to shower, toilet rim survived nuclear war, but needs to be buried and replaced - it is not possible to use toilet with it, sound isolation is poor, so you can watch series with your neighbors

My nine-day stay at Ceylonz Suites KLCC by Mana-Mana, booked through Trip.com starting July 17, 2025, was the worst travel experience I’ve ever had, primarily due to Mana-Mana’s abysmal service and deceptive practices. While Trip.com’s platform is convenient, their delayed response exacerbated the issue. I strongly advise travelers to avoid this property and approach bookings with caution. Mana-Mana’s failures were glaring. The room provided was not the Deluxe Triple Studio I booked; it was smaller, with a filthy bathroom that was either barely cleaned or not cleaned at all. Their customer service was a disgrace—calls were ignored, put on endless hold, or abruptly disconnected. Mana-Mana’s denial of providing the wrong room, even after I escalated to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDN), and their delay in approving a refund wasted four days of my vacation. Their unprofessionalism and apparent prioritization of other booking platforms (e.g., Travelocity) over Trip.com bookings is unacceptable and reeks of dishonesty. Just look at the pictures and know that is what Mana Mana will give wrongfully you as a Deluxe Triple Studio and it will not have the amenities or the size shown in the listing details on the website! Trip.com, while offering a solid booking platform, fell short in handling this issue efficiently. Their Room Guarantee policy promises a matching or better room, but it took four days of persistent follow-ups to acknowledge my complaint, as they relied on the unresponsive Mana-Mana to verify the issue. Their initial offer of Trip Coins was insufficient for the disruption caused. I had hoped for faster, more proactive service from Trip.com to resolve such a clear breach of their policy. Avoid Ceylonz Suites KLCC by Mana-Mana at all costs—its poor hygiene, non-existent service, and deceptive practices ruined my trip. Trip.com should improve partner oversight and response times to prevent such experiences. Check reviews on other platforms before booking and consider direct bookings to avoid similar nightmares!

The location is stellar. Overall I would suggest this hotel and stay there again. Excellent views! Minor issues are that there are only 4 lifts for a 40 floor building which is enough for a residential building but not for a hotel. Be prepared to wait on the lift. Also the restaurant on the 37 floor is terrible, avoid it! All in all, enjoyed my stay in KL and this hotel.

The room was clean but had some wear and tear.There is no fan for when guests cook light meals.The view is beautiful and overall the staff quite helpful.

The Hotel is in a very good location, walking distance from bukit ceylon to pudu and bukit bintang. Service was all friendly and competent. I will stay there again in the future.

Perfect place to stay in KL

the place have an amazing view. The room are very cozy. You can also enjoy the city view from the infinity pool. I really wanna go back to this hotel. And also very affordable price.

I will recommend my friends and relatives to this hotel to stay for a holiday vacation. Thank you.

Overall is good, the service of the staff is excellent and helpful. Drawback: There is some problems with the socket, need time to wait for the lift.

Very good,staffs are friendly,pool free and pool view was amazing,easy to access, very clean and all service is excellent

I wanted to go to Kuala Lumpur for my 4-day short break. Trip.com had the best price. Even though everything was ready, on the day of the flight, due to an overbooking, I and 7-8 other passengers couldn't board the boarding gate, even though I had my boarding pass and luggage tag in hand. This was unplanned. Despite being a force majeure event, I paid for 4 nights at a hotel I hadn't visited, seen, or stayed at. The Trip.com staff were very understanding of the situation because I submitted my proof of stay and worked very hard to cancel, refund, and rebook. However, despite contacting the hotel several times, they refused to accept any changes or alternatives. Ultimately, Trip.com allocated 100 USD in free Trip Coins to use for another stay. They couldn't do anything more. They lost me time, money, and morale. The hotel won. Therefore, my hotel rating is 0 due to their "inconsiderate,insensitive,selfish" approach..

We booked this apartment for our client. They had a very good experience staying in Ceylonz by Mana Mana.

Very convenient 10min walk to changkat, 15 mins walk to bukit bintang, none stop conveniences stores.. Rather clean, but missing small towels! The swimimg pool view is a must visit if ur in the building!