Pan Pacific Serviced Suites Kuala Lumpur

Almost a perfect stay, with some room for improvement. First, the positives - the hotel is very well located in the heart of the bukit bintang, a short walk from the Bukit Bintang Monorail and MRT stations, and all the usual malls and eateries. The lobby is nice, and it feels spacious (though less so than the neighbouring Parkroyal). The room is also very spacious and well equipped, even with a washer and dryer (no washing powder or detergent provided, so BYO). In terms of cleanliness, I found 2 long strands of hair (not mine) on the room floor when I just entered. I find this a little tough to forgive since they clearly had ample time to clean. I arrived 2 hours before check in time and was told room isn't ready, and the room was only provides at 3pm (their standard check in time) - I can only assume that this means housekeeping would be done thoroughly but this doesn't appear to be the case. The other parts of the room, including the bathroom, were clean. The only other dim spot is the breakfast - a little disappointing considering the price point and number of stars. The only proteins offered were streaky beef (beef 'bacon') and hardboiled eggs. I saw some people served omelettes and I don't know if there is a separate charge for that, but in any case this option was not offered to me nor was I asked. The view from the breakfast place was at least nice. Overall, I recommend this place if you manage to snag a bargain. Otherwise, your money is probably best spent on the other amazing hotels in the bukit bintang area.

On a recent birthday staycation, I stayed at the Pan Pacific Service Suites Kuala Lumpur, and it was an incredible experience. The staff's friendly and considerate treatment made us feel very special from the time we arrived. They went above and above to make sure everything was ideal, even surprising us with considerate birthday decorations that added even more special touches to our stay. The apartment had all the conveniences of home plus a dash of luxury; it was roomy, exquisitely decorated, and immaculate. Overall, the hospitality was outstanding and the experience was amazing. I highly recommend Pan Pacific Service Suites Kuala Lumpur to anyone seeking a sumptuous and restful getaway.

Wonderful hotel and super friendly concierge staffs, hotel was strategically located in the centre of Bukit Bintang - just 5mins from Lot 10 shopping mall and food centres, 12mins walk to Pavilion shopping mall where lots of restaurants around a walking distance. The hotel was super clean, branded toiletries and bath products, and a comfortable bed too.

Hotel is new and clean. Reception is small. Parking space is quite narrow. Close to shopping centre and walkable to BTS and Bukit Bintang. It was my daughter’s birthday and they decorated the room with balloons, cake and a very thoughtful hand-written card. I would love to stay here again the next time we’re in KL. Absolutely recommended.

IT HAS ALWAYS BEEN THE HOTEL OF MY CHOICE. Service is tiptop! Staffs are very friendly and helpful. Location is just perfect for shopping ,eating  so near to mrt station. PAVILION is just 10mins walk away.  I will always stay here with my family for the perfect room combination of 2 bedroom and 1 bedroom adjoining rooms.

Our 3rd time staying in Pan Pacific SS KL. It’s our first choice whenever we visit KL. Location is great. Service is great. Breakfast is great. Gym is sufficient and available to use 24/7❤️ Room is huge and cosy, aircon is cold, bed is super comfy🙂 generally clean! Recommended for couples and small family:)