The Fenwick Hotel

Attended party night at the Fenwick. 1. Food was terrible. Lukewarm soup, overcooked burnt beef very fatty, veg mostly inedible..too hard even to get fork into. Turkey? is that what it was. 2. Staff miserable and not enough on bar. 3. Thank goodness for the photo booth..that was the best entertainment. 4. About half of guests left after meal so atmosphere wasn't great. Will definitely not be back and don't recommend.

Attended a meeting at this hotel. The experience was amazing and I have to mention the following members of staff who were so friendly and attentive during our visit. They are Aileen, Fiona, Adam, Will, Colin and Dan. They are great ambassadors for the company. Food was excellent and the menu caters for all tastes. Will be back for sure.

Lovely staff. Great food. Some nice decor. But it kind of looks like they've done half of a refurbishment at some point. Doors, carpets, windows and some of the furniture in the rooms looks like it came from the 70s. We had a family room. Cracked bath panel. Mould round the window.

My son has a farm close by and I normally stay at the Kilmarnock Travel lodge but recently they have had some price hikes that prompted me to look elsewhere. My room number 23 was the smallest I have ever experienced, it would have been almost impossible for an adult couple to have shared the room in comfort. My first evening I had a confidential technical report to prepare for which I needed privacy, this I did in my room sat on the bed with my laptop. There was no room for a chair or any surface space for my lap top. The next evening I showered in what is the smallest cubicle imaginable with hardly enough water to wash my hair, again I had to finish my report on the bed. Breakfast buffet was adequate but only cold plates were available which resulted in eating cold food after about 5 minutes. Certainly not visiting again, I’ll stick with Travel Lodge.

Lovely comfortable bed, furniture and size of the room. Something to consider as the hotel is right next to busy M77, if you are unfortunate to be allocated a room next to the motorway, purchase ear plugs. Dinner service a little slow, we were a coach party. Great food, lovely staff.

Was really disappointed with this hotel booked a room for monday 16 july for a ground floor room as my partner has health issue They phoned me on sat to tell that they could not give me a ground floor room but offered us the first floor which i was not going to except as my partner is not good at climbing stairs but we decided to take it if he could manage the stairs after we got up to first floor we had a short walk to our room where we had to climb 3 more steps into our room we had the worst sleep ever it was to warm and a really small room with anybody with health issues not good next issue was the bar they ran out of pina colada so we could only have one service was terrible breakfast was not up to much and also our room the head board was falling of the wall reported this to reception she said she would let her manager know and she would phone me back im still waiting i will not go back there and stay in room 21 give it i wide berth really disappointed in service they just dont seem to care i thought it was going to be busy with the golf in troon it was not so why give us a sh xx roon and bad service