The Fenwick Hotel

Visited for dinner with my partner at end of December. It’s been years since I’ve been in here. Overall it was ok, but some small changes could make it great. There is a distinct lack of atmosphere at dinner. Supermarket lighting and a vast dining area make it feel clinical and quite unpleasant. Some partitions and moody lighting would instantly improve it. Staff were attentive but it was empty anyway. Food was ok, goat cheese tart starter was dry and bland. The mains were decent pub grub, tasty, homely and good value. This doesn’t market itself as a pub though, it’s giving boutique hotel but the grub just isn’t up to standard and the options were limited. Overall for two people it wasn’t expensive but not what we were hoping for. Can’t comment on the rooms but I wouldn’t rush back for food alone unfortunately. I imagine they make their money through rooms. The restaurant could be amazing but it seems forgotten.

A truly awful experience I had booked for Chistmas eve (my wife's birthday) we chose meals from the set Christmas menu. After waiting almost an hour and a complaint about the delay we were told it was on its way 15 mins later the mains turned up. I'd Iike to say it was worth the wait but it certainly was not. The food was poor and not to be recommended. We were running short of time so cancelled the puddings 2 mins later they turned up anyway. The service was especially poor but I suppose that's what you get with young poorly trained staff. The Fenick hotel used to be good for meals and a night out but sadly is now a place to be avoided at all costs

Attended a meeting at this hotel. The experience was amazing and I have to mention the following members of staff who were so friendly and attentive during our visit. They are Aileen, Fiona, Adam, Will, Colin and Dan. They are great ambassadors for the company. Food was excellent and the menu caters for all tastes. Will be back for sure.

Great experience. Got a great deal for DB&B. Really warm welcome from reception staff and bar/restaurant staff. Food was all freshly prepared and very tasty. Had dinner and breakfast and was very impressed. Staff are very happy, efficient and caring. Room very well maintained, with everything you could need. Would certainly recommend this hotel to anyone. Conveniently situated just off the A77 and around half an hour from Glasgow. Will definitely be back for another visit.

My son has a farm close by and I normally stay at the Kilmarnock Travel lodge but recently they have had some price hikes that prompted me to look elsewhere. My room number 23 was the smallest I have ever experienced, it would have been almost impossible for an adult couple to have shared the room in comfort. My first evening I had a confidential technical report to prepare for which I needed privacy, this I did in my room sat on the bed with my laptop. There was no room for a chair or any surface space for my lap top. The next evening I showered in what is the smallest cubicle imaginable with hardly enough water to wash my hair, again I had to finish my report on the bed. Breakfast buffet was adequate but only cold plates were available which resulted in eating cold food after about 5 minutes. Certainly not visiting again, I’ll stick with Travel Lodge.

Found ourselves in Fenwick and thought we could try the Hotel for Lunch. What an absolute disaster!!!!!. Restaurant NOT busy at all so got seated quickly asked what we would like to drink, waited for 28minutes NOTHING. We watched as the waitress, stood did nothing, sighed, did nothing for all that time, I’m surprised that this place is still open, Laziest staff I’ve seen in a long time. WE LEFT. Probably didn’t even notice we had gone.