Villa Kololo

i've stayed at this hotel multiple times and I have mixed feelings about the place these days. On the positive side - the place has a small boutique feel to it and the rooms, while not huge, are comfortable with an eclectic 'colonial' style decor and vibe. The showers are consistently outstanding - important if you are coming in from a more rural place and want a great relaxing, hot shower! The wifi was great on one of my visits - and I could do work calls - but not so good another (maybe just a sign of the telecomm times), so may be worth checking if you really need to do an important internet-based call while here. The lunch/dinner restaurant is excellent - also consistently so. Restaurant staff, cleaning staff, garden staff - could not be nicer or more welcoming - they are giving such great service. Removing the 5th star from my review is that the front desk folks- seems to be a family..? maybe the owners? - could not be more unwelcoming and unfriendly. Not a single welcome was offered, not a single thanks for your business, not a question on whether the stay is ok, can we help - nothing while checking in or checking out. Its like being a guest there is a disturbance to their day. I don't understand this because the 'floor staff' are so nice and its so inconsistent with every other experience I've had in Uganda - weird. The rooms are on the dark side - but they are quiet so that can be a bonus. Breakfast is not a good meal - there must be a totally different kitchen staff as I found multiple times breakfast is bad! Overall its a very good alternative to big chain hotels in town but front desk staff give bad vibes.

The moment you waltz into the villa restaurant section ....wow the customer care is really top notch I love it ....the villa makes you feel like you are in medieval Italy with so much Aromas dashing in the air.lovely glass roof top ....having dinner as you gaze at the stars it's really beautiful and customercare is good and the food is really great. Keep it very high up

I had most of my meals at this place, so on point as all orders are well taken, nice nice charcoal pizza. Just a little limitation on photography but all ok, generally food quality & presentation is superb. Easily located within Kampala.....