Courtyard Hotel Rosebank

Need some ventilation in the suite bedroom but overall good location and restaurant.

Excellent small low rise hotel. Staff are friendly and honest. My lost bank card was returned with no attempt at use. The rooms are well equipped and pleasant. The lounge and restaurant are comfortable and food is excellent. Food does take a very long time to arrive however. Rosie the tortoise wanders around and sets a peaceful tone. Rosebank Mall and many good 'Zone' restaurants are a short walk across the road.

Much as it considered a business stay hotel I rate CY Rosebank highly as a holiday stay hotel as it scores 100% in all 3 areas I look at when considering a place to stay ie a) customer service ; this is excellent especially the team at the reception right from booking, during your stay and to check out ; very friendly and always going the extra mile ; b) food ; a good variety on the breakfast menu c) infrastructure ; rooms well laid out and aptly furnished (not too much clutter) ; private yet public spaces ; my favourite is the lounge,

Super friendly, attentive staff going the extra mile. I was sick when we arrived and they offered ginger and lemon at bedtime and brought a heater while we dined. Absolutely scrumptious meals every time. We will definitely stay here again and can highly recommend it for great central location and superbly priced.

The service is non existant. No one answerred the "preferred" whatsapp messages or calls for 2 hours and there is no other way to contact reception as there are no phones in the room. The only place the aircon cools is 30 cm RIGHT in front of it and then it only works for 5 mins and swich off for 15. Then there is the mini fridge from 1950 that is producing so much heat you can cook your breakfast on it. One look inside the fridge, you can see the ice has completely coverred the freezer compartment, it clearly is not maintained. After finally getting hold of reception, the security guard was called to inspect the aircon. Could not get it working any better either. The room is uncomfortably hot in this hot weather. The espresso machine has not been cleaned in years and i am sure one will get violently ill if you had to use it. I was offerred another room upstairs, as it was safer??? to open the windows and get natural air in the room as the aircon is still as weak in all the rooms apparently. I would not recomend Courtyard Rosebank to ANY person under any circumstances as it is uncomfortable, ill equipped, no maintenance staff and no working aircons(which ironically was the reason i booked this hotel as the other suites in the area had no aircon). Maybe City Lodge Group should renovate this aging hotel and get proper working equipment and give their guests some value equal to the room rate they charge.

Highly recommended! Would stay here again. Very secure self-catering apartments with great facilities, well situated with easy access to the Gautrain and Mall. Excellent food and friendly staff that go the extra mile to help their guests.