Intercontinental Resort Jiuzhai Paradise

Intercontinental Resort Jiuzhai Paradise anmeldelser

Intercontinental Resort Jiuzhai Paradise

Ganhai Town, Zhangzha Town, Jiuzhaigou, Sichuan, 623402, ChinaVis hoteloplysninger
Intercontinental Resort Jiuzhai Paradise
Intercontinental Resort Jiuzhai ParadiseIntercontinental Resort Jiuzhai ParadiseIntercontinental Resort Jiuzhai Paradise
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4.5/5
Good
1453 anmeldelse
Bekræftede anmeldelser
Placering4.6
Faciliteter4.4
Service4.3
Renlighed4.6
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Penbree
Deluxe-værelse med queensize-seng
Overnattede i jul. 2024
Familie
18 anmeldelse
4.7/5
Vidunderligt
Slået op den 15. sep. 2024
It’s a beautiful hotel with a very big compound, right in the middle of nature, you can see the forest and mountains outside. Rooms are good sized and very clean. There is however not much around the hotel vicinity.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do appreciate for your outstanding stay experience, and our service team will continue to delivery the high quality and outstanding service which InterContinental Brand should deliverly. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Shaohua
Deluxe-værelse
Overnattede i nov. 2024
Par
3 anmeldelse
4.0/5
Meget god
Slået op den 1. jan. 2025
Pros: Luxury renovations, good window views. Quiet. Cons: 1) This place is a bit far from the Jiuzhai resort. But it's not so hard to hire a car. 2) There's only one restaurant for dinners which mainly give Sichuan food. I'm OK with the cuisine, though sometimes I find it's a bit oily. But the dishes are really pricey. In general I'm happy with my stay. But I would try a different hotel during my next visit.
Oversæt
Ethan
Deluxe-værelse med queensize-seng
Overnattede i okt. 2024
Solorejsende
10 anmeldelse
2.2/5
Slået op den 4. nov. 2024
This hotel is very far from Jiuzhaigou National park (at least 45-60 minutes, depending on traffic) and there is NO shuttle or other transportation offered by the hotel. In fact, it's almost impossible to get a ride share DiDi to this location either, and drivers aren't too excited to come all the way to get you in the middle of nowhere, so nobody accepts the fare. The hotel itself has VERY limited facilities. There is no bar or lounge, there is no gym or fitness center, and basically there is very little to do while you're here other than the spa which I didn't go to. There is absolutely nothing around the hotel and the staff can't speak English. I'm very surprised this hotel is allowed to carry the Intercontinental brand name. I think the building and grounds are beautiful, and I can tell was probably e a wonderful hotel back in the day, but the current management of the hotel is clearly milking it for profits without doing any investment in staff, facilities, or guest services.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do apology for your stay experience was not matched your expectation, hotel located in the middle of nature with around forest and mountains outside, only 20-25 minutes from hotel to Jiuzhai National Park, we provide hotel limousine to in house guests and also concierge provide taxi service. hotel spreading over 150,000m² floor space are conference, dining, entertainment, vacation, leisure, health preserving, shopping and accommodation functions, incorporating a wide range of spacious deluxe rooms, executive floor, a myriad of unique restaurants and bars, a museum inspired by ancient Qiang villages, a 1,680m² spa center and comprehensive conference facilities, I do apology for you didn't explore our unique environment and hope will see you soon in next time, you could join us to discover around and get some more fun and joy. General Manager Peter Zhang
Kangrui
1 King Size Seng Premium Lounge Adgang
Overnattede i sep. 2024
Par
9 anmeldelse
2.5/5
Slået op den 29. okt. 2024
Honestly, Intercontinental has not lived up to the 5-star rating. There are way too many guests (from too many tour groups) with not enough staff. The experience is little to none. The facilities are as basic of a five star as one can expect. Further, this is not the only intercontinental hotel with this issue. Intercontinental should just rebrand itself to a premium 4-star if it can’t meet the expectations of a 5-star nowadays. Oh not to mention that the block we stayed in had a blackout.. which the staff only realise after we called them.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do apology for your stay experience was not matched your expectation, and we will conduct some more training for hotel junior associates to ensure the outstanding service which InterContinental Brand should deliverly. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Gæstebruger
2 enkeltsenge med Premium Lounge-adgang
Overnattede i jul. 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 23. aug. 2024
The hotel is in a scenic and quiet location. Rooms are clean. Services are great. Employees are very friendly and helpful. Special thanks to Yolanda at the front desk who has been helping us through out our entire trips in Jiuzhai including everything we needed in our room and booking for our activities. Thank you.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do appreciate for your highly praise for your stay experience, and our team will consistently to provide the high efficiency and warm service to every customer which InterContinental Brand should deliverly. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i nov. 2024
Rejs med venner
5 anmeldelse
2.5/5
Slået op den 16. dec. 2024
This hotel is good for a quiet stay. Not much food facilities.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do apology for your stay experience was not matched your expectation, and we will conduct some more training for hotel junior associates to ensure the outstanding service which InterContinental Brand should deliverly. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i jun. 2024
Rejs med venner
4 anmeldelse
3.2/5
Slået op den 11. jul. 2024
Hotel provides a hot bath in next bldg which is made up of several pools of different temperature. Ideal for winding down after a mountainous day. Restaurant options are limited, location is a little secluded compared to Hilton. Toilet flushes problematic need to improve. However stay is peaceful, room is spacious with a little balcony for laundry. Overall stay is acceptable and good for the price paid.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Yen Seng
Privilege-værelse med queensize-seng
Overnattede i maj 2024
Rejs med venner
5 anmeldelse
5.0/5
Enestående
Slået op den 25. jun. 2024
Greenery environment, unique interior, offering hot pot and other si chuan dishes makes it convenient for a day of resting.
Oversæt
Svar fra overnatningssted: Dear guest, Thanks for taking the time to share your thoughts about our hotel. We're glad to hear you enjoyed your stay. Looking forward to welcoming you back again.
陈好心
Deluxe-værelse med queensize-seng
Overnattede i jun. 2024
Par
4 anmeldelse
1.7/5
Slået op den 3. jul. 2024
Very bad service not professional, no one can't speak english.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for you chose to stay with InterContinental Resort Jiuzhai Paradise and take your time to leave the online comment with us. On behalf of hotel managment I do apology for your stay experience was not matched your expectation, and we will conduct some more training for hotel junior associates to ensure the outstanding service which InterContinental Brand should deliverly. Stay at the InterContinental Resort Jiuzhai Paradise, explore the wonders of western Sichuan and revel in the immaculate fusion of luxe and ease. A paradise from the fairy tales, a wonderland in the human realm. Wish to have you with us very soon for better experience. General Manager Peter Zhang
Areyan
Premier-værelse
Overnattede i nov. 2024
Familie
5 anmeldelse
5.0/5
Enestående
Slået op den 19. dec. 2024
Excellent
Oversæt
Svar fra overnatningssted: 尊貴的賓客，感謝您下榻九寨天堂洲際大飯店作為您的出行之選，我們很高興您在此收穫了一次滿意舒適的住店體驗。悉心所隨，我們始終秉承洲際酒店集團真正的待客之道，從每一個賓客入住細節開始，帶來專業的品質服務，為賓客打造引人入住的驚喜體驗。酒店早餐品種多樣，除了豐富的中西式早餐外，更有當地特色早餐風味，為賓客帶來不一樣的美食體驗；正餐時間，由洲際行家主廚精心烹製地道川味兒美食，用令人垂涎的特色菜餚賦予賓客九寨溝之行明媚風采，讓您不出酒店便能感受到高原的人文意趣和地道味蕾享受，很高興能得到您的喜愛，同時也很感謝您的意見反饋，我們已在第一時間轉達給了相關部門，助力酒店未來進一步的提高，並由衷的希望能夠再次迎接您的到來！ 祝您生活愉快, 扎西德勒! 酒店總經理 張向前
Gæstebruger
Deluxe-værelse
Overnattede i jun. 2022
Par
2 anmeldelse
2.7/5
Slået op den 11. jul. 2022
Didn’t really feel like a five star experience. The lobby was hot and loud. No tea pot in the room. Cigarette ash all over the hotel & the room. Bed was nice. The spa isn’t a spa it’s a series of lukewarm swimming pools full of children. The food was good. Ground staff were friendly and accommodating. The squirrels & chipmunks deserve better!
Oversæt
Svar fra overnatningssted: Dear Guests, Firstly appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments on guestroom bed, hotel food and staff attitude, Also, sorry for the unhappy experience of too many children in the hot water pool disturbing you and also too many arrival guests affecting your checking experience, will reinforece training toward our staffs to better control the site condition especially the noise , as you can see we just completed moving peacock into more comfortable area, will do the same thing to squirrels and chimunks soon, Appreciated for your comments again and looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Gæstebruger
Deluxe-værelse
Overnattede i nov. 2021
Rejs med venner
6 anmeldelse
4.7/5
Vidunderligt
Slået op den 31. jan. 2022
Great hotel , large clean and very nice room. Good breakfast and also a large hot spring. Dinner with some performances and super hospitable staff.
Oversæt
Svar fra overnatningssted: Dear Ctrip Guests, appreciated for staying with InterContinental Resort Jiuzhai Paradise, also thank you very much for your positive comments. Especially addressing on guestroom cleanliness, breakfast, dinner, hot spring pool and performance, looking forwards seeing you again in lovely Jiuzhai. General Manager Joseph Lou
Anonym bruger
Deluxe-værelse med 2 senge
Overnattede i nov. 2024
Familie
11 anmeldelse
4.2/5
Meget god
Slået op den 1. jan. 2025
九寨天堂州際酒店是朋友介紹的，當初訂房就是因為州際這個品牌，就算評論不算太好還是訂了。這次的旅程酒店是絕對有驚喜的，房間想不到真的有州際的水準，房間/床褥/衛生間也很有水準，還有一個不知道開不開到的假暖爐在房間內給我玩玩，早餐也很不錯，我是覺得非常超值的，而且還有室內溫泉有這附送的服務，去了一天九寨溝回來真的浸浸溫泉疲勞盡銷呢。 缺點就是位置真的有點偏僻，我是包車過來所以還好，但進來了就不方便出九寨市區吃飯，酒店內基本上只有一間餐廳到9:30pm 收爐，各位注意一下。其他我是覺得都很好！
Oversæt
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i nov. 2024
Rejs med venner
15 anmeldelse
4.8/5
Vidunderligt
Slået op den 16. dec. 2024
酒店風格很獨特 像雪山包圍中間的是一個温室 玻璃頂裏面又有花園和藏羌風格的建築 比較獨立 遠離其他建築 酒店有温泉 通向公路的入口旁邊就是一個很大的海子 吃飯選擇不多 開車來的話可以去周圍半小時車程的地方吃飯 離九寨溝景區也就半小時車程
Oversæt
Svar fra overnatningssted: 尊貴的賓客，感謝您下榻九寨天堂洲際大飯店並抽出空貴的時間與我們反饋您的入住體驗。看到您的評論，我們十分欣喜並深感榮幸，感謝您在到訪九寨溝時選擇了我們。酒店坐落於世界文化遺產九寨溝縣漳扎鎮，高居愛情海風景區山巒之上，背靠羣山，坐擁萬畝原始森林，如鑽石般閃耀奢華極致光彩。置身其中，更顯世外桃源般的寧靜與私密。寄情山水，返璞歸真，沉浸式領略自然與人文的絕妙精髓。願您在繁忙的城市生活中時時回顧九寨溝的絕美美景並把酒店的熱情服務分享給您的朋友和家人，並由衷的希望能夠再次迎接您的到來！ 祝您生活愉快, 扎西德勒! 酒店總經理 張向前
Gæstebruger
Deluxe-værelse
Overnattede i nov. 2024
Familie
16 anmeldelse
4.5/5
Fantastisk
Slået op den 11. dec. 2024
酒店的整體住宿體驗還算不錯，房間設施齊備，佈置温馨舒適，住得很安心。前台工作人員非常熱情，隨時提供幫助，讓我們感受到良好的服務。不過處理房間問題的師傅就有點不是很客氣。酒店位置稍偏僻，周邊沒有餐廳和商店，吃飯和購物衹能選擇酒店內的服務，否則需要搭車大約20分鐘才能到達最近的商圈。入住期間，我們其中一間房的廁所出現了堵塞問題，臨時衹能去樓下使用，這點稍有不便。但酒店員工的積極態度讓整體體驗依舊愉快，適合喜歡安靜環境的旅客。
Oversæt
Svar fra overnatningssted: 尊敬的賓客，感謝您下榻九寨天堂洲際大飯店並抽出空貴的時間與我們反饋您的入住體驗。得知您在入住期間未能獲享期望的體驗，我們深表遺憾和歉意，酒店管理層非常重視，針對您反饋的一系列服務問題，歡迎您隨時致電酒店值班經理，我們十分願意聆聽相關細節。同時，我們也會加強檢查和員工培訓，確保此類情況不再發生。我們非常能夠理解您和家人的感受，在酒店服務中的失誤，請您諒解，對此造成的打擾和不便，我們也再次向您和家人致以誠摯的歉意。您反饋的每一項意見都對我們非常重要，幫助酒店不斷提升與進步。賓客服務團隊將持續監管、增強員工培訓力度、鞏固服務標準和流程，秉承洲際酒店集團“真正的待客之道”，從每一個賓客入住細節開始，帶來專業、有温度的品質服務，為賓客打造難忘的驚喜體驗。再次感謝您對酒店的體驗反饋與建議，期待您未來造訪九寨溝時，能夠繼續支持和選擇九寨天堂洲際大飯店。祝您生活愉快，扎西德勒!酒店總經理 張向前