Lake Songhua Seibu Prince Hotel

Lake Songhua Seibu Prince Hotel anmeldelser

Lake Songhua Seibu Prince Hotel

No. 888 Qingshan Main Street, Fengman District, Jilin, 132013, ChinaVis hoteloplysninger
Lake Songhua Seibu Prince Hotel
Lake Songhua Seibu Prince HotelLake Songhua Seibu Prince HotelLake Songhua Seibu Prince Hotel
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Gæsteanmeldelser

4.6/5
Enestående
1623 anmeldelse
Bekræftede anmeldelser
Placering4.7
Faciliteter4.6
Service4.5
Renlighed4.6
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Alle anmeldelser(1623)
Positive anmeldelser(1584)
Anmeldelser med billeder/video(668)
Fantastisk udsigt(181)
Venligt personale i receptionen(136)
Lækker morgenmad(128)
Fremragende til børn(121)
Fantastisk swimmingpool(28)
Har faciliteter til børn(23)
Negative anmeldelser(39)
Gæstebruger
Superior-værelse - Haveudsigt (Dobbeltseng)
Overnattede i okt. 2024
Par
14 anmeldelse
5.0/5
Enestående
Slået op den 5. dec. 2024
Ski in ski out Good service and high quality of food and everything
Oversæt
Svar fra overnatningssted: Thank you for your affirmation of the overall service of Songhua Lake Seibu Prince Hotel, your recognition is our greatest encouragement, we will continue to improve the quality of service, look forward to your next visit, I wish you and your family and friends a happy life
Gæstebruger
Superior-værelse - Haveudsigt (Dobbeltseng)
Overnattede i jan. 2025
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 16. feb. 2025
One word: Amazing! The staff was friendly and helpful, The front desk staff is very efficient in checking in,especially 石雨婷,李佩航,邱思羽making me feel welcome from the moment I arrived. They were quick to answer any questions I had and were always willing to go the extra mile to ensure mystaywasenjoyable. I appreciated the ir professionalism and willingness to assist me with anything I needed. The room was cozy and comfortable, with a nice view of the city. I appreciated the attention to detail in the decor, which gave the room a warm and inviting feel. The bed was soft and plush, and I had a great night's sleep. The bathroom was clean and well-stocked with toiletries. Overall, I was impressed with the room and felt right at home.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Warmest greetings from Songhuaseibu Prince Hotel! We are absolutely thrilled to receive your glowing review and to know that your stay with us was nothing short of "Amazing!" It brings us immense joy to hear that our staff, especially 石雨婷、李佩航、邱思羽, made you feel welcomed and well taken care of from the moment you arrived. Your kind words about their friendliness, efficiency, and willingness to go the extra mile have been shared with the entire team, and they are truly grateful for your recognition. We are also delighted that you found your room cozy, comfortable, and thoughtfully decorated, with a view that added to your experience. Knowing that you had a great night's sleep and felt right at home is the highest compliment we could receive. Thank you for choosing Xiwu Prince Hotel, and for taking the time to share your wonderful experience. We look forward to welcoming you back soon for another memorable stay!
Christian Siegfried
Havudsigt Deluxe-værelse(Kingsize-seng)
Overnattede i okt. 2024
Par
4 anmeldelse
5.0/5
Enestående
Slået op den 24. nov. 2024
We had a wonderful ski weekend at the Lake Songhua Seibu Prince Hotel in China. The hotel’s location is perfect for skiing, offering easy access to the slopes and stunning views of the surrounding area. The staff went above and beyond to make our stay comfortable and memorable—they were incredibly friendly and attentive. The rooms were clean and cozy, with all the amenities we needed after a day on the slopes. The hotel’s dining options were also excellent, with a variety of delicious meals to choose from. We highly recommend this hotel for anyone planning a ski trip to the Lake Songhua area!
Oversæt
Svar fra overnatningssted: Thank you for your affirmation of the overall service of Songhua Lake Seibu Prince Hotel, your recognition is our greatest encouragement, we will continue to improve the quality of service, look forward to your next visit, I wish you and your family and friends a happy life
Bobby Flanagan
Havudsigt Deluxe-værelse(Kingsize-seng)
Overnattede i sep. 2024
Familie
2 anmeldelse
4.5/5
Fantastisk
Slået op den 5. okt. 2024
There was an incident prior to check where we asked for late check out and were told that was ok. Instead we had a person come to our room and say we needed to leave “now”. It was all confusing and upsetting. We love the hotel and hope to come back.
Oversæt
Svar fra overnatningssted: I'm very sorry for not being able to bring you a satisfactory experience, due to the peak of the holiday passenger flow, the room is more tight, it is true that there is no room and late check-out, looking forward to your next stay, we will make up for your regrets, looking forward to your choice of Prince Hotel again.
Gæstebruger
Deluxe Mountain-view Queen Size Seng Værelse
Overnattede i aug. 2024
Familie
9 anmeldelse
5.0/5
Enestående
Slået op den 2. okt. 2024
Seibu Prince Hotel is excellent, we had a wonderful stay here, would for sure stay at this hotel again when we visit SongHuaHu Lake next time without doubt. Special thanks to Ms Shi at the reception desk, she is the kind of Hotel representitives who can make sure her clients be respected and heard and felt. Also, they have a lovely restaurant we would love to recommend to everybody.
Oversæt
Svar fra overnatningssted: Thank you for choosing Prince Hotel, we are very happy that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to welcoming you again!
PCH
Superior Værelse - Bjergudsigt (Dobbeltseng)
Overnattede i dec. 2023
Rejs med venner
22 anmeldelse
4.0/5
Meget god
Slået op den 1. feb. 2024
The location is great like a city centre but the facilities is not enough in the room. However, the spa here is various
Oversæt
Svar fra overnatningssted: Thank you for choosing Seibu Prince Hotel,We are pleased to be honored to serve you,hope that our sincere service will bring you a more comfortable experience. The hote staff sincerely looks forward to your visit again!
Nasih Ali
Superior Værelse - Have-Udsigt (2 senge)
Overnattede i maj 2024
Solorejsende
23 anmeldelse
5.0/5
Enestående
Slået op den 4. sep. 2024
The place was amazing. Beautiful and great view. Plenty of things to do. My wife and daughter was very happy during our stay. Will definitely stay here again
Oversæt
Svar fra overnatningssted: Thank you for choosing Prince Hotel, we are very happy that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to welcoming you again!
Gæstebruger
Havudsigt Deluxe-værelse(Kingsize-seng)
Overnattede i nov. 2023
Familie
5 anmeldelse
4.0/5
Meget god
Slået op den 22. dec. 2023
- Expensive - Convenient to ski in and ski out - Front desk did not explain all the benefits entitled by occupants, eg free coins for kid arcade, free warm bags, discount for spa, etc. - Food is too salty even for spaghetti, not only traditional Northeast Chinese food - Good ski resort but nothing else to tour around nearby
Oversæt
Svar fra overnatningssted: Dear guests, thank you for your comment of the hotel! We are sorry for your experience during your stay at the hotel. We have notified the relevant departments to remedy the problems you put forward (facilities and equipment, swimming pools, swimming pools). Your valuable feedback is very important to us, and we will share your comments with the relevant departments to improve the quality of our services. If you come here next time, I hope to book our hotel again and give us a chance to apologize. Looking forward to coming back again!
Gæstebruger
Superior-værelse - Haveudsigt (Dobbeltseng)
Overnattede i aug. 2022
Forretningsrejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 7. sep. 2022
Goodgood
Oversæt
Svar fra overnatningssted: 獨樂樂不如眾樂樂。盼君歸兮,把酒言歡憶舊事,暫拋塵世紛與擾。小V試問君,常來可好~
Leduoduo❤️
Superior-værelse - Haveudsigt (Dobbeltseng)
Overnattede i jan. 2025
Rejs med venner
59 anmeldelse
5.0/5
Enestående
Slået op den 21. feb. 2025
特別棒的酒店,松花湖酒店選擇比較少,王子酒店雖然年份已過十年之久,但是內部設施特別完善且不陳舊。酒店一樓就是王子雪屋,實現滑進滑出特別方便!早餐品種也挺多的,服務非常非常好,從進大門就能感受到這一點,每個員工都會主動和客人打招呼或是主動提供幫助,前台小姑娘王超體貼入微,還為我做了延遲退房,來松花湖衹選擇王子👍
Oversæt
6/8
Annixiaoshuiping
Superior-værelse - Haveudsigt (Dobbeltseng)
Overnattede i jan. 2025
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 18. feb. 2025
酒店前台杜思怡給我辦的入住服務真是讓人印象深刻!工作人員態度熱情周到,服務細緻入微。辦理入住和退房時,前台人員總是耐心解答我的問題,效率極高。房間乾淨整潔,設施齊全,床鋪舒適。特別感謝前台的熱情接待,讓我感受到了家的温暖。程松宇熱情回答問題 酒店地理位置優越,交通便利,周邊設施齊全。邱思雨給我拿洗漱包這次入住體驗非常愉快,下次還會選擇這家酒店!”
Oversæt
Svar fra overnatningssted: 感謝您對松花湖西武王子大飯店整體服務的肯定,您的認可是對我們最大的鼓勵,我們會繼續提高服務質量,期待您的下次光臨,祝您及家人和朋友生活愉快
Mixue mixian
Superior Værelse - Have-Udsigt (2 senge)
Overnattede i jan. 2025
Familie
16 anmeldelse
5.0/5
Enestående
Slået op den 12. feb. 2025
這個酒店位置是十分便利,在王子雪屋可以直接到雪場,非常便捷。服務方面也都特別好,尤其是前台馬琳娜、孫夢琦、秋思羽的細心服務,工作人員都笑盈盈的,周邊配套也比較齊全,房間舒適温馨。在入住期間內,有問題都會第一時間為我解決。整體使我感到很温馨,真心覺得不錯,還會再次到來!
Oversæt
Svar fra overnatningssted: 感謝您對松花湖西武王子大飯店整體服務的肯定,您的認可是對我們最大的鼓勵,我們會繼續提高服務質量,期待您的下次光臨,祝您及家人和朋友生活愉快!
Gebilaojunyipengqiaohaixingwang
Deluxe værelse - bjergudsigt (2 senge)
Overnattede i jan. 2025
Familie
19 anmeldelse
4.5/5
Fantastisk
Slået op den 19. feb. 2025
酒店位置很好,設施也很齊備,大堂的服務也很好,酒店的雪具大廳出去就是雪場,門口還有個始祖鳥的咖啡廳。但值得一提還是有幾點:1.房間衞生打掃的很不認真,我們入住時就發現床邊殘留了一個之前沒打掃乾淨的包裝紙,到了第三天提醒了之後才最終被清掃掉。2.我們特地訂了朝南山景房,沒想到房間裏遍佈小甲蟲,住了一週連抓帶踩至少有20隻……同行住在北面的朋友房間裏就沒有……3.酒水吧裏的茶包我喝完後就再也沒有補充過……
Oversæt
Svar fra overnatningssted: 尊敬的賓客: 您好!感謝您選擇入住西武王子大飯店並分享您的寶貴意見! 很高興得知您對酒店的地理位置感到滿意。 關於您提到的衞生問題我們也會加強對員工的培訓,關於您提到的小甲蟲的問題,實為花大姐,由於酒店地處青山腳下,花大姐會在温度回升和日照充足的情況下復甦,所以會出現在房間內,酒店也一直致力於對花大姐的消殺和清理,給您造成不便我們深表歉意,關於您提及的服務與管理方面的提升空間,我們已認真記錄並將作為優化重點。您的反饋是我們進步的動力,我們將持續改進,力求為每一位賓客帶來更臻完美的入住體驗。 期待在下一個雪季與您重逢,願我們以更優質的服務為您創造更多美好回憶! 祝您冬日愉快,滑雪盡興! 西武王子大飯店 敬上
Gæstebruger
Haveudsigt Deluxe Twin Værelse
Overnattede i jan. 2025
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 21. feb. 2025
訂了豪華雙床房,房間很大,非常舒適。房間價格包含2大一小的雪票和雪具,能接受。酒店可以直接滑進滑出,非常方便。早餐品種比較多,口味還可以提高點。總體來説比較滿意,來年來松花湖滑雪還是會繼續選擇王子飯店。
Oversæt
BillSH
Superior Værelse - Have-Udsigt (2 senge)
Overnattede i jan. 2025
Familie
2 anmeldelse
1.7/5
Slået op den 11. feb. 2025
幾年前來住過2次當時感覺這家酒店還不錯,滑雪很方便。這次來十分令人下頭,4晚滑雪度假的3000左右一晚的度假酒店沒有浴缸,房間很小根本沒有攜程説的50平很小,浴室導倒是挺大連個浴缸也沒有,滑了一天的雪想泡澡衹能到樓下付費人均100多而且還不乾淨,泡完回來渾身癢且手起超級癢的皰疹!卧室兩個箱子打開就落腳的地方都沒有!酒店前台和大堂酒吧的服務也完全不行,問個問題連個笑臉也沒有,明明酒店自己的問題還一臉臭臉對客人!健身中心的管理更混亂經常看到警察和看上去一臉兇相的人晃來晃去,這是個度假區酒店還是社會閑散人員聚居地啊?松花湖的滑雪小鎮和滑雪中心管理還是很好的,以後還會來松花湖滑雪但不會不會住這家酒店,完全價格和服務等不配套!
Oversæt
Svar fra overnatningssted: 感謝您對松花湖西武王子大飯店的肯定,針對您所提出的問題我們會定期開展服務意識培訓,優秀服務員工進行經驗分享,培養員工的服務意識和職業素養。管理人員加強現場監督管理,及時發現並糾正員工的不良服務行為。泡池區域清潔消毒由每日一次提升至固定早晚各一次,零客户時段視情況增加清理頻次;活力中心休息區域增加消費區域提示牌,儘量避免閑散人員逗留;已與度假區值守巡檢民警溝通,客流集中時儘量減少巡檢頻次。您的寶貴意見是對我們最大的鼓勵,我們會繼續提高服務質量,期待您的下次光臨,祝您及家人和朋友生活愉快