Tryp by Wyndham Istanbul Basin Ekspres

Lovely room, one of the best sleeps I’ve had, top rated variety breakfast buffet, overall wonderful

Excellent hotel. Great value for money. fantastic gym and pool (it would be more convenient if they were open earlier daily)

Absolutely terrible hotel! I am so beyond disappointed and unfortunately it has put off me ever coming back to Istanbul. We were travelling to Dubai via Istanbul so we stayed a night at this beautiful city. However, upon arrival in the early hours of the morning we were told to pay more than double then what we paid. We were arguing with the staff until 4 in the morning. We even showed them proof that the booking has been paid for as stated in our Trip booking and showed them our bank statements yet that was not enough proof for them. In the end given how tired we were we just agreed to pay them a “deposit” which we will get back at the time of check out. When check out time came my niece dropped their very old computer. The rim of the computer came off. They blamed that their computer is running slow as my 7 year old niece dropped it. We agreed without any hesitation to pay for it through my sister’s insurance which covered accidental damage. We showed them the insurance documents however they were insisting on cash and wasn’t prepared to take a claim from the insurance. Luckily the gentleman that was sat next to the computer that my niece had broke worked in the IT department and he checked the computer and he said that their is morning wrong with the computer internally. Their own IT technician didn’t even know where to put the plug into the computer to get it working, I had to tell them that. The screen wasn’t cracked and it was running like the other computers they had, very slow as they were very old. In the end the hotel rang the police on us and not once did the police come up to us and spoke to us and found the hotel being ridiculous for not making a claim on the insurance. In the end no claim was made as the hotel knew they were in the wrong. They were so incredibly rude and racist.