Serenity Alma Heights - Ex Serenity Fun City

Great hotel, staff is very kind and helpful. Various buffet food for breakfast lunch and dinner but also have other A La Carte restaurants on site. Clean, great sized room with balcony. Water slides are great, and pools are heated except one of them. Simce we had colder weather then expected, it was great to use the heated pools. The only negative I would mention is our room on the top floor was next to the elevator and it was quite loud. We only stayed 3 nights and didnt spend lots of time in the room, so it was okay but if you are coming for longer be sure to request a room away from the lifts. Also after we checked out we had ordered a taxi for us (not with the hotel) and he was waiting outside by the front gate. I have provided the car registration on reception so they can let the driver in, but they didnt. They said they cant let anyone in who is not with the hotel but will provide us a car with driver to the fromt gate. (Which is quite far with all your luggages) but we waited 10 minutes and nobody came, but I have told reception the driver is already waiting for us but they didnt seem to care. Seemed like once you checked out and filled the review for them on reception, you dont matter anymore. We had to walk out with all our stuff to the front gates. Up until then our stay was amazing, but this last 15 minutes left a bad taste in our mouth.

Nice welcoming staff...Nice pool and aqua park..large food variety good taste...snacks weren't that good...great for kids

good resort especially for families very good food beach location isn't the best but it's good at all Hote team is very friendly.

Very good place to stay

Все понравилось! Очень вкусное и разнообразное питание, аквапарк, луна-парк и море с красивым коралловым рифом супер. Рекомендую!

住宿條件可以，房間跟大，但是和圖片不符，還有找客服有個小插曲，距離海邊走路五分鐘，酒店還沒有裝修結束，但是泳池之類的都已經開放了，氛圍很不錯