Camper00490519364
24. september 2024
Communication- lack of communication of the facilities, given a sheet with opening times however no instructions on the whereabouts of these especially beach facilities as we learned 3 hotels on the complex. Room- meant to be newish/modern, however lights that don’t work, a shower that leaked all over bathroom floor. Told reception (couldn’t done a worst job resealing the shower which carried on leaking afterwards). god forbid if we had been put in the rooms we was given to shower before we left hotel because they are old with showers that dribble water out. Cleaning- room wasn’t cleaned properly, bins not changed, floor still dirty and wasn’t provided with new toilet rolls all week. Food- Lack of variety/choices unless you want omlet/pancakes/pasta all week. 3 La carte restaurants in one building. 2 which share same floor upstairs with 2 open kitchen areas which meant it was boiling to the point you are profusely sweating so we couldn’t enjoy our food. Entertainment- fantastic for children but terrible for adults. Reception- unhelpful. Told by 2 people that we could have late check out as we weren’t being picked up till 18.40. First one told us 10 euros pp. second person told us to come back in morning of day of check out to pay. Partner went back whilst I’m on the beach- told whole hotel was booked and we can’t have late check out and that we’d have to be out the room by 12 and dump your suitcases out the front of the hotel all day (told us with less than 2 hours to be out of the room- didn’t want to help in the slightest) Saw later on the evening, people who had been given late check outs walk past us in reception. Security guy sat outside hotel where suitcases are however we could have walked off with any bags we wanted because he doesn’t check what bags your taking anyway. Only good thing was the beach was beautiful and the excursions we did were amazing. Egypt itself is beautiful, just the hotel that was a let down.
Oversæt