Kerry Hotel, Hong Kong

Nice view, nice location with bus stops below, but bad air circulation

I’m satisfied with the room, facilities and in-room dining service. Attitude of staff at check in session is great. However, for appointment of spa, though I had remarked that the contact person was different from the guest who was going to enjoy the spa, staff made wrong direct contact to the guest instead of me (the contact person). That had spoiled my surprise to my guest.

I traveled to this hotel few times before but I will base my comparison/review on last time in Sept 2023. Overall the hotel is really nice and amenities are good but the level of service has dropped significantly since my last stay. The check in/check out times can be up to 90 minutes, the staff is very slow and there and not a lot of stations to check in during “rush” hours (12/15). The staff clicks endlessly on their keyboard and nothing comes out of it. Since it was Chinese valentines I wanted to surprise my gf with some flowers - the reception staff said it’s impossible because you need to book flowers two days in advance and the florist is closed. In a hotel with this many stars I expect better solutions. They offered some sweets later but in the end I had to search for the florist myself and buy the flowers. I booked massage on the day of departure for two persons 90 mins (around 3500 hkd) and the only time available was 11.30. So I asked at the reception of the possibility of late checkout - the lady said and I’m quoting “you can checkout in the morning”. I was astonished. I asked to confirm the possibility with manager. The hotel called the spa to confirm if I’m not lying and reluctantly agreed to late checkout. Last time when I was in that hotel this wouldn’t have happened. The staff reception is rude and robotic. Maybe expect Sera which was great. The staff at the gym greeted me with “hey man” - I expect at such hotel to be welcomed “good morning sir” or such I’m not your friend but a customer. During the massage the masseuse was laughing when I started snoring a bit - awfully unprofessional. Room service is quick and the food portions are large but the it tastes bland. Room are quite clean but the smudges on the windows weren’t cleaned for the whole duration of our stay. Overall I have to rethink if I ever want to come back again.

One of the best hotels in HK

The harbor view was stunning, and the bathroom design was grand—especially the bathtub, which was the best I've ever used. The customer service was excellent, they surprised us with a delicious birthday cake. Highly recommend 👍🏻

Everything is quite good but a bit expensive, clients feeling good at staying in the hotel