Nina Hotel Tsuen Wan West

Fantastisk service udsigten er smuk. Faciliteterne er tilfredsstillende. Anden gang. Stærkt anbefale. Placeringen er god til shopping restauranter og dagligvarebutikker.

Hotel was really nice except for the bedsheets that has stains on one of the beds but housekeeping changed it immediately. We were surprised with the upgrade with ocean view, really appreciate the front desk personnel. Great customer service as well. Will stay here again.

Everything is okay. There is some noise from the room's air conditioner, and the hotel is willing to allow us to change to another room.

Great view , large rooms compared generally, fine swimming pool. Friendly staffs easy to access near by metro stations and malls

Cons: First room: had hair all over the bathtub and bathroom floor (see the attached photos). And a bedsheet with a hole in it. At the reception they told me, that they will change the room, but I need to wait 9 hours. He wasn’t surprised, or apologized for the inconvenience, seems that this things happen quite often. Second room: after 10 hours, the staff members gave me the keys to the second room, and reassured me, that they checked everything (because I double checked with them if they are sure, that everything is ok). I found that the room was filled with plaster, that peeled of from the ceiling. (It was the same room type, no upgrades). (See the pictures with the note Room N2.) Third room: the staff member did not come to me to show me the room n2, so when I showed the photos of the peeled of plaster all over the floor, they gave me another room. This time they upgraded to a higher category. It was also not the cleanest (see the photos Room N3) and the air conditioner was quite noisy at times. But I found out this later (because I was waiting for the rooms already for hours). Also: no bathrobe, no shower cap, the amenities are quite not what you would’ve expect from a 5* hotel. Note: the staff members were quite indifferent, and first two didn’t even apologized for the inconvenience. Only the staff member Pearly apologized, and tried a little bit to improve the situation. Pros: 1. Location. 2. View. 3. Outdoor swimming pool. Overall a quite terrible experience. My conclusion is: with some (or a lot) of staff training (reception and housekeeping), and if the work would be organized well, all these things could be easily avoided. And it could’ve need a really nice place to stay. But for now, I think for the price, is totally not worth it.

First time in HK and got stranded because of the typhoon in Taiwan. So blessed to find this super affordable yet spacious, comfortable, and super convenient hotel. Thanks for giving us a wonderful experience by upgrading our room! It was one for the books!🥰

Nice view from room and the staff of reception are helpful and nice.

This is the hotel that we definitely will stay for the 2nd time. The location is very good. Because it’s not in the central so it’s not noisy like staying in the central, but it only takes few stops to town area via subway. Easy to go around because there are malls around. Besides that there’s walking distance to the residence area, many local food restaurants, shops around.

great service and great view ! so interesting that there’s a bike( gym equipment) in the room for us to use haha overall very clean and the staff are very friendly