The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)

I am writing to express my sincere appreciation for the outstanding service I experienced at The Kimberley Hotel on 23rd September 2025. Despite the challenging weather conditions during the typhoon, the afternoon shift team demonstrated remarkable dedication by坚守岗位 and serving guests with their warm and practical attitude. I would like to extend special gratitude to Mr. Ng, the Front Office Manager, who provided me with exceptional assistance. When I encountered issues with my room rental arrangement, Mr. Ng responded with impressive flexibility and efficiency. Thanks to his understanding and professional help, I was able to safely and comfortably weather the storm. Furthermore, when my originally assigned room didn't meet my expectations, Mr. Ng and the front desk reception team showed genuine concern for my feedback. They kindly arranged a room on the newly renovated floor, which proved to be thoroughly practical, clean, well-organized, and fully equipped with modern facilities. The flexible layout of the room particularly enhanced my comfort during the extended stay. The quality of these renovated rooms is truly impressive, and I sincerely hope that such renovations can be extended to all floors throughout the hotel. This enhancement would undoubtedly elevate the hotel's reputation and guest satisfaction significantly.

When I checked out, I forgot $1000 in the room on the table. I remembered about it an hour later. I went to the reception, but I was told that they did not find my money. I experienced unpleasant sensations. I can only think that my money was taken by the housekeeping, or their supervisor. I went to the police, but all to no avail. For the first time I encountered such a situation in Hong Kong, I travel a lot in Asia and they always returned all the things left to me. I do not recommend this hotel.

Hotel is located near Tsim Sha Tsui station, very convenient to travel to different places. KFC n restaurants are nearby, convenient stores within walking distance. Room is big enough for my family of 3.