Holiday Inn Express Heber City

Everything about our stay satisfied and exceeded expectation. I am normally a loyal Marriott customer but our disappointment with a recent stay at a property nearby and our desire to be closer to the Heber Valley and the Red Ledges resort had me returning to a hotel chain I have not stayed in since I was a kid. The room was clean, the bed, comfortable and the water pressure in the shower, excellent. Moreover, the hotel room was cleaned each day of our stay and the staff was very friendly. No complains. We'll be back.

Room was clean and more than adequate. We were stranded in Heber due to a car problem. The staff was very helpful and understanding. The only negative was the TV in the dining area. Too loud. We needed calm. This, however, is common in many hotels. We took our breakfast to the room. The collection of food trucks that were close by made lunch and dinner easy.

I stayed at this location for a week and it was a very pleasant one. I came in the middle of the night. I had called and spoken to Tyler, the night shift young man, to let him know that I was gonna be so late. I told him what kind of room I wanted and he had everything just like I asked. He was so nice. I got into my room almost ready to fall asleep but it was an adjoining room. Unfortunately, my neighbors woke up very early and they were so loud. I could hear every word they were saying. But I went downstairs, spoke to Tyler and he said that they would get me into another room as soon as they could. They were sold out from the night before, so they didn’t have anything available. The dayshift young lady came in, Tirzah, and she had the maids get a room cleaned for me. Took my number & in less than a half an hour she called to say it was ready. Next room the air conditioner wouldn't turn off. She got the maintenance gal right up to my room in just a minute or two and she tried her best to fix it, but could not. I was a little frustrated by this point and very tired, but they took care of it. They got the room straight across the hall for me clean so fast. Even the maintenance girl helped clean that room. They got it cleaned lickety-split and all I had to do was move my stuff right over across the hall. I stay at a lot of hotels and I can tell you the service I received during this time was so good. They went out of their way to make sure I was happy. They even offered to help me move across the hall. The rooms are super clean. After I moved from the adjoining room, I never heard my neighbors again. My room was so quiet. The beds are very comfortable. The breakfast was very good. Young lady named Kelsi was very nice & had everything well stocked. I would definitely stay there again.

And the manger said they don’t play music in that area. I expected the Hotel Stanley from the Shining. Double locked the the doors and stayed in! Very creepy I expected a kid to drive through the the hallway on a tricycle. Other than that it was very spacious.

The stay was absolutely amazing. The breakfast was on point. We even got taken care of by your GM Jennifer, she is amazing. You can tell by the way the hotel looks and how clean it is that all of her people care about what they do. I would recommend this hotel to everyone I know.

The staff is super friendly and kind and willing to help no matter what you need. The breakfast was awesome and didn't have to worry about leaving the hotel for food. I highly highly recommend this hotel if you're looking for a place to stay! 10/10 and 5 stars!

This is the cleanest and most affordable hotel I have stayed at. The staff was amazing and very professional. Will definitely stay again!!!! It was conveniently located and the pool and hot tub were amazing. The breakfast had many options and the cleanliness was outstanding!!

Stayed at the Holiday Inn Express in Heber City for two nights in late January, 2024. It's a good location, with nice sized and clean rooms. Nothing fancy, but a decent looking place. I used the hotel hot tub on the first night of our stay. Twenty-four hours later I had developed a red, itchy rash on my legs that later spread to my waist and chest. I treated it with over the counter meds, but when it hadn't gone away after two weeks I went to a dermatologist who diagnosed it as a case of hot tub folliculitis, a bacterial infection resulting from using an improperly maintained hot tub. I contacted the hotel manager, explained the situation, and requested reimbursement for the cost of the dermatologist visit and the Rx he prescribed to treat the infection (total cost under $200). The Manager replied that she couldn't reimburse me but would provide me with claim filing information so I could contact their insurance carrier. Despite three additional contacts over the next 5 weeks I've never received claim filing information. Bottom line, a decent place to lay your head down, but beware the hot tub, and if you do have an issue, don't hold your breath about management being responsive in addressing it.

My friends and I rented snowmobiles from High Mountain Powersports. The owner of that company (Lloyd Northington) recommended that we stay at the Holiday Inn. He said that he knew the manager and that he could get us rooms for $100 per night. He said that we could send the deposit to him and that he would take care of everything. Three of us sent him $600 each for 6 nights. Within a short time, I received a receipt from Lloyd. In addition, I received a confirmation from the Holiday Inn indicating I had a zero balance. Shortly before our scheduled trip Lloyd advised us to cancel due to low snow conditions. He indicated by text that he would refund our money. It took over 12 weeks to get a refund check that subsequently bounced. I contacted the Hotel and spoke with Jennifer. She stated to me that the hotel did not receive any money in this matter. I find it very hard to believe that 3 people had confirmations that we were going to stay in the Holiday Inn for 6 nights, and the hotel was not going to be compensated. Be careful when dealing with High Mountain Powersports and Lloyd Northington. In this case, 3 of us paid $600 each and have never spent a night in the Holiday Inn.