Ashmount Country House

We rang Ashmount house 4 times over a period of several days, leaving a message on their answerphone with our name and number each time. Nobody returned our calls! Absolutely appalling customer service. I'm afraid I this place is crossed off our to visit list.

Went for afternoon tea. Sparsely populated on a midweek afternoon. The service was fine but the food very disappointing. We expected homemade pastries but received limp supermarket style sausage rolls. Scones were small and again seemed shop bought style. Not many small finger sandwiches. The setting was fine. Could be so much better.

We have just come home after a lovely & very relaxing stay at Ashmount House. The hotel was lovely, clean and well presented. Our host Robyn was lovely and gave lots of advice and was very knowledgeable about the local and surrounding amenities. The views of the local countryside are stunning.

Where do we start? Don't believe the website when it suggests the hot tub is included, as it isn't. Nowhere does it say it's an additional cost, only to enquire as it's seasonal. My partner did so, and at no point was it mentioned it was extra, so we booked it and an £80 deposit was paid. We'd noticed that it said breakfast was included, but when he went to book it it was an additional cost which seemed odd. Anyway, he went ahead and booked our anniversary weekend away on the 1st Feb, hot tub included, or as it was advertised. 17 days later, no contact other than my partner enquiring, less then 24 hours before we're to check in, my partner gets a voicemail stating that if we want to use the hot tub it'll be extra. Already we've had the breakfast sprung on us (luckily we could opt in or out) when it clearly states on the website it's included, but now the hot tub is extra, not only when it states on the website it is included, but when my partner had enquired about it there was no additional info relayed to us about this? After trying the hotel for several hours trying to speak to someone, but only getting voicemail, we got a meek email back at 7.30ish that night stating they'd had problems with the phone lines, which we do not believe. We ultimately cancelled the night before we were even due to arrive, via email might I add, as it had completely soured our entire anniversary, it wasn't what we were intending to pay for nor what had been advertised on their website. Luckily we had money aside to pay for what we thought we had booked, and used it to stay at The Haworth Old Hall instead (recommended). Since it was sold under false pretences, we are awaiting our deposit but we don't seem to have seen any action yet, nor had ANY communication. Would avoid.

Ruined an experience and Christmas present that was booked for months. It's got to be said that we didn't even get to this building, my partner bought me time away at this place as a christmss present for a valentines break away. We receive a phone call on Monday (2 days before it's due) when we are due to go Wednesday, that apparently only our room has had roof leaking and it's unsafe for us to use that room. It was possible we could get the room the next day instead, which to me didn't make sense. It would mean they'd be more than happy for us to use the room with water damage after? You can't repair water damage within 24 hours. We obviously said no to changing our days because it's been booked for 2-3 months and our work has been booked off for it too. We were then offered the only room that was available that had no hottub or anything our booked room had, and this room, we were told, has a bath that wasn't functional/decomitioned. The fact that this room was even offered to us is mind boggling and right now that room is available to book on every website including their own. I think it's pretty obvious that they overbooked, and decided to cancel on the people that used groupon to book with them. We were only offered a straight refund, nothing for ruining an planned experience booked months in advance. I don't believe their excuse, at the time they will be most busy. It's very convenient. And within 2 days of valentines we were told to see what we can find elsewhere, when obviously there wouldn't be anything available. No incentive to want us to come back, no discount apology just a "sorry we are cancelling". Thanks for ruining everything we had planned.

Our 5th time to Ashmount. Whilst the rooms are still lovely and we really enjoyed the hot tub, the place felt like it had lost its identity. It is simply now a collection of rooms to stay in. The wonderful breakfasts were always a highlight of a stay but sadly they have stopped serving any cooked food. The morning breakfast always made it really feel like a hotel! Really hope that the breakfasts at least are brought back.