L7 West Lake Hanoi by Lotte billeder

room comfort overall, location good.

There is an infinity pool at the level 23. Which has a bar next to it .I stopped over for 1 night before heading back, to my surprise the detail of the hotel is so amazing from the concierge , lift lobby and even to the space planning off room space.. the room I stayed in had 2 cubicles, a bowl and a shower separated. It even has a balcony attached to the room..it is a wonderful experience for me, I will definitely come back to explore more when I have the time again to stop over Ha Noi.

Perfect place for family. Really good amenities, you have most of the things you need in the gym for basic workouts, 2 kids play ground one outdoor one indoor, right next to the Lotte mall. You might get the old quarter vibe but having younger kids while travelling, this place is great. Staff were very friendly and helpful too.

We enjoyed one night of our stay. Breakfast was perfect, especially wide varieties of good quality food were served. The hotel guests can burn some calories by exercising at the gym or doing yoga or swimming at outdoor swimming pool on the rooftop with amazing view over Hanoi city. The hotel location is excellent, it's been constructed beside Lotte Mall where many shops and restaurants and also Lotte World Aquarium are available. The hotel lobby is well designed as well as the hotel rooms.

A brand new hotel that’s been running for about 7-8 months. Staff were friendly but not too experienced in reaching out to customers for extra mile. They could be proactive enough to offer new visitors a more memorable experience. For example, they would ask you to pay more for an upgrade if you wanted. They have available rooms around but it was not that easy they could upgrade you easiest in any easygoing action. Restaurants were all closed on Chinese New Year Eve of 2024 Feb. 9. All food have to be ordered for in room service and you’d have waited for 45-60 minutes for arrival time. Nail files were not available. The door design of bathing rooms had some issues. Gym reception staff were not around and you’d have to take care of yourself. Some staff were not able to follow up for something they promised to do so for you.

호안끼엠, 공항가는 로컬버스 정류장이 근처에 있으며 바로앞에 로컬레스토랑에서 맛있는 분보후에 분짜 먹을수 있습니다. 롯데몰 롯데마트와 연결되어 있어 쇼핑도 편리합니다. 루푸탑풀은 클로즈할땨까지 이용하였는데 너무 멋지고 좋은시간 보냈습니다.

시내중심과 좀 떨에져있어 접근성은 떨어졌지만 방이 크고 뷰도 좋으며 깨끗했다. 숙박한 날 사우나 공사한다고 이용 못한게 아쉬움.

모든게 만족스러웠습니다~ 인테리어도 예쁘고 조식도 좋았어요 다만 체크인 시간이 오후 3시라 점심먹고 시간맞춰 3시 이후에 도착했는데 방정리가 안돼서 기다린 점은 아쉬웠네요.

가족들과 하노이에서 좋은 시간 보내고 갑니다. 객실도 깨끗하고 좋았습니다. 최상층의 수영장도 좋았고 조식도 괜찮았어요