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Bekræftede anmeldelser
Placering4.6
Faciliteter4.4
Service4.4
Renlighed4.5
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ABHISHEK
Superior queensize seng værelse med varme kilde
Overnattede i Feb 2024
Familie
4 anmeldelse
4.7/5
Vidunderligt
Slået op den Feb 23, 2024
Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside.
Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description.
Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.
Oversæt
Svar fra overnatningssted: 親愛的貴賓,感謝您對酒店中肯的點評,謝謝您對酒店的認可,不足之處我們一定會加強培訓,提高員工的服務意識,希望有機會還能為您服務,下次能得到您的滿分好評。
MoYi
Superior queensize seng værelse med varme kilde
Overnattede i Dec 2023
Par
10 anmeldelse
4.2/5
Meget god
Slået op den Dec 29, 2023
i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time.
I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好, a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also.
I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel.
Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair.
The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner.
The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.
Oversæt
Svar fra overnatningssted: 親愛的客人,很抱歉給您帶來不夠完美的入住體驗,湍湍非常自責,也會立即整改,希望您下次入住的時候能給我們一次彌補的機會,我們期待您能再次光臨,祝您生活愉快!
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i Mar 2024
Par
26 anmeldelse
4.7/5
Vidunderligt
Slået op den Mar 11, 2024
Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner
Oversæt
Svar fra overnatningssted: 看到您的讚美,小湍超級開心,為您服務是我們的榮幸,能在您的旅途之中為您帶來一絲温暖
Stephan D.
Deluxe Room (2 beds)
Overnattede i Jun 2023
Par
36 anmeldelse
3.2/5
Slået op den Jun 26, 2023
It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get.
Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms).
The staff is friendly and helpful.
The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness").
At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore.
Afterall I had physical problems for 5 days.
Oversæt
Svar fra overnatningssted: 親愛的客人,很抱歉給您帶來不夠完美的入住體驗,湍湍非常自責,也會立即整改,希望您下次入住的時候能給我們一次彌補的機會,我們期待您能再次光臨,祝您生活愉快!
Lu Duan
Tianyi Cabin
Overnattede i Apr 2023
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den Apr 20, 2023
Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.
Oversæt
Svar fra overnatningssted: 親愛的,非常感謝您的細心點評,感謝您對酒店的認可,非常期待您的再次光臨,祝您與家人生活愉快!