Grand New Century Resort Xianghu Hangzhou anmeldelser

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The Hotel is perfect. The front desks are very friendly and helpful.

If you are thinking of booking this hotel, do it. Absolutely lovely looking room. Big bath and beautiful view (for us). Only thing to note for foreigners is that you need a swimming cap for the pool which we had to purchase, wish we knew this sooner as we could have sourced elsewhere.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

房間乾淨整潔舒適，空氣清新，小陳管家很負責，提前一天打電話提醒，併發來了酒店地址並提醒注意安全，還發來了周邊遊玩攻略，酒店服務很温馨每天送來水果和銀耳紅棗湯，退房還送了伴手禮，有機會的話還會再去😊

週末在杭州出差比較無聊，想找個湘湖邊的酒店度假休息下，就選了這邊。酒店很新，大堂也大氣，休息區很多，設施也很多。 服務：酒店服務很好，特別是小任經理，住前住中都有很多温馨提示，還給推薦附近好吃的，服務意識很強！

房間整潔寬敞。服務亦很到位。尤其是前台的巖Sir不但主動與客人建立溝通渠道，還主動幫助我們。將停車碼發訊息給我們，便於我們出入。還送來了綠豆湯、水果。在我們無法在十二點回酒店的情況下，幫助我們辦理延遲退房。使我們感覺很温馨覺。非常感謝他們為客人的付出。謝謝！ 在退房時總枱小姐還送上了小點禮盒。

房間就是很標準的五星酒店 管家曉燕服務非常到位貼心 送的綠豆湯味道真不錯 外面轉了一圈回來喝上真的很解暑（≧ｗ≦） 在酒店吃的早餐和晚餐 味道都很不錯 晚餐點多了 分量有點足🤣 兩個人兩道菜就夠了 附近就是湘湖 步行開車過去都很方便 晚上吃飽飽後就直接夜遊怒走8km 很好的入住體驗 下次來看秋葉和荷花盛放的時候還會再來

環境：酒店周邊很幽靜 從大堂到房間 都很寬敞明亮 太舒服了 服務：服務很好 酒店管家曉艷會提前溝通是否有入住需求 還發送了周邊遊玩攻略 很貼心 設施：酒店設施齊全 早餐選擇多樣 衞生：房間乾淨整潔

買了套餐兩晚豪華露台房，房間大，帶露台，遠眺可見先照禪寺和蓮花古寺，中餐廳價格實惠，味道不錯，大堂環境特別好，景觀超級棒，游泳池雖然不大，但是乾淨人少，很贊。尤其是管家曉艷暖心服務印象太好了，我們出發前一天，她就聯繫詢問房間需求和服務需求，提前把景觀訊息和停車碼發給我，入住幾天也一直關心我們的房間需求和物品需求，及時提供暖心服務，而且酒店服務人員都特別親切，見到都會打招呼問候，已經決定12月再來這裏玩。

入住很快，前台看我們帶着孩子，給升級了房間，走廊裏麪打掃阿姨也很好，每次路過看到都會愉快的主動打招呼，怕我們泡奶不夠，會問要不要多給幾瓶礦泉水。我們剛從安吉過來，那邊忙的都沒有空招呼，這邊屬於慢生活，酒店離森泊，湘湖雅韻也挺近的，但適合自駕。

客房很乾凈衞生，我們未到賓館，管家小任就和我們聯繫，盡心安排！當我們因第二天房間調劑有困難時，任管家又及時協調，服務不錯！賓館整體給人以大氣，環境優美！下次一定還會來！

首先，房間很大，看到我們帶孩子給了升級，更大，酒店很新，設施很全，完全找不出噪點，酒店就膠囊咖啡機和茶壺，愛聊天的媽媽們滿分好評，吧枱的轉角沙發也適合小朋友上網課，空調給力，窗景好。最重要的是小蕊管家從沒入住開始就開始貼心服務，太周到了，體驗感拉滿，💯好評！

房間衞生很乾凈，餐廳的菜很好吃菜品多樣，環境也不錯，提供的一次性洗漱用品也不錯，房間寬敞明亮很好，大堂有免費茶飲 ，經理小任服務也非常周到熱情，有求必應，交通很方便，出行便利 早餐很好吃，房間很大很舒服，五星好評