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Bekræftede anmeldelser
Placering4.6
Faciliteter4.6
Service4.7
Renlighed4.7
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Negative anmeldelser(27)
Gæstebruger
Elegant enkeltværelse
Overnattede i aug. 2024
Solorejsende
5 anmeldelse
4.7/5
Vidunderligt
Slået op den 5. sep. 2024
Tiny yet clean and organized room, I recommend it.
Oversæt
Svar fra overnatningssted: Dear guests: Hello! Thank you for staying at Radisson Vega Hangzhou. I am very happy for your recognition of us. May the breeze of happiness blow open your better journey and look forward to meeting you next time.
kerokeropi
Elegant enkeltværelse
Overnattede i apr. 2024
Solorejsende
21 anmeldelse
5.0/5
Enestående
Slået op den 3. maj 2024
The service is excellent. The front desk team is professional and courteous! Recommended +
Oversæt
Svar fra overnatningssted: Dear guests, thank you for your love of our hotel and service recognition. We wish you a pleasant journey.
charlene
Børnevenligt Familieværelse
Overnattede i nov. 2024
Familie
5 anmeldelse
4.7/5
Vidunderligt
Slået op den 13. dec. 2024
I enjoy my stay there. I would definitely recommend this to other people.
Oversæt
Svar fra overnatningssted: Thank you for your enthusiastic review! We are delighted to hear that you enjoyed your stay at our hotel and would like to recommend it to others. Your satisfaction is our greatest honor. Our team is always committed to providing you with exceptional service and a comfortable experience. If in any respect we can do better, or you have any feedback and suggestions, we are more than welcome. Thank you again for your valuable evaluation, and look forward to the opportunity to serve you again!
Inggit Inggit
Børnevenligt Familieværelse
Overnattede i feb. 2024
Familie
2 anmeldelse
4.5/5
Fantastisk
Slået op den 24. mar. 2024
Overall it’s a great stay for me and my family. Check-in and check-out process is hassle free. The lady who helped us check-in is very nice and helpful (sorry I missed her name).
The room is spacious and all room facilities working well.
Location wise it’s near to the bus stop (just in front of the hotel) and the nearest subway station is 800-900 meters away.
Breakfast is delicious and with many options.
Anyway if I were to visit Hangzhou again, I will definitely consider staying here again. Thank you.
Oversæt
Svar fra overnatningssted: Thank you for your appreciation on our work. It's our honor to serve you. We do hope you‘ll come to Hangzhou next time!I'm afraid that the score 4.5 you had given may be not a good resalt in Chinese OTA evaluation system, although you were satisfied in word.🤭It's our pleasure to serve you,if you could give more advices to help us by improving our work.🫡We wish you a pleasant journey in China!🤠
Soniaiswho
Elegant enkeltværelse
Overnattede i nov. 2023
Solorejsende
8 anmeldelse
5.0/5
Enestående
Slået op den 13. feb. 2024
One of the best stays in China for me. I highly recommend this hotel. The lobby staff were nice even though some of them can't fully speak english. The annuities were good and comfortable. They helped you with hotel wifi and I was mostly impressed with breakfast. They are warm and delicious 😋. Unfortunately when I was there, there were foggy days but still, the hotel provides the best service.
Ensure to select a bigger room, I booked my smallest but got a free upgrade to the 20th floor, so I was very happy. I'll definitely go back again in the future.
Oversæt
6/7
Svar fra overnatningssted: Dear customer, thank you for your five-star review. Your satisfaction is our honor and we look forward to your next visit.
Chow Chun Leung
Elegant enkeltværelse
Overnattede i jul. 2024
Forretningsrejsende
27 anmeldelse
4.2/5
Meget god
Slået op den 30. aug. 2024
good location, hotel staff is very friendly and helpful.
Oversæt
Svar fra overnatningssted: Dear valued guests: Greetings! It is an honor for us to have your choice every time, and we are delighted by your consistent support. We look forward to seeing you again soon.
Lim Sok Huang
Hyggeligt værelse med queensize-seng
Overnattede i jul. 2024
Solorejsende
6 anmeldelse
4.0/5
Meget god
Slået op den 31. aug. 2024
Nice n friendly staff
Oversæt
Svar fra overnatningssted: Dear guests: Hello! Thank you for staying at Radisson Vega Hangzhou. I am very happy for your recognition of us. May the breeze of happiness blow open your better journey and look forward to meeting you next time.
Svar fra overnatningssted: 尊敬的客人,首先,能得到您對酒店地理位置、周邊餐飲、運河風景、早餐品質以及服務員熱情服務的認可,我們深感榮幸。我們一直倡導“嘉即是家”的服務理念,為客人提供便捷的出行體驗和舒適的居住環境,能讓您在這方面感到滿意,是我們最大的成就。同時,對於您提出的衞生問題,我們感到十分愧疚。衞生是酒店服務的基礎,出現凳子有污漬、宣傳手冊較臟以及衞生用品配備不足的情況,是我們工作的嚴重失誤。我們將立即開展全面類似問題的檢查和改正工作,來確保每一個房間椅子及其他設施都能乾淨,舒適。另外,我們會更加督促前台對於客用用品充分備貨及及時性(酒店倡導賓客綠色消費理念,不主動提供),保證客人入住時所需的用品一應俱全。再次感謝您的寶貴意見,希望您能給我們一個改進的機會。如果您下次有機會再來杭州,我們一定會以全新的面貌迎接您,為您提供更加優質、貼心的服務。祝您生活愉快,萬事順遂!