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Placering4.4
Faciliteter4.2
Service4.4
Renlighed4.4
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Melbies
Selected Double Room
Overnattede i jun. 2024
Par
37 anmeldelse
3.0/5
Slået op den 9. jul. 2024
Large and quiet room, good location as it’s not far from the lake. There is a restaurant down below. Check in/out was smooth. Had a problem with the tv/internet not working, they did quickly take care of the problem and got it working. However the tv brightness was so dark you can even tell who is who in most movies. It made it really difficult to watch anything at all, and they said they could not fix that problem. The window has no latch to keep the window sealed shut, therefore it’s got a small gap and the AC cannot keep the room cold. We woke up sweating. The hotel is nice and spacious but it’s old and it needs improvements. Shower temperature and pressure was good. Shower drained well. Free parking is nice too 👍🏻
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Gilvan Barbosa da
Selected Double Room
Overnattede i mar. 2024
Par
4 anmeldelse
5.0/5
Enestående
Slået op den 17. maj 2024
Good location and excellent service. This time we stayed in nice room with NO smells of cigarettes
Oversæt
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對御湖國際酒店的好評!生活好比旅行,理想是旅行的路線,在人生的旅途中,勇敢地向前吧!感謝您對御湖的信任和肯定,願御湖伴隨親的腳步永遠前行!
Ali Baioumy
Selected Double Room
Overnattede i nov. 2024
Forretningsrejsende
2 anmeldelse
4.0/5
Meget god
Slået op den 10. dec. 2024
Easy to access
Oversæt
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對御湖國際酒店的好評!您的評價就像是染色的畫筆,能染紅鮮花,也能染綠樹葉;能給清澈的湖水染上透明的質感,也能給純潔的心靈塗抹一層輝煌.
Anonym bruger
Selected Double Room
Overnattede i okt. 2022
Andet
3 anmeldelse
4.2/5
Meget god
Slået op den 10. nov. 2022
In general the hotel is okay . Very nice . For non smokers it can be very difficult to make it through the night . It has a very strong smell of cigarette. Good location though .
Oversæt
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對御湖國際酒店的好評!哦買噶!看到小主對我們這麼的滿意,內心有那麼一點點點點的驕傲呢。。。。很感謝小主對酒店及我們的服務的肯定和喜歡,我們會繼續努力,成為您旅途中的那個温馨的家,期待與您的下次約會!
ROYAL DANNEX
Selected Double Room
Overnattede i okt. 2022
Forretningsrejsende
9 anmeldelse
1.0/5
Slået op den 19. jan. 2023
I paid for 2 nights and the next day I was asked to leave the hotel by the management that the government will lock it down and that they will return a night money to me but they didn't.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
GRIFFITHS ANUSU
Selected Double Room
Overnattede i okt. 2022
Andet
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 15. nov. 2022
What I saw in the rooms actually exceeded what I had seen online. It is a wonderful hotel, receptionist very friendly and helpful.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對御湖國際酒店的好評!哦買噶!看到小主對我們這麼的滿意,內心有那麼一點點點點的驕傲呢。。。。很感謝小主對酒店及我們的服務的肯定和喜歡,我們會繼續努力,成為您旅途中的那個温馨的家,期待與您的下次約會!
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!非常感謝您入住御湖國際酒店,感謝您抽出寶貴的時間與我們分享入住體驗及感受,愛的客官,感謝您如此真誠、細緻的點評,看到您的肯定與支持,御湖感覺一切都是那麼值得與有意義,御湖感恩一路有如您般真誠的伴侶,千言萬語不足以表達御湖對您的熱愛,御湖愛您、敬你~歡迎常回來哦!!
Svar fra overnatningssted: 尊敬的賓客:您好!非常感謝您長期以來對御湖信任與支持!您提到的體驗落差我們高度重視,並對此深表歉意。關於投影設備的使用問題,經核查可能與近期部分房型服務政策調整有關。我們的前台同事在溝通中未能清晰説明情況,導致您產生誤解,對此我們已第一時間加強內部培訓,優化服務流程。作為老客户,您的反饋是我們最珍貴的禮物。為表歉意,我們已私信聯繫您,希望能為您提供專屬的升級方案或會員權益補償。若您願意再次給予我們機會,我們將全程跟進處理。再次感謝您的監督與包容,期待能繼續為您提供更優質的服務!
Svar fra overnatningssted: 尊敬的客人,您好!非常感謝您對御湖的喜愛與支持!很高興您對酒店的位置和環境感到滿意,我們也一直希望為客人提供便利且舒適的入住體驗。荔湖的風景確實非常適合放鬆身心,無論是晨跑還是散步都很愜意~ 同時,酒店也致力於為商務客人提供便捷的接待服務,讓您的朋友和客户感受到賓至如歸的温暖。您的認可是對我們最大的鼓勵,期待您的再次光臨,祝您生活愉快,工作順心!✨
Svar fra overnatningssted: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。酒店距離掛綠湖500米、距增江畫廊1500米、距增江人工沙灘1000米,距華立學院4.8公里、華商學院4.9公里,距地鐵21號線增城廣場站3.3公里。酒店停車場可同時停200台車。酒店位於增城濕地公園掛綠湖