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Bekræftede anmeldelser
Placering9.3
Faciliteter8.6
Service9.0
Renlighed9.0
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Negative anmeldelser(34)
安娜Анна
2-sengs værelse med bjergudsigt
Overnattede i jul. 2024
Familie
6 anmeldelse
10.0/10
Enestående
Slået op den 26. aug. 2024
A wonderful place to relax. It is convenient that the children's and adult pools are connected. On the first floor there is a restaurant where you can have a delicious meal. Very beautiful view of the lake and mountains. Opposite the hotel there is a small water park (you buy a ticket yourself).
Oversæt
6/8
Svar fra overnatningssted: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Aykas
2-sengs værelse med bjergudsigt
Overnattede i jan. 2025
Rejs med venner
1 anmeldelse
8.5/10
Meget god
Slået op den 7. feb. 2025
Nice location, great for unwinding and enjoying nature. Staff were also helpful and accommodating.
Oversæt
Svar fra overnatningssted: Thank you very much for your positive evaluation and choice! We are deeply relieved to know that you are happy with our location and natural environment. Our team members are grateful for your compliment. In terms of service, we are committed to continuing to uphold the concept of being helpful and striving to create a more comfortable and pleasant experience for every guest. Your opinions are an important guide for us to continuously improve service quality, and inspire us to serve every customer with a more professional and enthusiastic attitude. I look forward to your visit again and hope to have the opportunity to provide more intimate service. Thank you for choosing our hotel.
C00L
Søudsigt Deluxe Suite
Overnattede i jan. 2024
Familie
22 anmeldelse
6.0/10
Slået op den 10. mar. 2024
It was a decent stay but the hotel could improve in terms of the old design and a better breakfast.
Oversæt
Svar fra overnatningssted: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Gæstebruger
Værelse med queensize-seng og bjergudsigt
Overnattede i apr. 2024
Solorejsende
18 anmeldelse
4.5/10
Slået op den 29. maj 2024
I chose this hotel because of location despite reading some reviews how the breakfast needs improvements and badly managed by mainland China standard, and now I agree with them.
I ended up just taking 1 breakfast out of 3, which was not included in the stay so that I even paid extra, because it was that terrible. Also table was so dirty, another reason why I gave up on eating there.
Plus everything was falling apart, like how pavements are broken, closet is broken and many trashes in the hotel complex. I had to talk to staff a lot to make requests such as fixing the safe in the room. Also there was construction work going on, thus noises and there were loud party noises late in the night as well.
The location is nice, in the forest although lake is completely disappearing. My room had window blocked by trees which was lovely view and I could have privacy in the room unless I go outside to balcony. The amenities well equipped and there are complementary fruits every day which I had instead of breakfast. Also the housekeeping in the room and the outdoor pool was nice.
But right after I checked out the receptionist chased me after and said something was missing inside the room. So they do check very well but why do they not check about trashes, broken pavements and noise concerns.
Regarding ‘missing item’, they do label how some stuff are to be paid with the price tag and ‘not gift’ sign and I didn’t take them. So it looked like some misunderstanding and because of language and cultural differences.
As international traveler, I had to communicate through smartphone translation and sometimes I could see the translation was getting messed up.
Also it looked like I was the only foreigner, most of guests here are locals, as both guests and staff kept on referring me as my nationality amongst themselves.
Overall, read the reviews and decide for yourself.
Oversæt
Svar fra overnatningssted: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Hannah
Overnattede i dec. 2023
Par
7 anmeldelse
9.0/10
Fantastisk
Slået op den 29. mar. 2024
We had our wedding at this hotel and booked one night. The staff were very helpful with setting everything up, and the room was nice and comfortable.
Oversæt
Svar fra overnatningssted: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Gæstebruger
2-sengs værelse med bjergudsigt
Overnattede i dec. 2022
Familie
17 anmeldelse
7.5/10
Slået op den 26. jan. 2023
We went to visit a place nearby, the view of the lake is lovely but it’s not close to anything touristy
Oversæt
Svar fra overnatningssted: Hotel reply: Dear guests, thank you for choosing to stay at Baiyun Lake Hotel. Let you have a better room experience, is our goal of every lakeside. It's a great honor to receive your affirmation and praise. If you like it, please continue to order our lake-view king room next time. Thank you again for your praise and recognition of our service. I wish you a happy life.
Ashraf farahat
Værelse med queensize-seng og bjergudsigt
Overnattede i sep. 2023
Forretningsrejsende
5 anmeldelse
4.5/10
Slået op den 29. okt. 2023
Very old hotel need renovation
Oversæt
Svar fra overnatningssted: Dear guest,i am so sorry to make you unhappy ,we must to apologize ,hope you can forgive me and our hotel ,and give our hotel one more chance,we can make it better
jeffreycschow
Deluxe-værelse med queensize-seng og søudsigt
Overnattede i mar. 2023
Par
202 anmeldelse
10.0/10
Enestående
Slået op den 19. apr. 2023
The best hotel 广州
Oversæt
Svar fra overnatningssted: 尊敬的客人,感謝您選擇下榻白雲湖畔酒店。讓您擁有更加美好的客房體驗,是我們每一位湖畔人的奮鬥目標,很榮幸能收穫您的肯定宇讚美。若您喜歡,非常歡迎下次試訂我店的湖景套房~再次感謝您對我店的服務的讚許與認可,祝您生活愉快。
Svar fra overnatningssted: 尊敬的客人,非常感謝您抽出寶貴的時間為我們留下如此詳盡且充滿讚賞的點評。我們深感榮幸,您的肯定是對我們團隊辛勤工作的最大鼓勵。我們致力於為每一位客人提供獨特且難忘的體驗,您的反饋讓我們堅信這一目標正在逐步實現。室內裝修融入創意與文化元素,書吧的設定不僅為您的住宿增添了一抹書香,也展現了我們對細節的關注與對文化傳承的尊重。我們深知,一個乾淨整潔的環境是舒適住宿的基石,因此,我們始終致力於保持房間的清晰整潔,確保客房服務團隊以禮貌與專業為每一位客人提供服務。環境的特色與自然的融合是我們酒店的一大亮點。餐廳靠湖邊的美景,無邊泳池的寧靜,以及那棵百年古樹,都是我們精心打造的自然與人文和諧共存的典範。我們相信,這樣的環境不僅能讓您放鬆身心,還能激發靈感與創造力。餐廳服務團隊的熱情與專業是我們引以為傲的部分。我們鼓勵團隊成員與客人建立連接,通過分享菜品特色,不僅提供美食,更傳遞一種文化與情感的交流。看到您與服務人員共度愉快時光,我們感到無比欣慰。您的滿意是我們的追求,您的建議是我們的指南。我們期待着有機會再次為您服務,讓您的下一次體驗更加精彩。再次感謝您的寶貴評價,祝您生活愉快!此致,敬禮
Svar fra overnatningssted: 尊敬的客人,非常感謝您選擇白雲湖畔酒店作為您獨自出遊的落腳點,並對我們的服務和環境給予瞭如此高的評價。我們深感榮幸,您的滿意是我們最大的追求和動力。前台小姐姐的熱情服務、房間的清潔度、床品的舒適度,以及酒店周邊環境的精心打造,都是我們致力於為每一位客人提供卓越體驗的體現。我們很高興您對我們的餐飲服務也給予了高度的讚賞,特別是湖畔餐廳的美食,我們的廚師團隊和服務員姐姐們將一如既往地提供優質的餐飲體驗。您的滿意是我們最大的獎賞,我們期待着您下次的光臨,繼續為您創造更多美好的回憶。再次感謝您的寶貴評價,祝您生活愉快,期待與您再次相遇在白雲湖畔酒店。
Svar fra overnatningssted: 尊敬的客人,非常感謝您對我們的熱情評價和寶貴建議。我們深感榮幸能為您提供如此滿意的住宿體驗。您的認可是我們前進的動力,也是我們團隊每一位成員不懈努力的最好證明。您的提到的依山傍水的環境、天然氧吧、豐富的餐廳菜式、便利的交通以及周到的服務,都是我們一直追求和努力的方向。我們深知,一個完美的假期不僅僅是住宿和餐飲體驗,更是全方位的關懷與舒適。您的肯定是對我們工作最大的鼓勵,也是我們不斷優化服務、提升品質的動力。我們非常高興得知我們的設施(包括泳池、草坪以及宴會、婚禮場地)能夠滿足您的多種需求,讓您的活動更加圓滿。同時,您的反饋也提醒我們,預製菜並不是我們的選擇,我們致力於提供新鮮、美味的餐食,讓每一位客人都能享受到家的温馨與美味。再次感謝您選擇我們的酒店,並給予我們如此高的評價。您的滿意是我們最大的榮幸。我們期待着在未來的某一天,能再次為您提供服務,讓您的每一次到訪都成為難忘的回憶。祝您生活愉快,期待您的下次光臨!
Svar fra overnatningssted: 尊敬的客人,非常感謝您對我們的熱情點評和寶貴建議!我們深感榮幸能為您提供如此美好的住宿體驗,尤其是您對酒店風景、大堂與餐廳設計、房間衞生、早餐品質以及工作人員服務的高度認可,這些都是我們不斷追求和努力的方向。關於未能欣賞到湖畔夕陽的遺憾,我們深表歉意。我們期待在您的下次光臨中,能有幸為您呈現那令人陶醉的湖畔美景,讓夕陽成為您旅程中難忘的一幕。請相信,無論天氣如何,我們都會竭盡全力為您創造一個温馨、舒適、愉悦的環境。再次感謝您的反饋,您的滿意是我們最大的動力。我們期待在不久的將來,再次為您服務,讓您的下一次入住體驗更加完美。祝您生活愉快,期待您的下次光臨!此致,敬禮
Svar fra overnatningssted: 尊敬的客人,您的點評讓我們倍感榮幸與欣喜!您的細緻描述不僅讓我們看到了您在酒店的舒適體驗,更感受到了您對環境與自然的深刻感悟。房間的乾淨與新中式風格,以及周邊的綠化,正是我們一直追求的和諧與寧靜。中餐廳的金魚、南湖的鴨子與牛蛙,以及那小雨中的南湖,都展現了大自然的獨特魅力。我們很榮幸能成為您體驗春天氣息與南湖故事的一部分。温礦泉池的特色,更是我們用心打造的放鬆與療愈空間。感謝您選擇我們的酒店,您的滿意與喜愛是我們最大的動力。期待您的再次光臨,繼續與您分享更多美好時光。
Svar fra overnatningssted: 尊敬的客人,非常感謝您抽出寶貴的時間分享您的住宿體驗。我們深感榮幸能有這樣一個機會向您學習和改進。首先,我們對您對酒店環境的正面評價表示感謝,尤其是對臨湖的美景和房間的精緻感。我們深感遺憾的是,您對房前的鐵皮屋頂和景觀觀賞性有所不滿,以及對温泉和泳池的清潔度感到失望。我們已經記錄了您的反饋,並將立即採取措施,確保此類問題得到解決,提升整體的美觀度和清潔度。關於昨晚的地毯清洗和烘乾機噪音問題,我們深感歉意。我們知道,這樣的噪音會嚴重影響您的睡眠質量,對此我們深表遺憾。我們已與相關部門溝通,確保在未來的清潔工作中,採取更為安靜、不影響客人休息的方式。在餐飲服務方面,我們對您的不滿意度感到非常抱歉。早餐和晚餐的質量以及服務態度問題,是我們需要立即關注和改進的重點。我們承諾,將對餐廳團隊進行培訓,提升服務質量,確保菜品質量,並在服務過程中更加註重細節,包括提前告知客人可能產生的額外費用。我們非常感謝您推薦悦湖公館,這將是我們未來在餐飲服務上尋求靈感和改進方向的重要參考。我們致力於提供更優質的服務和體驗,讓每一位客人在我們的酒店都能感受到賓至如歸的温馨與舒適。我們期待有機會再次為您提供服務,以展現我們對改進和提升的承諾。如果您有任何進一步的建議或需要,歡迎隨時與我們聯繫。再次感謝您的寶貴反饋,期待您的下次光臨,讓我們有機會為您呈現更好的體驗。祝您生活愉快!