MagTree Genting Highlands anmeldelser

An unforgettable experience in my life. They upgraded my room to a sister hotel, which was newly opened. However, the so-called upgrade was actually a downgrade for me, as the environment, service, and cleanliness were terrible. The floor and tables were covered in dust and dirt, and the heater was not working properly. Additionally, there was no phone provided in the room. Basically, the room was not ready for guests. I hope the hotel takes our feedback seriously.

Staff are friendly, environment quite good. Request for non corner room, but at the end get a corner room. The toilet is a bit smelly, especially after flushing the toilet.

We recently stayed at Magtree Genting hotel, in room 2004, tower 4, and had a mixed experience overall. The hotel is generally okay, but there are a few areas that need improvement. Firstly, the bunk bed in our room seemed to be broken. When our children slept on it, the bed shook quite a bit, which was concerning. This issue needs to be addressed promptly, either by repairing or replacing the bunk bed to ensure the safety and comfort of future guests. Secondly, the cleanliness of the bathroom left much to be desired. It was not cleaned thoroughly, and this was quite disappointing. A higher standard of cleanliness is expected, especially in the bathroom area. As for the breakfast, it was just so-so. The selection was quite limited, with options such as fried noodles, fried rice, Nasi lemak, soup noodles, small sausages, fried eggs, roti canai, curry chicken and bread. However, there was no milk, cereal, or cake for the children. Additionally, we found that the creamer seemed to have been bitten by either a cockroach or a mouse, which was quite unappetizing. We have photos to support this observation. Overall, while the hotel is generally okay, there are significant areas that need improvement, particularly with the bunk bed, bathroom cleanliness, and breakfast quality. We hope these issues will be addressed to enhance the overall guest experience.

Everything is Good.. But only Friendly reminded is Water Heated is not function.. Hopefully Managment can focus on this coz Genting Highland is cool Wheather in this area if dun have Water Heater is too BAD to us...

Upgrade to Whydam hotel with no charges. Good breakfast Very windy & too cool at night & early morning Got aircond too Got gym Got minimarket shop Got money changer Can see sea cloud

Overall nice hotel to stay ! We enjoy our stay for 2D1N. Just need to improve a bit on cleanliness & car park a bit far from hotel.

Counter staffs was helpful and knowledgeable. Rooms was generally clean and acceptable.

nice environment, reception counter is too for from car park,value for price, overall good stay.

Its really a nice hotels with nice view even its far from any shop lot... would revommended to friends & families as well...

Definitely this hotel is underated. The clean is ok. The hotel is located the top of mountain higher than first world. So much cloudy. So its make always wet over all area. I pay rm270 include with breakfast for 6 people is definitely good deal. All food above average. Definitely its worthy for us. Free kids playground. Free hot water swimming pool and complete accommodation. I will definitely will recommend for any1. Alot of lowest rating at google i think they put alot expectations. 14 jan 25 , Tuesday is my check in date non busy date. 100% Recommended

DOES NOT HAVE COUNTER FOR CHECK IN AND NO BREAKFAST! Not highly recommended

The hotel apartment has a great, spacious layout and a simple design, ideal for a three-bedroom stay. However, there were several issues that affected our experience. The bedding was problematic—the mattress was too small for the King Bed, making it unsuitable for two people, and the pillows were too soft and uncomfortable. The cleanliness of the unit also fell short of expectations. Additionally, accessing the hotel from the carpark was inconvenient, requiring two separate lifts and crossing a link bridge. To make matters worse, the hotel did not provide detailed check-in instructions, only sending a vague message to check in at the tower, which caused some confusion. While the space was nice, these areas need significant improvement.

The view here is great, but the room smells like cat pee, which is really bad, and I have to sleep with my kids😢

It’s a new hotel and the service is great. Room is clean and comfortable. Easy to access to fitness centre and pool. They have pool for kids too.