Hotel la Perla - Bike Hotel

We stayed here for 10 nights half board and had two rooms. Upon arrival we were offered to upgrade for 100 euros (10 euros per night) or alternatively the lady on the desk pointed outside and said otherwise you are down there by the bushes. Felt like a little bit of a shake down on upgrading which gave me an uneasy feeling to start. We did this however for 1 room and got a room opposite this for the paid price. There are no size differences in the room for upgrading just the pool view. Rooms - these are quite small with just enough room to put your suitcases away if you use the space well. The rooms had air conditioning I did see a review that said they didn't but both ours did. We were on the third floor. The shower is quite an enclosed space so for bigger people (height or wide) it is not great I'm 6ft and slim and found it quite tight. Cleanliness- lots of reviews rave about cleaning and I agree it is to a very high standard although we did have a cobweb and spider in our room for the duration. The ceilings are quite high and it wasn't bothering us. Noise we heard people a couple of times but didn't have issues with this and found it quiet. Food - as people have stated you are given a menu at breakfast (buffet) to select your dishes this is every day except for arrival days Wednesday and Saturdays when it is a buffet. I would say the food is very average and on reflection would probably not have gone half board if I had known what the food would be like. You can select three dishes on menu days and they usually consist of something like a pasta to start with a meat/fish dish to follow (the other dish will generally be a vegetarian veg dish) lastly is dessert which in general were awful with a poor selection and almost no selection on buffet days (tiramisu only) My boy who is 12 ate from the kids menu as the main menu didn't really suit him. He would get a small margherita and chips. (He had this every day due to allergies). No pudding option for kids which was bizarre Service at meals is a disaster and that is being nice we had a couple of evenings where we were in there for 2 hours and not because we wanted to be. Taking orders was painful (they are on the table when you arrive and they use these to know what you selected at breakfast), getting staff attention was tricky you had to just go to them. They seem to have someone wondering up and down not doing anything (certainly aren't organising). Drink orders were slow to be taken often incorrectly delivered. The service was so bad you looked forward to buffet days at least you could get your own food and just had to worry about what drink if any would turn up. Other than the food being average the service at the hotel excluding the desk and the main bar was atrocious. You will get a table on your first day and that is your table for your visit (half board at least). Pool - I had seen positives about the pool so wasn't too concerned other than the pool bar reviews I had seen being negative

Hotel was basic but very comfortable and clean and had everything you need. Food was plentiful and delicious really liked the idea of having the same table throughout our stay. My only gripe is that on a rainy day there was no where to get any food and drinks during the day without having to walk into town, the hotel is really missing a trick here guests are spending their money outside the hotel instead of at the hotel maybe this is something the hotel should think of in the future.

This was our second visit to La Perla and it certainly didn't disappoint. The friendliness and efficiency of the staff is second to none. Great food and a great location. The room cleaning service was excellent. Anna and Nicole on reception were so helpful as were the bar and pool staff. Elisa was great in the restaurant too but the star was Lucretia in the restaurant. We have never seen someone work so hard and constantly have a smile on her face and show such attention to all of the guests. The La Perla is an excellent hotel and would recommend it to anyone looking to holiday in Lake Garda. Thank you all so much.