Vincci Valdecañas Golf anmeldelser

Svar fra overnatningssted: Dear Sir, Thank you for sharing your experience with us. We are delighted that the arrival to our hotel amidst the tree-lined avenue made a grand impression on you. The unique setting of Vincci Valdecañas Golf Hotel is certainly one of our distinguishing features, providing a serene escape within nature. However, we regret that some aspects of your stay did not meet the standards you expected. We apologize for the inconvenience you faced regarding lake access and the condition of the surrounding area. Please understand that certain developments on the island are beyond our control, but we are always looking for ways to enhance our guests' experiences. Regarding the pool, we strive to have it available seasonally, from June 15th to September 15th, to ensure optimal enjoyment for our guests. We acknowledge the concerns you've raised about the building and landscape upkeep and will take them into consideration as we continuously seek to improve our facilities. Nevertheless, we take pride in our hotel's position, offering stunning views and a quiet retreat for all our guests. We are grateful for your compliments on our location against the impressive lake backdrop and will reflect on your comments to ensure we are meeting the high standards our position demands. We hope to welcome you back on future occasions. Best wishes, General Manager Hotel Vincci Valdecanas Golf 4*

Svar fra overnatningssted: Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay. We are sorry that your experience did not fully meet your expectations. We understand the importance of a reliable internet connection and are looking into the issue you've mentioned regarding the WIFI service to ensure our guests can always stay connected. In regards to the water, please note that it is regularly tested to ensure its quality, and we are attentive to your comments about its taste and chlorine content. We also acknowledge your feedback on the lighting in the hallways and are reviewing our current setup to improve the ambience. Regarding the location, we are situated amidst nature which provides a tranquil retreat from the busyness of city life, yet we understand that some guests may find the distance from urban centers less convenient. Our position on Valdecañas Island is truly unique, offering a peaceful setting alongside a range of activities such as golf, nature walks, and family events. We hope you will consider staying with us again in the future. Best regards, General Manager Hotel Vincci Valdecanas Golf 4*

Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that your stay did not fully meet your expectations. We understand your concerns regarding the pool and beach areas. Our outdoor facilities are subject to seasonal maintenance, which may occasionally affect their appearance. We continuously work on improving our amenities to ensure they meet our high standards. Regarding the TripAdvisor award, these are typically based on reviews from the previous year, which explains the 2024 recognition. Nonetheless, we would like to highlight that our hotel is situated in a stunning location, offering a unique experience between the Sierra de Gredos mountains and the Monfragüe Nature Park. Our guests usually appreciate the tranquil environment, perfect for relaxation and enjoying nature. We offer a range of activities including golf, sailing, and equestrian facilities, which many find appealing during their stay. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best wishes, General Manager Hotel Vincci Valdecanas Golf 4*