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Bekræftede anmeldelser
Placering4.2
Faciliteter4.1
Service4.2
Renlighed4.2
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Alle anmeldelser(47)
Positive anmeldelser(21)
Anmeldelser med billeder/video(4)
Negative anmeldelser(5)
Gæstebruger
Værelse med to enkeltsenge
Overnattede i dec. 2024
Solorejsende
4 anmeldelse
2.0/5
Slået op den 28. jan. 2025
WiFi hard to connect too, also not readily available I had to call the reception a couple of times.
The room could be cleaner
Stuff could assist more during check in
I would suggest the hotel as last resort
Oversæt
Sovata
Standard-dobbeltværelse
Overnattede i jan. 2025
Par
11 anmeldelse
4.5/5
Fantastisk
Slået op den 4. feb. 2025
Booked another night because of amazing breakfast and good house keeping.
Oversæt
JONATHAN BAFFOE
Standard-dobbeltværelse
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
4.2/5
Meget god
Slået op den 15. jan. 2025
Hostel has great room service,great customer service experience and team .
Oversæt
Travel Wanderer
Værelse med to enkeltsenge
Overnattede i aug. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 29. sep. 2024
Well maintained. Very safe. Good breakfast. Friendly staff
Oversæt
Anonymous from Singapore
Værelse med to enkeltsenge
Overnattede i jul. 2023
Par
22 anmeldelse
4.0/5
Meget god
Slået op den 10. sep. 2023
Before I arrived in Durban, I was always told about how dangerous the place can be. I don’t felt anything dangerous during my time. The hotel property are guarded with spike on the floor to prevent car from force entry. Entry and exit of the property, the driver are required to produce identity both in and out. I guess this all actions made us feels safe. We have a driver whom drove of to a nearby 4-6 minutes Nandos to buy takeaway. So can’t comment on the safety of the trip.
That’s a hourly rate car rental CLIQ which I believe you can prearrange to pick up on the hotel itself. Hotel does provide some tour packages. And if you need to leave your hotel early and unable to have breakfast, they can prepack for you and by far, it’s the most sumptuous packet breakfast I’ve ever received of the 80+ countries I’ve visited! Their service is good as well!
Oversæt
Gæstebruger
Værelse med to enkeltsenge
Overnattede i dec. 2024
Rejs med venner
5 anmeldelse
5.0/5
Enestående
Slået op den 26. jan. 2025
Great stuff
Oversæt
etienne_
Standard-dobbeltværelse
Overnattede i nov. 2024
Par
8 anmeldelse
5.0/5
Enestående
Slået op den 9. dec. 2024
Good Hotel
Oversæt
Gæstebruger
Værelse med to enkeltsenge
Overnattede i nov. 2022
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 22. dec. 2022
Good location, secure parking, possible to walk to the beach. Modern design.
Breakfast S.African style, I missed more vegetables.
For Durban you need taxi or car.
I booked my stay in Durban at the venue where the event was taking place that I was attending. The location was not the greatest, it just made sense to be close by. I too work in the hospitality industry and understand the workings of a hotel and I can honestly say, the 1 thing that stood out above everything else was Muphy. His ability to deal with difficult clients (me), the ability to turn a bad situation around and to remain attentive throughout the stay is commendable. I really believe that Murphy would be better used training the rest of the staff who were lacking to be honest. The rooms were adequate, considering that you only sleep there, however the tv remote did not work when I arrived, and the sound disappeared on night 2 and no-one was able to fix it. The hotel does give me the feeling of a cafeteria with rooms. I personally would update the reception to make it more of a statement piece and close in the restaurant part. To go back to Murphy, he is someone that will stay with me as his client service is impeccable and he made me feel like someone really does care about my needs at the hotel.
Oversæt
NilsuGaia
Overnattede i dec. 2023
Par
3.0/5
Slået op den 22. jan. 2024
A far away hotel from everything. Nothing to see around. You have to take a cab even to the closest shopping center. But it is good for one night stay for transit passengers. Rooms are comfortable. There is a nice courtyard. They do a barbecue dinner every night. Nice friendly employees. Nice good smelling shampoo- conditioner soap set in the rooms.
Oversæt
Svar fra overnatningssted: Dear NilsuGaia, Thank you for sharing your feedback. We appreciate your positive comments about the comfortable rooms, nice courtyard, barbecue dinner option, and friendly employees. We understand that our location may not be ideal for those looking for nearby attractions, but we're glad to hear that our hotel serves as a convenient option for transit passengers. We take note of your feedback and will continue to strive to provide a pleasant experience for all our guests. If there's anything else we can do to improve your stay or if you have any further comments, please feel free to let us know. We value your input. Kind Regards, Franco Seaman
Gæstebruger
Overnattede i maj 2023
Andet
1.0/5
Slået op den 30. jun. 2023
June 26-30 2023. First room: not made up on arrival. Second room: broken phone which reception was unable or unwilling to resolve. Third room ('suite') from manager: dirty, stained curtains and couch, damaged fittings, peeling wall paper, broken window etc. Safety catches on window broken, so easy egress for a small child or suicidal adult from the fourth floor room. Noisy hotel, staff friendly but poorly trained and chronically unreliable. Hotel airport transfer booked and paid for five days earlier failed to arrive. An 'pirate' ride sharing car (different number plates) initially offered as a substitute. You, like I me, will be tempted to accept it, just to escape the abject Onomo Durban.
Oversæt
Svar fra overnatningssted: Dear David, Thank you for taking my call. We sincerely apologize for the multiple issues you encountered during your recent stay at our hotel. Your feedback is extremely important to us, and we are disappointed to hear that we fell short of your expectations. The problems you mentioned, such as the room not being made up on arrival, a broken phone that was not resolved, and the condition of the suite with dirty curtains, stained furniture, and damaged fittings, are completely unacceptable. We deeply regret the inconvenience and discomfort caused by these issues. We understand that these incidents greatly affected your experience with us, and we take full responsibility for not meeting the high standards we strive to uphold. The safety concerns you raised regarding the broken window and safety catches are alarming, and we are truly sorry for the lack of attention to this crucial aspect. We assure you that we will immediately address these safety issues to ensure the well-being and security of our guests. We also apologize for the noise disturbance you experienced during your stay. Our team is committed to maintaining a peaceful environment, and we will investigate the source of the noise and take appropriate measures to prevent any recurrence. Regarding the hotel staff, we deeply regret that they did not provide the level of service and reliability that we expect from our team. This is not reflective of our usual standards, and we will conduct additional training and provide support to ensure that all our staff members are well-trained and consistently deliver the level of service our guests deserve. We are truly sorry for the failure of our airport transfer service and the unacceptable alternative that was initially offered to you. This is not indicative of the service we aim to provide, and we will thoroughly review our processes to prevent such incidents from happening in the future. We understand that your experience has left you dissatisfied with our hotel, and we sincerely apologize for the negative impression it has made. We value your feedback as an opportunity for improvement, and we assure you that we will take immediate action to rectify the issues you have highlighted. We appreciate your patience and understanding, and we genuinely hope that you will give us another chance to provide you with a true reflection of the high standards and exceptional service that we pride ourselves on. If you decide to give us another opportunity, please contact us directly, and we will ensure that your future stay is both comfortable and enjoyable. Thank you for bringing these matters to our attention, and once again, please accept our sincerest apologies for the inconveniences you experienced. We remain committed to continuously improving our services and ensuring that all our guests have a positive and memorable stay. Please contact me as we have discussed in the near future. Regards, Franco Seaman - General Manager
Gæstebruger
Overnattede i feb. 2023
Familie
5.0/5
Enestående
Slået op den 15. mar. 2023
From the minute we arrived at the gate, ever person who works here has been extremely polite and friendly, from the morning hellos to good night. The room are very clean and tidy. Tv, tea, coffee soaps towels all provided daily. The beds are so comfy just what we needed after 4weeks of travel around South Africa. The food fine and service is great.
Oversæt
6/9
Svar fra overnatningssted: Dear Mark , Thank you for taking the time to rate the ONOMO Durban hotel. We are so delighted that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager