Mall Residence, Dubai, Emirate of Dubai, United Arab EmiratesVis hoteloplysninger
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Gæsteanmeldelser
7.3/10
48 anmeldelse
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Bekræftede anmeldelser
Placering7.7
Faciliteter7.2
Service7.2
Renlighed7.3
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Alle anmeldelser(48)
Positive anmeldelser(14)
Anmeldelser med billeder/video(4)
Negative anmeldelser(14)
Phil_J
Superior Studio med Delvis Burj Udsigt
Overnattede i okt. 2024
Solorejsende
1 anmeldelse
7.5/10
Slået op den 26. nov. 2024
Absolutely amazing location with perfect view of Burj Khalifa. The room itself contains a fully fitted kitchen including microwave and dishwasher. It has a direct and easy access to Dubai Mall, Burj Khalifa and the Dubai Fountain. The room itself though is slightly old and might need a few things refurbished like the carpets look as they have been in there for a long time. All in all the location and view is absolutely brilliant and I would definitely go back there anytime.
Oversæt
Gæstebruger
Premier Studio med Delvis Burj Udsigt
Overnattede i aug. 2024
Forretningsrejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 5. sep. 2024
The stay at Westminster Dubai Mall was great and the staff were very kind and welcoming. Especially Bobby who helped a lot. Would definitely recommend it!
Oversæt
Drea Jane
Premier Studio med Delvis Burj Udsigt
Overnattede i mar. 2024
Forretningsrejsende
4 anmeldelse
10.0/10
Enestående
Slået op den 28. apr. 2024
Clean and accommodating, this hotel is very accessible and safe.
Oversæt
Gæstebruger
Superior Studio med Delvis Burj Udsigt
Overnattede i jan. 2024
Familie
1 anmeldelse
4.0/10
Slået op den 23. feb. 2024
Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel.
So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously?
And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right?
Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether.
And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything.
My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back.
Anyway, just wanted to give you the lowdown. Check out the photos for yourself.
Oversæt
Gæstebruger
Superior Studio med Delvis Burj Udsigt
Overnattede i maj 2024
Solorejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 16. jun. 2024
Long transit in Dubai
Oversæt
Gæstebruger
Stor lejlighed med 1 soveværelse
Overnattede i jan. 2023
Par
1 anmeldelse
5.5/10
Slået op den 12. feb. 2023
From 4.02.23 to 10.02.23 we ordered an apartment: a room with a kitchen area + a bedroom. On February 5 at 20:00 we returned to the hotel and found that the water from our room was leaking into the hotel corridor. The bathroom and half of the living room were flooded with water. We were transferred to another room. The hotel staff helped with the move. The next morning we discovered that there is no hot water in the kitchen, if we use the water in the kitchen, the water flows out onto the floor, the hob does not work. We reported the problem to the reception and went on a tour. We returned in the evening and saw that no one was doing repairs. We reported again to the reception. 3 workers came and could not fix anything. We were offered to move again. We refused. Then the workers replaced the hob with another one, which was also not fully functional. The water was fixed the next day. As a result, two evenings in Dubai were busy with moving or renovation work. We do not recommend this hotel to anyone.
Oversæt
Gæstebruger
Stor lejlighed med 1 soveværelse
Overnattede i jun. 2022
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 6. aug. 2022
It's was nice ! Specially location wise it's right there beside dubai mall .service is good , all amenities are avaliable, it's clean .and reasonable price . Specially for someone with families, kids ,it's fantastic . Anytime back and fourth to your hotel to shopping and restaurants .
Very bad service and rude The housekeeper didn’t come until we call and they very late The service didn’t help with bags or shopping bags When we forgot our card room they didn’t help us Very bad experience unfortunately 🤦🏻♀️🤦🏻♀️🤦🏻♀️
Oversæt
Gæstebruger
Overnattede i nov. 2024
Andet
2.0/10
Slået op den 28. dec. 2024
I recently stayed at this hotel, and unfortunately, it was a terrible experience from start to finish. , the staff was rude and unhelpful. The room was nothing like what I expected based on the pictures online. It was outdated, smelled musty, and the furniture looked like it hadn't been cleaned in ages.
Oversæt
Gæstebruger
Overnattede i okt. 2024
Forretningsrejsende
2.0/10
Slået op den 7. nov. 2024
TERRIBLE management. No intention of solving problem when I missed my flight and went back to the hotel. They told me I don’t have my room anymore and showed no intention of solving the problem. Mohammed at the front desk and Anusree at the management are responsible for my night of having no place to stay despite having paid 300 USD for staying the night. Absolutely terrible experience and the worst possible client management.