Hyatt Regency Danang Resort and Spa

Dear Management Team, I am writing to share my experience during a two-night stay at the Hyatt Regency Danang Resort and Spa. While the overall ambiance of the resort is pleasant, there are a few areas that I believe require attention to enhance the guest experience. The room facilities appeared outdated, which slightly detracted from the comfort we expected. On the second night, my husband and I experienced skin irritation while sleeping, which we initially thought was due to excessive sun exposure or dry skin. After showering and applying moisturizer, the itching persisted upon returning to bed. This occurred around 3 AM, and to avoid further disturbance, we used bathroom towels as bedding. The next morning, we noticed no further irritation, strongly suggesting an issue with the bed linens or bedding. Additionally, we observed visible stains on the pillows and some marks on the fabric sofa in the room, which added to our concerns about cleanliness. Regarding dining, we visited two of the three breakfast restaurants. In one, we were seated at a fabric sofa that had noticeable stains from spilled food. I informed the waiter about the unhygienic condition, but with the restaurant being busy and limited seating available, I requested an extra napkin to place under me as a temporary solution. This experience was disappointing, as cleanliness in dining areas is crucial for guest comfort. I hope this feedback is taken constructively, as we believe addressing these issues—particularly the cleanliness of bedding and furniture—would greatly improve the guest experience. Thank you for your attention to this matter, and I look forward to your response.

Ocean view club room has a good view of the sea and pool but I have been to countless club access rooms at many other hotels and this is the first time I encountered club guest only allow to have bf at the club lounge and not at their other breakfast restaurants. Quite disappointed with that. Location wise is not at the main my khe area but not far off. The private beach area is nice and too

Just too good, excellent breakfast choices, resort itself is big and fun enough to explore on its own for couple of days, clean private beach, staffs are super friendly, many classes to sign up for free Only downside: ~15mins ride from city center and my khe beach (but it's very easy and affordable to just get a grab)

We had an awesome experience during our stay at Hyatt Danang. The place is so nice, the food is great. Hoping to go visit it again soon.

We got a free upgrade to a 2-bedroom residence when we booked a king bedroom. It's a surprise but also feels weird as we only had to use one bedroom - we suspect because of the wedding happening on the same weekend all the hotel rooms were booked. Although our residence is on the 7th floor (second highest floor) and we did have a sea view, we were farther away from the sea and could see many hotel buildings and the less pleasant parts of the hotel (e.g. trash). The hotel itself is located in the middle of the city, with easy access to a beautiful beach. The waves were chalky so only a few went for a swim - most instead opted for the pool. The inside of the room needs an upgrade. The room uses a storage water heater and it takes time for heated water to go from the heater to the shower. The shower head has watermarks and leaks. The hair dryer falls out of the socket easily because of the cable with it. The TVs don't show high resolution either (seems it's only for televisions in residences - the televisions in the hotel rooms have been upgraded). The room could use some carpets to make it more homey and cozy as well. The room is clean, but I noticed a piece of hair in the toilet seat when I first checked in. There are also boxing gloves and swim fins in the cabinet - are these from a previous guest? Should the hotel clear them from the room before letting new guests in?

The bell staff David is really great and nice. He proactively introduced the facilities and room amenities to us . However the rest of the staff member is not that great especially two front office staff that we encountered and also pool side staff. I understand that the hotel is busying with groups and private events but we are also one of the guest that who paid to visit the hotel. And the room cleanliness is poor . All are moldy . Hope it would get improve . Thank you .