voco Ma Belle Danang by IHG

Dette hotel har så mange mennesker, der booker værelser under 2023 New Hotel 🄃-nummeret. Tjenesten er faktisk meget dårlig. Især bellboy i receptionen Der er flere trapper foran hotellet. Dette hotel er det værste af mine tre hoteller i Da Nang, men det dyreste! Ingen gjorde rent på værelset dagen efter. Da jeg gik ud, satte jeg et skilt op, hvor jeg bad om nogen til at gøre værelset rent, men ingen var opmærksomme. Jeg ringede til receptionen for at spørge om situationen og fik at vide, at den seneste rengøringstid var kl. 18.00. Betyder det, at jeg kan rydde op, når jeg vil?

Personalet var ikke særlig venligt. Turen blev ødelagt på grund af det virkelig uvenlige og slemme personale. Det er et hotel, der er værre end 4 stjerner, så jeg tager til det berømte Sheraton. Træn personalet på billedet og bed dem om at blive i lobbyen.

I booked Voco with a high expectation given its higher price point and IHG branded. I arrived at Voco to a surprise that no one greet us at the door to help us carry luggages into the hotel as well as to the room. Let alone expecting a welcome drink. I stayed at other hotels in danang and hue in this trip and they offer better welcome service. Lobby was quite busy at the time and Check in was fortunately a breeze but front desk also did not make any attempt to help us organize delivery of luggages into the room. My request for high floor could not be fulfilled due to occupancy reason I am told which is fine so we settle at level 11. The room we were in had a stained sofa (yuck). There was problem with clogged shower drain which was addressed fairly quickly. The towels provided feels rough for the skin. The shower enclosure is all glass and has a strange design choice where it is covered with curtain on the outside facing the beds. Anyone can draw the curtains from outside the bathroom and see you shower. So this room type may not suitable with family with young kids. What is also frustrating - it’s quite difficult to get calls to housekeeping and reception to be answered. Usually it takes many calls before it gets answered. Fortunately when it’s answered, they fulfill requests quite quickly for example fix for drain problem, request for extra water. On more positive note, the view from rooftop towards the beach is amazing. And the beds are very comfortable. Noise level is not too bed at night, maybe we were just lucky there is no big parties in the club across the street when we were there. If I do come to danang again, I probably look into other places that offer better service and value.

Lobby Staff is super warm and friendly. Sea view room is superb. Room is spacious and clean.

Room was clean and great service from the hotel. However the f&b outlet for breakfast can be better. Food was okay only and the outlet was so busy everything was just running out very quickly.

Great hotel… the location is close to the beach We had the poolside breakfast